National Windscreen were absolutely brilliant. The staff were super friendly, professional, and helpful throughout the entire process. They arrived right on time, completed the job quickly, and the qu... Se mere
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Se, hvad kunderne siger
Couldn’t ask for a better service. Had received emails saying when the service was going to be done. Had received a phone call saying they was on the way. The gentleman was really nice. Recommend this... Se mere
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Workmanship fine - use their initiative and didn't replace the wiper blades even though booked and paid for, as they were too new and nothing was wrong with them. Please Note - I had to wait in the... Se mere
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Kyle communicated well before appointment. Was really helpful. Directed me to a lovely local cafe to stay and work whilst windscreen was being fitted. I would definitely put my trust in this comp... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Plymouth
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 2, 20 George Place, Plymouth, PL1 3NY, Plymouth, Devon, Storbritannien
- 01752-477-091
4,6
Fremragende
350 anmeldelser
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Apart from the wrong glass being…
Apart from the wrong glass being delivered the service provided was very good
30. januar 2025
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words about the service you received. We understand that receiving the wrong glass was frustrating, and we apologise for the inconvenience. We strive to provide accurate orders and will work to ensure this doesn't happen again.
Good Job
Booking was easy , the job was done as expected , not an easy screen so needs the workshop , but all good
29. januar 2025
Besvarelse fra National Windscreens - Plymouth
Thank you for your positive review! We're glad to hear that you found our booking process easy and that the job was completed to your satisfaction. We appreciate your feedback and strive to provide excellent service to all our customers.
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words and are glad to hear you had a positive experience.
Communication by National Windscreens…
Communication by National Windscreens were excellent. The actually repairer was polite and very thorough and was very professional. Excellent service.
23. januar 2025
Besvarelse fra National Windscreens - Plymouth
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the communication and the repairer's professionalism and thoroughness. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to make our process as seamless as possible, and we're glad that everything went smoothly for you.
Easy to book and great service
Easy to book, good communication with staff and did the job quicker than advertised thank you Plymouth.
14. januar 2025
Besvarelse fra National Windscreens - Plymouth
Thank you for your kind words and positive review. We're delighted to hear that you found our booking process easy, our communication clear, and our service efficient. We appreciate your feedback and are committed to providing excellent service to all our customers.
Very professional.
Kept me updated on the delivery of the new windscreen and got the car booked in as soon as it arrived. Very professional service from start to finish and I was able to wait for it to be fitted.
Had to take to the dealership for the sensors to have recalibration, but that was to do with the make of car.
25. december 2024
Besvarelse fra National Windscreens - Plymouth
We're thrilled to hear about your positive experience! It's wonderful to know that our updates on your windscreen delivery were helpful and that the booking process was smooth. We appreciate you taking the time to wait for the fitting. We strive to provide professional service from start to finish, and your feedback confirms we met that goal in your case. We're glad everything went well, aside from the sensor recalibration, which we understand was a car-specific issue. Thank you again for sharing your feedback. We value your business.
Besvarelse fra National Windscreens - Plymouth
We're thrilled to hear your experience was positive! Your kind words about our professionalism, politeness, and helpfulness mean the world to us. We strive to provide excellent service, and your feedback reinforces our commitment to that goal. We appreciate you taking the time to share your thoughts and hope you'll choose us again in the future. Thank you for your wonderful review. We are so glad we could assist you and look forward to serving you again soon. We value your business and appreciate your feedback.
We are delighted you found our team to be professional, polite, and helpful. It's rewarding to know our efforts to create a positive customer experience are appreciated. We're committed to maintaining this high standard of service and will continue to strive for excellence in all interactions. Your feedback is invaluable to us as it helps us understand what we're doing well and where we can continue to improve. We sincerely appreciate your positive review.
Good communication before my…
Good communication before my appointment. Left the vehicle at the depot. I received a phone call as promised a couple of hours later to say the replacement windscreen had been fitted. Payment was easy and the work appears to have been carried out to a high standard. Would recommend anytime.
1. januar 2025
Besvarelse fra National Windscreens - Plymouth
We're thrilled to hear about your positive experience! It's wonderful to know that our communication was clear and efficient, from scheduling your appointment to the follow-up call after the windscreen replacement. We appreciate you taking the time to highlight the ease of payment and the high standard of workmanship. Your satisfaction is our top priority, and we're delighted to have met your expectations. Thank you for choosing us and for your kind recommendation. We look forward to serving you again in the future.
Besvarelse fra National Windscreens - Plymouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Plymouth
Thank you for your kind words! We're thrilled to hear you found our service excellent, our communication great, and our staff friendly. We appreciate you taking the time to share your positive experience.
Windscreen replacement
The work carried out was excellent but unfortunately the technicians have managed to cause my windscreen washers to no longer work.
6. december 2024
Besvarelse fra National Windscreens - Plymouth
We appreciate you highlighting the excellent work our technicians performed. We understand your frustration regarding the windscreen washer issue. We'll investigate this matter further to ensure it's addressed appropriately.
Thank you!
Friendly, efficient and prompt. Leaving £5k worth of calibration kit in the car was a surprise bonus. Well, it would have been if I hadn’t returned it :-)
5. december 2024
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words about our service. We're glad you had a positive experience and found our team to be friendly, efficient, and prompt. It sounds like you had a bit of a surprise with your calibration kit, but we're relieved it was returned safely.
The service was spot on
The service was spot on. Dropped the vehicle off on the date arranged and ready for pick up on the same day as quoted.
28. november 2024
Besvarelse fra National Windscreens - Plymouth
We appreciate your kind words! We strive to provide exceptional service and are thrilled to hear that your experience met your expectations.
Besvarelse fra National Windscreens - Plymouth
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service to be efficient and completed quickly.
Besvarelse fra National Windscreens - Plymouth
We appreciate your feedback! We're thrilled to hear that you found our service to be painless and enjoyable.
Great service
Easy booking, helpful staff, phone call when complete. Got me back on the road asap. Thank you
19. november 2024
Besvarelse fra National Windscreens - Plymouth
Thank you for your kind words. We're thrilled to hear that you found our booking process easy, our staff helpful, and our service efficient. We appreciate your feedback and are committed to providing excellent service.
Excellent Service…
I was kept informed all the time about when they would probably arrive. When they did arrive they gave a very courteous and efficient service and explained what the repair entailed.
14. november 2024
Besvarelse fra National Windscreens - Plymouth
Thank you for taking the time to share your positive feedback. We're glad to hear you were kept informed throughout the process and that the technician was courteous and efficient. We appreciate your kind words.
Excellent customer service and…
Excellent customer service and communications from the Plymouth team.
1. november 2024
Besvarelse fra National Windscreens - Plymouth
We're thrilled to hear about your positive experience with our team in Plymouth. We strive to provide excellent customer service and appreciate your recognition of their efforts.
Besvarelse fra National Windscreens - Plymouth
We're so glad to hear you had a positive experience. We appreciate your kind words about our team's friendliness and efficiency.
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