Excellent service from National Windscreens. The technician arrived on time and fitted the first windscreen quickly and cleanly, but the rear view mirror could not be fitted due to a bracket issue... Se mere
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Se, hvad kunderne siger
Had a large crack in top passenger side of my windscreen, rang up and booked in for a replacement through my insurance. No issues nice and simple and job was completed.
Virksomheden har svaret
Friendly, knowledgeable and helpful staff. Only lost one star because of an issue with the new screen. They tried to resolve quickly, but conceded would need a replacement screen to resolve. Appoin... Se mere
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Took my car there following vandalism to my windscreen, the managed the whole insurance stuff, despite National failing to contact my insurance company to seek authorisation, they accepted my car an... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Peterborough
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
1 Carr Road, Fengate, PE1 5YA, Peterborough, Cambridgeshire, Storbritannien
- 01733-785-027
4,5
Fremragende
701 anmeldelser
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Service with a smile
Ok due to weather conditions I was asked to travel for same day service.
If I had been at work it wouldn't have been ok.
But hay the company was brilliant and friendly and Professional.
Thank you.
T Duff Stamford
30. august 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate your feedback and are glad the team provided brilliant, friendly, and professional service despite the weather challenges. We're happy to hear that you were ultimately satisfied with your experience. Thank you!
Poor
Booking is frustrating online, would only give option to repair. Garage had already advised chip was an Mot failure, but website forces upload of image which then states a reapir will be carried out. I stated in notes must be replaced.
Email confirmation advised repair would take place, had to phone and was told that screen was going to be replaced.
Screen was replaced, but wipers put back ridiculously high, washer left off and scuttle panel cover broken and glued back in place with sealant.
This isn't first time I have used National windscreens and previous experience was far worse.
Would not recommend and will not use again.
18. august 2025
Besvarelse fra National Windscreens - Peterborough
We regret to learn of the frustrating online booking, the incorrect repair advice, and issues post-replacement. We apologize for the wiper placement, missing washer, and damaged scuttle panel. We appreciate your feedback and will review these points.
Prompt & Professional Service
My urgent windscreen replacement was completed within 48hrs allowing me to take my car on holiday as planned.
8. august 2025
Besvarelse fra National Windscreens - Peterborough
We're happy to hear that we could complete your urgent windscreen replacement promptly. We are glad you were able to take your car on holiday as planned. Thank you for your feedback.
Besvarelse fra National Windscreens - Peterborough
We appreciate you sharing! We are so happy to hear that we provided the best service and a very good job for you. Thank you for your review.
The job was carried out well.
The job was carried out well.
A downside was that the link to the preparation instructions did not work. So we didn't know that a full tank of fuel was needed.
21. august 2025
Besvarelse fra National Windscreens - Peterborough
We're glad the job was carried out well. We apologize that the link to the preparation instructions was not working, and you were unaware of the full tank of fuel requirement. We'll investigate this right away. Thanks for your feedback.
Good job done.
The guy turned up when he said. Did the job well, was polite and friendly.
20. august 2025
Besvarelse fra National Windscreens - Peterborough
We're happy to hear that the service was punctual, effective, polite, and friendly. We appreciate you taking the time to leave your positive feedback!
Great customer service and work carried…
Great customer service and work carried out on vehicle. Highly recommend
19. august 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate your recommendation and are happy to hear that you had great customer service and were satisfied with the work done on your vehicle!
Good experience.
Good experience.
Helpful staff, good service and communication, job completed well and quickly
14. august 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate you taking the time to share your feedback. We're happy to hear that our staff was helpful and that you had a good experience with our service and communication.
Besvarelse fra National Windscreens - Peterborough
We appreciate you sharing! We are so happy to hear about the very helpful and efficient work.
Friendly technician who took the time…
Friendly technician who took the time to explain the job
13. august 2025
Besvarelse fra National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Engineer was polite and knowledgeable
Engineer was polite and knowledgeable. Explained what he was going to do and kept me informed. Well done.
7. august 2025
Besvarelse fra National Windscreens - Peterborough
We're happy to hear that the engineer was polite, knowledgeable, and communicative. Thank you for sharing your positive experience with us; we appreciate it.
Not a great experience
Not a great experience. Arranging an appointment was clunky, far more steps than necessary. On arrival at 08:28 for a 08:30 the place looked deserted and no signage as to where to go. Once booked in I was then phoned to say my windscreen could not be done because of the rain and could I attend the their facility, which is exactly where I was waiting. The chip was a little bigger than a 5p but they were unable to repair it to a reasonable visual standard but the threat of a screen crack had been mitigated, but I could have a new screen if not happy for a further £110. I going elsewhere for a second opinion.
31. juli 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate your feedback and regret that your experience was not ideal. We're sorry the appointment process was difficult, and the location unclear. We also apologize the repair didn't meet your expectations due to weather. We'll review your comments to improve our service.
C5 Crossover
Easy on line booking and good communications. The location was brilliant with friendly staff. Windscreen replacement very fast, a nice and clean tidy job. Five days on, no leaks or issues, absolutely brilliant.
31. juli 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate your positive feedback! We're happy to hear that you found the online booking easy and the communications good. It's great to know you were pleased with the fast windscreen replacement and the friendly staff.
operative was polite informative…
operative was polite informative efficient and very professional
excellent job done
30. juli 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate you taking the time to share your positive experience. We're happy to hear that our operative provided excellent, professional service. Thank you!
Besvarelse fra National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Peterborough
We're glad you found your experience efficient. Thank you for your positive feedback; we appreciate it.
Besvarelse fra National Windscreens - Peterborough
We appreciate you sharing your positive experience! We're so glad to hear you found our service team friendly and the job professional.
They were very quick and helpful with…
They were very quick and helpful with the replacement windscreen.
15. juli 2025
Besvarelse fra National Windscreens - Peterborough
We're happy to hear that our team provided a quick and helpful windscreen replacement service. Thank you for sharing your positive experience with us!
Very poor service
I phoned the insurance company on Monday and was informed the job of replacing the broken drivers side door windows would be passed to National windscreens as an urgent job (as my car was insecure). I phoned back on Tuesday to ask why I hadn’t heard anything and eventually had a call from National windscreens to arrange an appointment to replace my ‘windscreen’ I explained again that it was the drivers side door and not the windscreen. They then said they have to order the part and made an appointment for Thursday. Turned up Thursday with the wrong window so had to wait till Friday for the job to actually be complete
11. juli 2025
Besvarelse fra National Windscreens - Peterborough
We appreciate you bringing this to our attention. We're sorry to hear about the difficulty and delays you experienced with your driver's side door window replacement. We'll review what occurred to prevent similar issues in the future. Thank you for your feedback.
Excellent service.
10. juli 2025
Besvarelse fra National Windscreens - Peterborough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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