Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Se mere
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Lokation
Skift lokationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Se, hvad kunderne siger
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
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The fitting was on time and completed efficiently. Would have liked it done sooner but realise thats not always possible.
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Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Nottingham
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Storbritannien
- 0115-882-0454
4,5
Fremragende
742 anmeldelser
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Gap at bottom of window dash cam left…
Gap at bottom of window dash cam left dangling trim look like is coming offzs
17. juni 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your feedback regarding the dash cam installation. We are reviewing this to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Besvarelse fra National Windscreens - Nottingham
We are so glad you always receive great service!
Excellent service
Excellent service, communication great up to date off appointment. They even called to see if I wanted an earlier slot on the day due to cancellation. The staff were really helpful and friendly on the day and no issues with the replacement
15. juni 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback. We're glad to hear our communication was great and we could offer an earlier slot. It's wonderful that our staff were helpful and friendly.
Timely service
Timely service. Replaced windscreen and aligned sensors without any problems.
9. juni 2026
Besvarelse fra National Windscreens - Nottingham
We're so pleased your service was timely and efficient. Thank you for your kind feedback!
Communication was awful
Communication was awful. I gave them all correct info (reg plate, physical description, make, model and trim level etc.), and they ordered the wrong bit of glass. Took 3 weeks to get the right bit. 3 weeks without a driveable car!!!
Fitters were great, fit the glass in about 30 minutes, a job really well done, very professional and helpful to answer questions I had about the glass/fitting. Absolutely not their fault that I had a shit experience! Just whoever's job it was to order the glass.
10. juni 2026
Besvarelse fra National Windscreens - Nottingham
Thank you for sharing your experience. We sincerely regret the communication breakdown that led to the incorrect part being ordered and the significant delay. We are reviewing our ordering process to prevent this from happening again. We appreciate you acknowledging our fitters' excellent work.
Great service
Great service, the man that came out was very helpful, professional and very good at his job, very happy, thank you guys
8. juni 2026
Besvarelse fra National Windscreens - Nottingham
We're so pleased you received great service and found our team member helpful and professional. Thank you for your kind feedback!
Besvarelse fra National Windscreens - Nottingham
We appreciate you sharing that our product was professional and of quality!
3 issues with my recent window screen replacement
3 issues
1. I paid for replacement wiper blades, this wasn’t done as I was told the fixing was incorrect - refund received
2. Drove away on the day and the wipers were not correctly fitted, they did not clear the window - had to return and get the technician to readjust
3. Noticed yesterday a scratch on the inside of the window screen
29. maj 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate you sharing your concerns regarding the wiper blades, their fitting, and the scratch on your windscreen. We are reviewing these issues internally to prevent recurrence.
Excellent service
Excellent service , will definitely use your services again , staff brilliant
27. maj 2026
Besvarelse fra National Windscreens - Nottingham
We are so pleased you found our service excellent and our staff brilliant. We appreciate your kind words!
Staff are very friendly and very good…
Staff are very friendly and very good service recommend to anyone 👌 👍
27. maj 2026
Besvarelse fra National Windscreens - Nottingham
We're so happy you found our staff friendly and our service good. We appreciate your recommendation!
Polite and pleasant staff
Polite and pleasant staff, sorted a tweak to my booking time, work done within the time
22. maj 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback! We're glad our staff was polite and pleasant, and we could accommodate your booking.
The Staff were helpful pleasant and…
The Staff were helpful pleasant and friendly going out of their way to help us find the Depot when we got lost
15. maj 2026
Besvarelse fra National Windscreens - Nottingham
We're so glad our staff could assist you in finding your way. We appreciate your kind words.
Besvarelse fra National Windscreens - Nottingham
Thank you for your positive feedback!
Prompt service and booking
Prompt service and booking. Kept informed all the way through.
30. april 2026
Besvarelse fra National Windscreens - Nottingham
We're glad to hear our service and booking were prompt. We appreciate your feedback!
Besvarelse fra National Windscreens - Nottingham
We're happy to hear that our team was on time, friendly, professional, and quick. Thank you for your positive feedback; we appreciate it!
The staff was very helpful
The staff was very helpful, friendly and the repair was done efficiently.
29. april 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate you letting us know that our staff was helpful and friendly and that the repair was done efficiently! We're so happy you were pleased.
Great service
Great service, complete screen replace in the time stated. No issues what so ever, friendly staff.
4. maj 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate your positive feedback. We're so happy to learn that you were pleased with the great service, quick screen replacement, and friendly staff.
Great service.
24. april 2026
Besvarelse fra National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Staff were lovely and easy to talk to…
Staff were lovely and easy to talk to and they did a great job replacing my windscreen.
24. april 2026
Besvarelse fra National Windscreens - Nottingham
We appreciate you taking the time to leave us a review. We're so happy to hear that our staff were lovely and easy to talk to and that you were pleased with the windscreen replacement.
Awful
Awful, got all glass in the lock so doesn’t shut and refused to fix it when the engineer caused it. After ringing them for two weeks finally got a no. Shocking customer service. Use Autoglass folks x
13. april 2026
Besvarelse fra National Windscreens - Nottingham
We regret that you experienced this issue and that we did not meet your expectations on fixing issues caused by the original damage outside of our control.
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