The person who fixed my windscreen was so professional. The National windscreen had a good communication team who updated me when they couldn't make my appointment on the chosen day. They were ok.
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Se, hvad kunderne siger
My experience with National Windscreens was extremely positive. They were communicative in the run up to the appointment and on the day, the operative arrived within the allotted time window and wo... Se mere
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Called before arriving for appointment. Very pleasant and friendly, explained job in hand and the issues when carrying out the task to repair the windscreen. He was very efficient and showed the r... Se mere
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Very professional service.At the day of installation a technician called me with information about time of arrival.I left the gentleman with my car and an hour later the job was done.No problems at al... Se mere
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Virksomhedsoplysninger
Om National Windscreens - London
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 4, Stirling Way, CR0 4XN, London, Greater London, Storbritannien
- 020-3151-4453
4,4
Fremragende
134 anmeldelser
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When needing to book my car in for a…
When needing to book my car in for a replacement windscreen, the advisor could not have been more helpful. Friendly and going above and beyond - i think he was called Nathan. I would recommend this service to anyone - an asset to your company a great example of above and beyond customer service - First Class
10. april 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - London
We're happy to hear that the advisor was so helpful during your windscreen replacement booking. We appreciate your recommendation and are glad you received first-class service. It's great to know the advisor's assistance was an asset to your experience.
Besvarelse fra National Windscreens - London
We appreciate you sharing that our service was professional! We are so happy you were pleased with our work.
Wasn’t fixed
Wasn’t fixed. Now had to pay for a whole new windscreen for one small chip.
3. april 2026
Besvarelse fra National Windscreens - London
We regret that the repair was unsuccessful, leading to a full windscreen replacement. We appreciate your feedback and we'll investigate this issue.
Besvarelse fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - London
We appreciate your recognition of our contractor's brilliance. We are so happy you had a great experience. Thank you!
Great service.
The Windscreen was replaced very quickly and the Technician I dealt with was polite. The only downside was navigating the Car Park in which it's located. Could have done with a bit more spedicifc information.
27. februar 2026
Besvarelse fra National Windscreens - London
We're glad the windscreen replacement was quick and the technician was polite. We appreciate your feedback regarding the car park navigation and will look into providing more specific information. Thank you.
Besvarelse fra National Windscreens - London
We appreciate you sharing! We are so happy you were very pleased with our all-round service.
The whole process was easy from first…
The whole process was easy from first call to a wonderful finished job.
The technician on site was polite, explained everything and left the windscreen looking amazing. There is just a tiny mark now where a glass spiderweb had been.
6. januar 2026
Besvarelse fra National Windscreens - London
We're happy the process was easy, from your initial call to the completed work. It's great to hear that the technician was polite and thorough, leaving your windscreen in excellent condition. Thank you!
Fast and efficient
They arrived within the time slot and sent me updates. The window was replaced in less than an hour and they cleaned up all the broken glass that was in the car. Perfect job. The person who carried out the work was very polite and friendly too.
23. december 2025
Besvarelse fra National Windscreens - London
We're happy to hear that we arrived within the time slot and kept you updated. We appreciate your highlighting the quick replacement, thorough cleanup, and the polite, friendly service. Thank you!
SHOCKINGLY BAD CUSTOMER SERVICE AVOID LIKE THE PLAGUE
Get a call on the day of my appointment to the most blasse customer service agent who could not give a monkey about cancelling my appointment. No apology just very matter of fact. The reason was the van holding the shipment of glass got stuck… so they rearranged my appointment for 3 WEEKS LATER 🤣. An absolute joke of a company. I had to chase them up and say I needed it done MUCH sooner and they could not be bothered to help at all- again, no apologies nothing. Clearly they all need training in dealing with customers especially frustrated customers who had already waited 2 weeks for a windscreen replacement. No one in this company’s gives a crap- don’t bother ever using them.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - London
We appreciate you bringing this to our attention. We're sorry to hear about the poor service and lack of communication regarding your appointment rescheduling. Please contact us at control@nationalwindscreens.co.uk with your vehicle details if you would like us to look into this. Thank you for your feedback.
Started well, went badly.
The customer service to start off was great. However the whole back of our car was scratched (as if someone keyed the car or went at it with a blade) when the windshield was being replaced and when we called to report this they said "he said he didn't do it" despite the photographic proof we have and shared with them of the damage before and after. While we have a new back windshield, we were disappointed this wasn't dealt with in a better way.
3. december 2025
Besvarelse fra National Windscreens - London
We appreciate you bringing this to our attention. We're sorry to hear about the damage to your car's back and the unsatisfactory resolution. We'll review the matter internally, and your feedback will help us improve our service. Thank you.
Simple and Quick
National windscreens made my screen replacement super easy. Clear communication and great windscreen replacement service. Could not recommend more
13. december 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - London
We appreciate your positive feedback! We're happy to hear that your screen replacement was super easy and that you received clear communication and great service.
Besvarelse fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - London
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent pre replacement…
Excellent pre replacement conversations- prompt informative texts and telephone conversations. Replacement within 3 days that included a weekend. The engineer arrived as planned- I was seriously impressed with his professionalism and skills, this man whose name I think was Billy is a magnificent asset to National Windscreens. Thankyou.
28. oktober 2025
Besvarelse fra National Windscreens - London
We're happy to hear that you were impressed with our prompt service and clear communication. It's great to know the replacement was completed quickly and that you were seriously impressed with our engineer's professionalism and skills. Thank you for your positive feedback.
Windscreen replacement
Very pleased with work. Technician was Professional, friendly and helpful. Excellent service
15. oktober 2025
Besvarelse fra National Windscreens - London
We appreciate your positive feedback! We're so happy to hear that you were pleased with our technician, who was professional, friendly, and helpful, and that you received excellent service.
Besvarelse fra National Windscreens - London
We appreciate you sharing your feedback. We are so happy you were pleased with our prompt and good service.
Engineer kept me informed of estimated…
Engineer kept me informed of estimated arrival time and was actually 29 minutes early. He was quick and left left clear instructions about use of the car after repair.
The online process and booking was also very efficient.
6. oktober 2025
Besvarelse fra National Windscreens - London
We're happy to hear that you were informed of the arrival time and that the service was efficient. We appreciate your feedback regarding the clear instructions provided after the repair and the efficiency of the online booking process.
Besvarelse fra National Windscreens - London
We are happy to hear that you found our team friendly and helpful, and that you appreciated the quick turnaround. Thank you!
Great service polite
Great service polite, efficient technician. Spot on windscreen repair. Lost one star based on booking option being date /all day with pre arrival call but morning or afternoon time bracket should be offered.
30. september 2025
Besvarelse fra National Windscreens - London
We appreciate your feedback and are glad the technician provided great service and a spot-on repair. We'll review our booking options to see how we can offer more specific timeframes in the future.
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