On time well informed and pleasant experience

Im Sue, I was the receptionist/Administrator at Lincoln Depot. Just a few things to point out Mr Roberts isn't being truthful, when told about the email with a time slot, his response was I don't bother reading them emails. When asked if Visa or Mastercard, his response was cash, the fitter said we don't take cash, he replied thats because they don't trust you, he then turned to me and said the same
thing. He was a rude elderly man who thought he could speak to people how he liked. The fitter joked you cant have your car back then.

Thing is people come on here and lie. None of us are rude especially me. Im in my 60s not that I look it. But people think they can speak to me on the phone and in person like Im stupid

Disrespectful and entitled. Keyboard warriors.
I have dealt with and met some lovely people who came to have their windscreens repaired and I was always happy to help.

But I have decided to retire after 45 years dealing with ungrateful, rude people. It's time for me now.

The initial calls didn’t leave me with any confidence, including them wanting me to pay before the work. This was via an automated system, which didn’t work. When I finally managed to speak to someone, this was explained as my work was being sent to a franchise company, I needed to speak to them.
I spoke to the company nearest to me, and I have to say the lady receptionist was amazing and sorted everything out with ease.
The local service was excellent and if anything happens again, I would have no doubt going back.

It was very easy to book. Both members of staff that I dealt with on the phone were super friendly and professional. The first windscreen that was supplied to National turned out to be broken, so they rang me and re-booked, which was no bother.
On the day of the appointment the weather broke and was very wet, so I had a phone call from the technician - Jake - who explained that he wouldn't be able to fit the screen in the rain, whicj I already knew and understood. But We were able to get my van in my neighbours garage, and so Jake was able to fit the new screen easily.
He was also very friendly and professional and did a great job, quickly and with no mess.
All in all very pleased - thank you National Windscreens

Customer service was really good, the fitter was excellent and arrived at the arranged time, very efficient, tidy.

You appreciate many things I mentioned but the compensation Sue promised me after speaking with her line managers on the phone.
She said the waisted journey petrol and the £150 should be refunded.
Also, someone from the management should give me a ring.
That you should appreciate too and fulfill.

Fitted the wrong one. No problem, I accepted that. Gave me another appointment. Went there, just under 2 1/2 h return joury, apparently it was cancelled. No one informed me.

It was different glass company and needed to order from the main dealer.
Waited for 2 weeks, no one contacted me.

Cruise control, adaptive cruise, high beam and line assist were not working because the front top camera wasn’t adjusted/calibrated.

I was the one making the calls. They said, one glass company this and another glass company that.

Then rang me, Sue at the reception did her best, she was very helpful trying to sort me out at the time, fixed an appointment. I went there, the problem wasn’t with the glass fitted, it was with calibrations.

I was promised a compensation but no one from the management contact me.

They just left it.
Very unprofessional and inconsiderate

Jake was very pleasant and professional. He called us to let us know when he would arrive and left the car in a clean state.

Excellent technician

Sent an email with what I thought was an appointment time of 8.30 to9.00am. Arrived at 8.25 no one in reception so went to workshop. Informed them I had bought my car in to vacant looks and the question between the two technicians "have you got a Mini booked in" a reply came "No but you have" Ask the question how long is it likely to be, not booked in until 11.30 then probably 2 hours. Receptionist arrives to inform me (a) the email with time on is a generic email. (b) She had sent me an email previous day saying not to bring the car in until 11.30am, news to me. Call wife who comes 17 mile and collects me. While waiting in the reception area I am inflicted with second hand radio with music I do not like so loud I can hear every lyric. Intolerable so move outside. On arriving home check email to see this email telling me not to bring car in until 11.30am. All email is, is a reminder that I have an appointment. I dislike being lied to! Collect car later in afternoon, call at reception and receptionist disappears and returns with a technician who is holding an ipad and says "Are you paying by Visa or Mastercard . To which I answer cash. To which he states " You can't have your car then" Having checked, nowhere does National Windscreens state they do not take cash. The whole experience is one I do not wish to repeat. The amount of inefficiency, disorganisation and customer care, the Lincoln Depot displays is abysmal. The staff lie and are generally not pleasant. Previously been to Scunthorpe depot and they were marvellous, could not do enough for the customer. If I could give Lincoln zero I would.

Easy to book repair online. The technician was faultless and the repair took less than 20 minutes

Fast service, fitted us in for hospital run

Job done right first time
It was done in the time I was told , online booking was very easy and no problem to change the booking date

Fitted screen, new screen was scratched in driver field of vision and needs to be replaced. Lost 5 hours of time, not happy and onsite team are a shambles.

They were totally honest. The windscreen we had was all scratched and an heating element was missing. The fitter rang us an said he wouldn't use it. I rang the company the next day and arranged another fitting. The fitter was on time and was very friendly. He explained what he was doing throughout as needed. He did a totally professional job.

Got the job done but left dirt all in my car and plastic bits everywhere.

Ernie who attended to my windscreen was very professional, friendly and competent. Quickly fixed my screen. No faults.

Good service
Great staff

The technician kept me well informed about the time of his arrival and arrived on time. He was extremely helpful and efficient and replaced the screen without any problems. A very pleasant gentleman who explained about the guarantee and the time I could use the car.

After screen replacement a breakage was detected on a wiper arm, no fuss, no delay, replaced and fixed thank you.

I had a great experience with National Windscreens in Lincoln. Booking was super easy, and the customer service was excellent from start to finish. The staff were friendly, pleasant, and made the whole process smooth and stress-free. Everything was done quickly and efficiently — couldn’t ask for better service.