My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventua... Se mere
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Se, hvad kunderne siger
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were... Se mere
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Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... Se mere
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Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Lincoln
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, Storbritannien
- 01522-620-031
4,2
God
557 anmeldelser
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Timings
My booking was for 0830, I was advised that the windscreen replacement would take 4 hours. I returned at 4.45, the car wasn’t ready, I had to wait until 5.30pm! The dashcam was not replaced.
Apart from this, I was satisfied with the replacement.
11. december 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your feedback and regret the delay and dashcam issue. We'll review what happened to prevent this in the future. We're glad you were satisfied with the replacement itself.
Besvarelse fra National Windscreens - Lincoln
Thank you for your positive feedback!
Good service and all done at home
Good service and all done at home. Would recommend !
11. november 2025
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that you received good service in your home! Thank you for recommending our services; we appreciate it.
Besvarelse fra National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Windscreen replacement
Recieved text message first thing to give link to follow,then driver gave estimated time by phone call,then he rang when 15mins away .Arrived on time repair done in time ,very friendly chap
27. november 2025
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that you had a positive experience with our service. It's great to know the communication about the arrival time and the prompt repair met your expectations. Thank you for your feedback!
Poor customer service
My 18 year old son had a crack appear in his windscreen when a stone hit it, over a month ago. He contacted his insurance and they directed him to National Windscreens. He had to take time off school and the first appointment the new windscreen was damaged in transit. The second windscreen did not arrive in time for the appointment. The third appointment was meant to be at home - where the car was left and I took my son to school. However they made a mistake and booked it at Lincoln branch. During all this time he has had difficulty contacting them and since the last mix up he has had promises of calls, which have not happened and he has called every day and got voicemails.
He needs his car to go to school and work and is really worried about being stopped by Police, because the crack has got bigger. I am going into hospital for an operation and won’t be able to drive him around.
I am absolutely disgusted with the lack of customer service shown to my son.
UPDATE 04.12.25
Had the response below, which is clearly AI generated as written overnight. No help
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Lincoln
We are very sorry to hear about the difficulties your son has experienced with his windscreen replacement and the poor communication. We understand the frustration this has caused, especially with your upcoming hospital stay and his need for a car. We'll investigate these issues to prevent similar situations in the future. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
I was a bit annoyed as told to be there…
I was a bit annoyed as told to be there for 8.30 and they did 2 cars that were not even there before ours. As it was in the middle of nowhere we were sat in a little room for over 4hrs without even a drink of water. They eventually started on our car just after 10.30. But did a brilliant job and said any problems to go straight back
27. november 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate your feedback and are sorry about the delay and inconvenience you experienced. We aim to manage appointments efficiently and provide a comfortable waiting environment. We're happy the work met your expectations and encourage you to contact us with any concerns.
Besvarelse fra National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Service was ok but the state of my car…
Service was ok but the state of my car once it was complete was appalling
6. november 2025
Besvarelse fra National Windscreens - Lincoln
We regret that the service did not meet expectations and that the vehicle's condition was unsatisfactory. We'll review this to improve our services.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Once I got hold of the local depot the …
Once I got hold of the local depot the operative came to my address but could not say what time of day it would be. As it happened he called early morning so I was pleased with the service.
3. november 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate you sharing your experience. We're happy the operative arrived early. We regret not providing a specific time. Your feedback helps us improve our scheduling communication.
Poor Service
Still waiting after the first phone call to the Lincoln Branch on 17th October 2025
24. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We apologize for the delayed response. We value your feedback and will investigate this matter to improve our service. Thank you.
Besvarelse fra National Windscreens - Lincoln
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service, and that you were on your way quickly.
Fast friendly service highly…Great service
Fast friendly service highly recommended thank you:)
23. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We appreciate you sharing! We are so happy to hear about our fast, friendly service, and we appreciate your recommendation.
The team were really pleasant and…
The team were really pleasant and friendly, made me feel at ease and that I was leaving my car in good hands. Was a lot quicker than I was expecting it to take, and bonus have found no pieces of glass in my car. Definitely recommend!
17. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that our team made you feel comfortable and that the service was efficient. We appreciate your recommendation and are glad you were satisfied with the results!
The fitter was on time
The fitter was on time very respected and professional in his work 👏 only thing that's let the job down is I also ordered windscreen wipper blades but the was not in stock was told I could collect them from my local store but I have to pay for them again not good so now I've been waiting for my refund for the past 4 days and still nothing
10. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We're glad the fitter was professional. We regret the wiper blades were unavailable and that the refund is delayed. We'll look into this. Thanks for your feedback.
Communication none existent
Communication none existent. Get there for 8-30am didn’t start until 1pm. Middle of nowhere, wasted my time
2. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We regret your appointment started late and communication was lacking. We value your feedback and will review our processes to improve.
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that our technician provided efficient and precise service! Thank you for your positive feedback; we appreciate it.
The people that come to do the window…
The people that come to do the window on my audi Q5 was very polite and was very helpful as was raining when they came and still managed to get my window done that day by letting me go to them and get it done instead of having to rebook a different day
2. oktober 2025
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that the service was helpful and polite. We appreciate you taking the time to share your positive experience, especially given the weather challenges. Thank you!
Besvarelse fra National Windscreens - Lincoln
We're glad the fitter was friendly and efficient. Thank you for your positive feedback; we appreciate your time.
Besvarelse fra National Windscreens - Lincoln
We're happy to hear that you had a positive experience. Thank you for your kind words and for sharing your feedback with us.
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