Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... Se mere
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Se, hvad kunderne siger
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... Se mere
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... Se mere
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Kilmarnock
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, Storbritannien
- 01563-760183
4,8
Fremragende
269 anmeldelser
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Windscreen repair
Windscreen chip was fixed in a couple days from reporting no problems and you wouldn't even know it had happened
2. oktober 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that the windscreen chip repair was completed quickly and effectively. Thank you for your positive feedback; we appreciate you taking the time to share your experience!
Great service
Great service
Phoned me ahead of appointment and agreed where to do the work as I was in work. Did a fantastic job on replacing the windscreen and was very clear on the aftercare instructions. Thank you so much for a seamless repair!
26. september 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to hear that you received great service, especially the call ahead of the appointment and the agreement on where to do the work. It's great to know the replacement was fantastic and the aftercare instructions were clear. We're glad the repair was seamless.
Besvarelse fra National Windscreens - Kilmarnock
We appreciate you sharing! We are so happy you were pleased with our quick, friendly, and efficient service. Thank you!
Stress free process from start to…
Stress free process from start to finish. Ewan was a credit to national winscreens. Accommodating and efficient.
7. juli 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that your experience was stress-free from beginning to end. We appreciate your positive feedback and are glad our service met your needs efficiently.
Helpful staff at Kilmarnock depot and…
Helpful staff at Kilmarnock depot and made me a coffee ( what more could you ask for )
and car ready on time
18. september 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that our Kilmarnock team was helpful and that your car was ready on time. We appreciate you mentioning the coffee! Thank you for your positive feedback.
Quick and great job
12. september 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that you had a great experience with our quick service. Thank you for your positive feedback!
Very professional and great Comunication
Great Comms and Very professional job done very well and first class job
11. september 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate you sharing! We're so glad to hear about your great communications and very professional, first-class job.
Excellent
Excellent - had have windscreens done at both Glasgow and Kilmarnock and recent experience at Kilmarnock didn’t disappoint. Guys generally want to help and are willing to offer suggestions as to options that could help. Very friendly and genuinely care about getting best outcome. Really wouldn’t want to take my cars anywhere else so very happy they are my allocated insurance contractor.
5. september 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that your Kilmarnock experience was excellent! We appreciate your kind words about our team's helpfulness and dedication to finding the best solutions. It's great to know you trust us with your cars. Thank you!
Very professional at his job and doing…
Very professional at his job and doing the job very satisfied.
5. september 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that you were very satisfied with the professional service you received. Thank you for sharing your positive experience with us!
👍👍👍👍
Great service from start to finish windscreen repaced at my front door, Lad was friendly and answered any questons we had,👍
29. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to hear that you received great service and that the technician was friendly and helpful while replacing your windscreen.
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that our team was prompt and helpful, and that we arranged a convenient pickup time. Thank you for your positive feedback!
Broken windscreen .
The engineer that came to do the work was very good and polite, the whole job was done and he left the car all clean and tidy.
28. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that the engineer provided excellent service. It's great to know the work was completed to a high standard and the car was left clean. Thank you for your positive feedback!
From start to finish I was impressed…rr
From start to finish I was impressed with the staff and the service they provided. The repair was amazing and quickly Completed allowing me to get back on the road.
28. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate your positive feedback. We're happy to hear that you were impressed with our staff and the service provided. It's great to know the repair was amazing and quickly completed, allowing you to get back on the road.
Great service window replaced with no…
Great service window replaced with no messing about.
Even reinstalled dashcam
29. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that your service was completed smoothly and efficiently. It's great to know that we could reinstall your dashcam, too. Thank you for your positive feedback!
The first guy came out to fix my…
The first guy came out to fix my initial problem but he caused more damage to car than to fix it had to wait until today 2nd August to get another person to fix his nane was David he was very helpful and he fixed most of the faults but due to first person breaking my wipers I have to buy the full part of them as boy has been snapped
21. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate your feedback and apologize that the initial service did not meet expectations, resulting in additional issues. We're glad the second technician was helpful in resolving most of the problems. We'll review the situation regarding the wipers to see how we can improve our service.
Great trouble free service
Great trouble free service, the car was ready as we discussed. Very happy with the work,
27. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate you taking the time to leave us this great review! We're happy to hear that you had a trouble-free experience and were pleased with the work.
Taken quickly and didn’t take long at…
Taken quickly and didn’t take long at all friendly technician
15. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that your visit was quick and efficient, and that our technician was friendly. Thank you for your positive feedback!
National Windscreens Kilmarnock
Friendly, helpful service helped make screen repair easy and hassle free. Thanks guys.
16. august 2025
Besvarelse fra National Windscreens - Kilmarnock
We appreciate you sharing your positive experience! We're happy to hear that our friendly and helpful service made your screen repair easy and hassle-free.
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that your experience was quick and easy. Thank you for your positive feedback; we appreciate it a lot!
Besvarelse fra National Windscreens - Kilmarnock
We're happy to hear that you had a top-class experience and found our service quick and helpful. Thanks for your feedback.
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