Came out within 3 days, good communication on the day, came to my place of work which was convenient, quickly carried out the repair. Zero hassle, friendly staff.
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Se, hvad kunderne siger
Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Se mere
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Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Se mere
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Ipswich
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Storbritannien
- 01473-396-156
4,2
God
555 anmeldelser
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Prompt & efficient service
27. juni 2025
Besvarelse fra National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service
The guys were brilliant. Clearly they had a lot on but they were courteous and helpful throughout. I couldn’t fault their attitude and willingness to help. Bravissimo!
25. juni 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate your fantastic feedback! We're happy to hear that our team's courtesy and helpfulness shone through, even when they were busy. We value their positive attitude and willingness to assist.
Excellent service
Arrived within the specified time slot. Job was done quickly and efficiently. Dean was polite and courteous throughout his visit
20. juni 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate your positive feedback! We're happy to hear that our employee arrived within the scheduled time and completed the job quickly and efficiently. We're also glad you found them polite and courteous.
Poor supply chain
My replacement screen was scratched when i turned up for my apointment. I returned the next morning to find that the second replacement had not arrived overnight. Cant fault the fitters but the supply chain side was very poor
20. juni 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate you taking the time to share your experience. We're sorry the replacement screen was damaged and the second one didn't arrive as expected. We'll review our supply chain to prevent this issue from happening again.
the young lad who did the job was great…
the young lad who did the job was great 10/10 only downfall is where the workshop is ipswich get someone to pick you up
14. juni 2025
Besvarelse fra National Windscreens - Ipswich
We're happy to hear that the service was great! We appreciate your feedback regarding our workshop's location and will consider it as we move forward. Thank you!
The place was dirty and short if staff
The place was dirty and short if staff. To have my car booked in at a time and then find when I have just got my car into the workshop another customer arrives on spec wanting a chip to be repaired and the fitter does his repair first. Not good !
3. juni 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate you bringing these issues to our attention. We're sorry to hear about the cleanliness and staffing problems, and that your appointment was not honored as scheduled. We'll address these concerns to improve our service.
Excellent service direct to my door
Excellent service direct to my door, saved the hassle of driving to get to a repair shop.
Technician was experienced and it was finished within 30 mins
28. maj 2025
Besvarelse fra National Windscreens - Ipswich
We're happy to hear that you enjoyed the convenience of our direct-to-door service. It's great to know the experienced technician completed the work quickly. Thank you for your positive feedback.
Besvarelse fra National Windscreens - Ipswich
We appreciate your kind words and are so glad you were satisfied with our prompt service and professional team member.
Although I had to call severally to…
Although I had to call severally to know the update, the arrival of the Techinician was still on time, he was very friendly and professional. Coming to my work place to replace the Windscreen really saved me a lot of stress
29. maj 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate your feedback. We're glad the technician's punctuality, friendliness, and professionalism met your expectations, and that the on-site replacement was convenient. We'll review our communication to improve updates.
Three weeks ago I booked a replacement…
Three weeks ago I booked a replacement slot to be told less then 24hrs before appointment they didnt have the screen.
Day booked off, new car change Friday (New Screen Part of The Deal) New car next week booked for travel..
Terrible service as cant even give me a date to re book...One to avoid!
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Ipswich
We're very sorry to hear about the screen unavailability and the impact on your car change and travel plans. We understand your frustration with the late notice and difficulty rebooking. We'll review what happened to prevent this in the future. Thank you for your feedback.
Strongly recommend
Easy to deal with, excellent work. They repaired my windscreen chip and I can't see where the damage was from the outside. Strongly recommend this company.
6. maj 2025
Besvarelse fra National Windscreens - Ipswich
We're happy to hear that you had a positive experience! It's great to know our work met your expectations and that you'd recommend us. Thanks for your feedback.
first visit was rescheduled after…
first visit was rescheduled after fitter found scratch on new screen,
came back after getting another screen 8 days and did an excellent job of fitting it.
15. maj 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate you bringing the initial rescheduling to our attention. We're glad the fitting was excellent on your second visit and thank you for your patience.
My vehicle was returned with a fault
My vehicle was returned with a fault - hazard warning detection no longer works. I called the branch where it was almost impossible to hear the conversation because of huge background noise from other staff in the office. Branch manager Katy Mason was unable to tell me if the fall could be cured and insisted I have to give up my time to return the vehicle to your depot.
8. maj 2025
Besvarelse fra National Windscreens - Ipswich
We understand your frustration with the hazard warning detection issue and the difficulty you experienced communicating with our branch. We strive to provide a seamless and positive experience for all our customers, and we apologize that your recent interaction did not meet your expectations. We value your feedback and will use it to improve our processes and communication.
Excellent service
Excellent service, clean replacement job and all done in a friendly way.
8. maj 2025
Besvarelse fra National Windscreens - Ipswich
Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with the service and that you found the replacement job clean and friendly. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Besvarelse fra National Windscreens - Ipswich
Thank you for your kind words. We appreciate your positive feedback and are glad you had a good experience. We strive to provide excellent service and are happy to hear that our team met your expectations.
VERY POOR SERVICE FROM NATIONAL WINDSCREENS!
I arranged an appointment (no1)with National windscreens in Ipswich. On arrival the fitter went to find the new windscreens and returned with one where the polythene wrapping was ripped open & it looked as if it had been there for a while. “Oh dear it’s damaged, I’ll have to order another one!’ I returned a week later (no2) it’s the wrong one! Visit (no3) the car was taken into the garage with another car behind it. “It needs 2 people to fit it. ‘There might be someone back after 3pm?’ Having been there since 9am I went home! Visit no4 I arrived at 9am with my wife following in her car so I could go home & get on with something useful. The place was all locked up & there were 2 customers with their cars looking very frustrated. Eventually a fitter from the Colchester branch arrived to collect a windscreen but he didn’t have a key. He thought they had all gone off sick! I told my wife to go home & I would wait to see if anyone turned up. They didn’t! I had to drive to Birmingham for a hospital appointment with a cracked windscreen. I booked appointment 5 for 12 to12-30 hoping they might be better organised by then. I was greeted by a fitter who said your appointment was for 10am ( INCORRECT!) they fitted a new windscreen and I returned home & examined the screen finding part of the rubber seal had been folded back under the plastic trim, which was sticking up. I managed to carefully lift it & put the seal back. I also found a large plastic moulding in the passenger foot well which had obviously been stuck to the screen to hold the cover for the cameras in place. The next day the cover for the cameras was hanging off the screen because the lump of butyl putty used to hold it had fallen off!
THIS COMPANY IS APPALLING & RUN BY A LOAD INCOMPETENT INDIVIDUALS. AVOID! I have made 5 return journeys 23 miles during rush hour traffic plus wasting a considerable amount of my time which could have been more usefully spent!
30. marts 2025
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Ipswich
We understand your frustration with the recent experience you had with our service. We are truly sorry to hear about the multiple issues you encountered, including the damaged windscreen, incorrect part, delays, and the final fitting issues.
We strive to provide a seamless and positive experience for all our customers, and it is clear that we fell short of your expectations on this occasion. We will use your feedback to review our processes and ensure that we are providing the best possible service to our customers.
The booking process was great and the…
The booking process was great and the completion time was even better
But we had glass on the dash board plus shavings on the seat with my wife got some in her finger plus the dog went to the vets and cost a fortune with glass particles in her pads
Just a little more care to clean up would of made this service 5 stars
18. april 2025
Besvarelse fra National Windscreens - Ipswich
We appreciate your feedback and understand your disappointment with the cleanliness of the vehicle. We strive to provide a clean and comfortable experience for all our customers. We will take your comments seriously and use them to improve our cleaning procedures.
Replacement windscreen
Quick turnround and friendly team - only slight issue was having to pay later by phone as unable to take payment on site.
17. april 2025
Besvarelse fra National Windscreens - Ipswich
Thank you for your kind review and for highlighting your experience. We appreciate your feedback regarding the payment process. We are always striving to improve our services and will take your comments into consideration.
Besvarelse fra National Windscreens - Ipswich
Thank you for your kind words! We're delighted to hear that you found our service quick, speedy, polite, and helpful. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track.
Besvarelse fra National Windscreens - Ipswich
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear that you found our service very good and professional. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
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