Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Se mere
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Se, hvad kunderne siger
Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Se mere
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The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Se mere
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Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Ipswich
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Storbritannien
- 01473-396-156
4,2
God
554 anmeldelser
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All good
Initially wrong windscreen ordered. Spoke to customer services, all resolved. Very satisfied
26. marts 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate your feedback and are pleased our customer service team resolved the initial issue. We are very glad you're satisfied.
Besvarelse fra National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Total experience made straight forward…
Total experience made straight forward and easy
25. marts 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate you letting us know the experience was straightforward and easy! We are so happy to hear that you were pleased.
The member of staff we dealt with was…
The member of staff we dealt with was friendly and efficient
Booking the appointment was easy
21. marts 2026
Besvarelse fra National Windscreens - Ipswich
We're happy that you found our staff member approachable and effective, and that scheduling was simple. We appreciate you taking the time to share!
Terrible customer service waited in all…
Terrible customer service waited in all day for no one to show up . Extremely difficult to deal with on the phone
10. marts 2026
Besvarelse fra National Windscreens - Ipswich
We regret that your experience with our customer service and appointment was unsatisfactory. We appreciate your feedback and will investigate this issue.
Terrible experience
Everything. Terrible unprofessional workmanship, terrible customer support. Very long and difficult process to get to speak to someone about what went wrong. Unacceptable response once contact made. I would never recomnend NW to anyone.
5. marts 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate you sharing your concerns about the unprofessional service and support you experienced. We're sorry to hear about the difficulties you faced reaching someone and the unsatisfactory response. We'll review your feedback to improve our services.
Wrong Windscreen
Unfortunately, the wrong windscreen was installed on the vehicle. I am still waiting for a confirmed date and time so I can rebook the appointment to have the correct windscreen fitted.
5. marts 2026
Besvarelse fra National Windscreens - Ipswich
We regret that the incorrect windscreen was fitted. We are working to confirm a new appointment time to resolve this. Thank you for your patience.
Poor communication and ended up waiting…
Poor communication and ended up waiting five hours. Told four hour window. Returned after four and repair not even started. Why did no-one call to update? I could have sat in a nice cafe instead of on an industrial estate! Poor
25. februar 2026
Besvarelse fra National Windscreens - Ipswich
We regret that the communication regarding your repair fell short of expectations, and we are sorry for the five-hour wait. We will review our scheduling process to prevent this delay and improve our updates. Thanks for your feedback.
The windscreen was fitted in a timely…
The windscreen was fitted in a timely manner and the engineer was quite courteous. Once I returned home I realise the phone holder that was on the screen have been broken off and no information was given to me about this. Also while driving at the weekend the left hand insert on the windscreen has come off and been broken in this game wasn’t reported but I have pictures I can share with you so really disappointed with the after-care and the knowledge that was given to me of the various problems.
26. februar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate your feedback and are glad the fitting was timely and the engineer courteous. We regret the issues with the phone holder and windscreen insert. We'll review this to improve our after-care and communication. Thank you for bringing this to our attention.
A good job done
Easy to book. Dropped off the car. Expected four hours to complete work, took three-and-half. Civil and courteous service. A good job done.
17. februar 2026
Besvarelse fra National Windscreens - Ipswich
We're happy to hear that booking was easy and the service was civil and courteous. We appreciate your positive feedback and are glad the work was completed in a timely manner!
Besvarelse fra National Windscreens - Ipswich
We appreciate you sharing that our fitter was super helpful and competent! We are so happy you were pleased with us.
Very quick and efficient
10. februar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate you sharing your experience! We are so glad you were pleased with our quick and efficient service.
Quick, knowledgeable and helpful
The whole process was so easy and quick from the very first phone call to the appointment very satisfied
10. februar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate your positive feedback! We're so happy to learn that the entire process was easy and quick, from the first call to the appointment, and that you're very satisfied.
Fast and efficient excellent
3. februar 2026
Besvarelse fra National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Local friendly experience
Not too far to travel, friendly staff and somewhere warm to wait with a cup of coffee
6. februar 2026
Besvarelse fra National Windscreens - Ipswich
We're happy to hear that the travel distance was convenient, and our staff made you feel welcome with coffee in a comfortable waiting area. Thank you!
Besvarelse fra National Windscreens - Ipswich
We appreciate you sharing! We are so happy you were very pleased with our service all round.
Extremely pleasant and professional man…
Extremely pleasant and professional man that carried out the work.
1. februar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate you taking the time to leave us a review. We are so glad to hear that you had a positive experience with our professional technician.
Really pleased with the service
Really pleased with the service, friendly and fixed whilst I waited…thanks Dennis. Great service
31. januar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate you sharing your experience! We're happy to learn that you were pleased with our friendly service and that the issue was resolved quickly while you waited.
Excellent service.
Excellent service from friendly staff.
Windscreen replaced in under the hours, and the car was spotlessly clean after the work was done.
14. januar 2026
Besvarelse fra National Windscreens - Ipswich
We appreciate your positive feedback! We're happy to hear that you received excellent service from our friendly staff and that your car was spotlessly clean after the windscreen replacement.
I was given a new windscreen to…
I was given a new windscreen to install, but they fitted me with a windscreen with a large scratch on the driver's side.
13. januar 2026
Besvarelse fra National Windscreens - Ipswich
We regret you received a scratched windscreen. We appreciate your feedback and will review our installation process to prevent this issue from happening again.
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