Hereford branch. Very professional service. Screen quickly replaced with the booking slot quickly available and on time. No issues at all with the fitting and everything left clean and tidy. Done... Se mere
Virksomheden har svaret
Lokation
Skift lokation1c Sweetman's Yard, Plough Lane, HR4 0EE Hereford, Herefordshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Our engineer, Si was very friendly, helpful and skilful. Unfortunately he hadn't been given all the parts he needed, but he did what he could and explained to us that he or another engineer would retu... Se mere
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Great staff at the Hereford branch! Replacing a windscreen is complex with the linked ADAS which needed recalibrating after the install. Both the staff were patient and thorough. All in all a stress f... Se mere
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Once we got past the national call centre and were able to communicate with the location direct and spoke with the Hereford team there the system worked well. Dave with whom we booked the date and th... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Hereford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
1c Sweetman's Yard, Plough Lane, HR4 0EE, Hereford, Herefordshire, Storbritannien
- 01432-700-028
4,6
Fremragende
244 anmeldelser
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Besvarelse fra National Windscreens - Hereford
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Kind regards,
National Windscreens
Good customer service
Good customer service when booking; good comms; polite fitters, job done in time agrees
3. oktober 2024
Besvarelse fra National Windscreens - Hereford
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We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
New windscreen fit.
Had a replacement windscreen fitted today at the Hereford branch. The technician was professional and helpful. The glass was fitted well ad I was informed by text my car was ready. Nothing to complain about this service.
24. september 2024
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
great service
I was kept informed regarding the sourcing of a replacement screen, greeted politely by staff who rang when completed, very satisfied with the work carried out.
6. september 2024
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional technician.
Very professional technician.
Expertly fixed new screen.
Worked well with insurance company
14. august 2024
Besvarelse fra National Windscreens - Hereford
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Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Technicians were good
Technicians were good. Explained what they would do and the possible outcomes. Work was completed quickly. Lovely job.
Sadly the communication regarding the appointment was less satisfactory. I had been told the appointment would be between 1.00 and 5.00 and that I would be able to track the technician on the app. I tried the link - it didn't work. I tried it a number of times with similar results.
I received a telephone call at about 11.50 from the technician to check the location of the lorry and say that they were within 5 minutes of the location . I live about 40 minutes away from the lorry storage site so I had to ask a friend who lives nearer to go to meet them.
7. august 2024
Besvarelse fra National Windscreens - Hereford
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Kind regards,
National Windscreens
Did exactly what you said you’d do when…
Did exactly what you said you’d do when you said you’d do it.
6. august 2024
Besvarelse fra National Windscreens - Hereford
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Hereford
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We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
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Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
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We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The window replacement guys were…
The window replacement guys were excellent, professional and friendly.
10. juli 2024
Besvarelse fra National Windscreens - Hereford
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National Windscreens
Excellent service
Excellent service. Prompt, friendly, polite, efficient. Very pleased. Thank you
2. juli 2024
Besvarelse fra National Windscreens - Hereford
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We really appreciate your feedback, Thank you again.
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National Windscreens
The first call was good & informative
The first call was good & informative!
The technician that fitted the windscreen very helpful! Efficient! Needs a pay rise! Perfect employee!
6. juli 2024
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful technicians and very…
Very helpful technicians and very professional excellent service
5. juni 2024
Besvarelse fra National Windscreens - Hereford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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