Chelsea was amazing, she met us when we arrived, explained timescales for the job, and directed us to where we could wait. She worked meticulously to change the windscreen and completed the job in jus... Se mere
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Shoddy work, promises of phone calls that never came. Car was returned with glass powder all over the bootliner, plus lots of fragments easily visible on ledges, in the spare tyre well, etc. No... Se mere
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Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting. Would be much better if texted to give a revised and accurate time for wo... Se mere
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For me the measure of a business is how they react if there is a problem. New screen fitted a week ago and unfortunately there was a problem with the mirror fixing so the job could not be completed. S... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Hastings
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 11, Ivyhouse Lane, TN35 4PP, Hastings, East Sussex, Storbritannien
- 01424-390-013
4,4
Fremragende
453 anmeldelser
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Once I had made contact with the depot…
Once I had made contact with the depot in Hastings, the people there could not have been more helpful. However, It did take a day for the message to get to them.
26. februar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate your feedback and understand the frustration of a delayed response. We strive to provide prompt and efficient service. We're glad you found the depot staff helpful once they were able to assist you. We'll review our communication processes to ensure a more timely response in the future.
Besvarelse fra National Windscreens - Hastings
Thank you for your positive feedback! We're glad you found our booking system efficient and our service quick. We strive to make the process as smooth as possible for our customers. We appreciate you taking the time to share your experience.
Besvarelse fra National Windscreens - Hastings
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Hastings
Thank you for your kind words! We're delighted to hear that you found our service professional, accurate, and quick. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Besvarelse fra National Windscreens - Hastings
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent customer service and are happy to know we met your expectations.
Besvarelse fra National Windscreens - Hastings
We appreciate your kind words and are glad you had a positive experience.
Really Professional Team
The whole team were really polit, friendly & approachable & got my windscreen swapped in no time
14. februar 2025
Besvarelse fra National Windscreens - Hastings
Thank you for your kind words and positive review. We are delighted to hear that you were happy with our service and that our staff were friendly and approachable. We appreciate your feedback and are committed to providing excellent service to all our customers.
Great job no complaints
I went in on a Saturday afternoon and found the staff really helpful and when they called me to collect the van they were cleaning up and all looked great.
I was told what not to do for the first week and left.
16. februar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate your kind words about our staff's helpfulness and the cleanliness of the van. We're glad you found the information about the first week helpful. We strive to provide a positive experience for all our customers.
From start to finish excellent service
From start to finish excellent service. Another satisfied and happy customer. Thank you.
21. januar 2025
Besvarelse fra National Windscreens - Hastings
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with our service. We appreciate your feedback and are committed to providing excellent service to all our customers.
Appointment at home cancelled on…
Appointment at home cancelled on morning due to staff sickness, rearranged for that afternoon but with need to visit your depot. Very helpful advice on local amenities such as cafes whilst work carried out.
14. februar 2025
Besvarelse fra National Windscreens - Hastings
We understand that having your appointment cancelled can be frustrating, especially on short notice. We appreciate you understanding the situation and your willingness to reschedule. We're glad you found our team helpful and that the advice on local amenities was useful.
Outstanding service,
The technician arrived on time and was friendly and so professional ,he assessed the windscreen and proceeded to repair it to a high spec. We were most impressed with the service he provided, answering our questions etc. With service like we had we will definitely recommend National Windscreens, We would give them the highest of scores. The technician is definitely a great advert for your company.
11. februar 2025
Besvarelse fra National Windscreens - Hastings
Thank you for taking the time to share your positive experience. We're delighted to hear that you were impressed with the technician's professionalism, friendliness, and the high quality of the repair. We strive to provide excellent customer service and high-quality workmanship, and your feedback confirms that we are on the right track. We appreciate your kind words and will continue to work hard to maintain this level of service.
Besvarelse fra National Windscreens - Hastings
We appreciate your kind words and are glad to hear you had a positive experience. We strive to provide excellent service and are pleased you found our team friendly and efficient.
Windscreen replacement went well…however was kept waiting 2 hours from my appointed time before car worked on.
Windscreen replacement went well however arrived at time suggested and had 2 cars in front of me which took 2 hours waiting.
Would be much better if texted to give a revised and accurate time for work to be done. There’s not a lot to do round an industrial estate on a wet cold day 😌
7. februar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate you taking the time to share your experience. We understand that waiting can be frustrating, especially on a cold day. We strive to provide accurate time estimates, and we're always looking for ways to improve our communication. We'll take your feedback into consideration as we continue to enhance our processes.
Efficient
Efficient, fast service: Thank you! Shame you can still see a very small bit of the chip after the repair...
27. januar 2025
Besvarelse fra National Windscreens - Hastings
Thank you for your feedback. We're glad to hear you found our service efficient and fast. We strive to provide the best possible repair experience, and we appreciate your honest feedback regarding the chip.
Appointment was cancelled but no one…
Appointment was cancelled but no one told us , the local team were amazing at rescheduling
29. januar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate your feedback and are glad to hear that the local team was able to reschedule your appointment. We understand that communication is crucial and apologize for the inconvenience caused by the cancellation.
A warm welcome on arrival at Hastings workshop
I arrived at Hastings workshop to a warm welcoming smile from the young man working there that day .
He explained he was working on 1 car mine was next , he explained where I should park my car ,told me it would be a couple of hours before mine was ready to collect , he would call me when it was ready so I went off and done my shopping .
25. januar 2025
Besvarelse fra National Windscreens - Hastings
We're so glad to hear you had a positive experience at our workshop. It's wonderful to know that our team member provided such a warm welcome and clear instructions. We appreciate you taking the time to share your feedback.
Excellent service
Excellent service: arranged a time and kept to it. Mended the windscreen. Polite and efficient.
24. januar 2025
Besvarelse fra National Windscreens - Hastings
Thank you for your positive feedback. We're glad to hear you were happy with the service you received. We appreciate you taking the time to share your experience.
Besvarelse fra National Windscreens - Hastings
Thank you for your kind words and positive review. We appreciate you taking the time to share your experience.
Service was brilliant, product / fitting not so much
Booking process and information provided was fantastic and were extremely accommodating. This area of it would have 5 stars. They went out of their way to help me.
The lower rating is due to the automatic windscreen wipers now no longer working. The glass also seemed to have a film / grease on it which continues to be incredibly difficult to clean off.
Edit - it has also now got a chip in it.
8. januar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate you taking the time to share your feedback on your recent experience. We're thrilled to hear that you found the booking process and our team's assistance to be exceptional. It's wonderful to know we could help make that aspect of your experience so positive.
We sincerely apologize that the windscreen wipers and the condition of the glass weren't up to par. We understand this significantly impacted your overall satisfaction, and we regret any inconvenience this caused. We value your feedback and will use it to improve our maintenance procedures.
The technician kept me informed of his…
The technician kept me informed of his arrival, what needed to be done and how long it would take. The service was excellent.
Thank you.
7. januar 2025
Besvarelse fra National Windscreens - Hastings
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you were pleased with the technician's communication and the overall service provided. Keeping our customers informed is a top priority for us, and we're delighted that this aspect of your service met your expectations. We strive to provide excellent service and your feedback is encouraging. We value your business and look forward to assisting you again in the future.
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