The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.... Se mere
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Lokation
Skift lokation2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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Se, hvad kunderne siger
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... Se mere
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Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
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My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment. He proceeded to fully explain the pro... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Exeter
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, Storbritannien
- 01392-590-046
4,6
Fremragende
502 anmeldelser
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Besvarelse fra National Windscreens - Exeter
We are so pleased to hear that you experienced such high-quality service from our team. We truly appreciate your perfect rating and kind words!
Poor on all levels
Poor workmanship, safety concerns and disappointing customer service
I had my windscreen replaced by National Windscreens, after which two sensor wires were found to have been cut. This resulted in warning messages and issues affecting the wipers, indicators and automatic headlights/high beam. Despite these problems, I was initially reassured that the vehicle was safe to drive.
An independent auto electrician subsequently found that the camera had been left facing down on fabric, with grease, fibres and debris contributing to visibility-related fault codes. Further calibration was also required, something that had not been properly communicated to me at the outset.
The handling of the situation has been extremely frustrating. There were communication failures, confusion over which branch my appointment had been booked at, delays in getting the issue addressed, and additional time and inconvenience spent dealing with the aftermath. I was also provided with an inferior hire car, with associated costs and practical difficulties.
What should have been a straightforward windscreen replacement has turned into an ongoing dispute involving safety concerns, repeat appointments and considerable disruption. Although National Windscreens has since arranged further work, the matter remains unresolved, and I am still seeking an appropriate resolution and compensation for the inconvenience caused.
The real disappointment is not simply that something went wrong, but the way the resulting problems and their consequences have been handled. I would expect a company specialising in windscreens and vehicle safety systems to demonstrate better workmanship, clearer communication and greater accountability.
13. oktober 2026
Besvarelse fra National Windscreens - Exeter
We are deeply sorry to learn about the significant disruption, communication breakdowns, and safety concerns you experienced following your recent glass replacement. It is deeply concerning to hear about the damaged wiring, improper camera placement, and the inconvenience caused by the hire vehicle and appointment handling. We take full accountability for these shortcomings, as this falls well short of the high standards of workmanship and care we aim to deliver. Your feedback is being taken very seriously, and we are thoroughly reviewing the handling of your case to ensure these serious issues are addressed and prevented in the future.
Explained the process in full when I…
Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
7. oktober 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear that our team clearly explained the process when you dropped off your vehicle! It's wonderful to know that you received courteous service when you collected your car at the end of the day. Thank you for taking the time to share your feedback.
A job well done in good time.
9. oktober 2026
Besvarelse fra National Windscreens - Exeter
We are so pleased to hear that our team completed the work efficiently and delivered great results. We truly appreciate your wonderful feedback and support!
Recommended
The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.
The were also polite and engaging.
19. september 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear that our technician clearly explained everything and kept you updated on the job's progress! It's wonderful that they were polite and engaging, and even recommended a good cafe.
Besvarelse fra National Windscreens - Exeter
We're delighted to hear about your positive experience with our windscreen service. We truly appreciate your kind words!
Absolute RIP OFF MERCHANTS!!!
Absolute RIP OFF MERCHANTS!!!
I had a side window smashed on my peugot boxer. I thought autoglass werr bad with their quote of £850, adjusted to £665 with their own special discount code(what a joke) BUT NATIONAL WINDSCREENS QUOTED ME A WHOPPING £1523.58!! OUTRAGEOUS. The job actually cost me £322 using a local fitter. DO NOT.USE NATIONAL WINDSCREENS EXETER UNLESS YOU WANT TO PAY 5 TIMES THE PRICE. DISGUSTING!!!!!!
Following your response I can tell you what went wrong, your so greedy and try to rip people off. No doubt there are some vulnerable people out there who will pay you the exfortionate price. You were the first company I contacted and the last company to reply with the most expensive quote by far. I will be going to the paper with this also because it needs highlighting so people can see what your company does and deliberately keeping me waiting so you think im desperate and will pay your rediculous amount. Do you do tarmacing as well???? Would not suprise me if you did!
23. september 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Exeter
We are truly sorry to hear about your experience and the significant discrepancy in pricing you encountered. We understand your frustration with the quotes provided, especially when compared to the cost of using a local fitter. We are reviewing this matter to understand what went wrong.
Excellent all round service
Excellent comms, good customer service and good workmanship,
16. september 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear that you experienced excellent communication, good customer service, and good workmanship. Thank you for your wonderful feedback!
The staff at Exeter were brilliant
The staff at Exeter were brilliant, very helpful and professional
22. juli 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear that our team at Exeter was brilliant, very helpful, and professional. Thank you for your wonderful feedback!
Besvarelse fra National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Besvarelse fra National Windscreens - Exeter
We are so pleased to hear that you found our team to be friendly and helpful. Thank you for your wonderful feedback!
Good communications before the…
Good communications before the appointment. Good communication upon arrival and acceptance of car.
Good communication when car was ready to be collected and on hand back
Report of work done with photos received afterwards
26. august 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear about your positive experience with our communication throughout the process, from booking to collection. It's great that you also received the report with photos afterwards.
Already done this
Already done this. Excellent all round. Polite staff. Good waiting room. Quick. Seems good.
18. august 2026
Besvarelse fra National Windscreens - Exeter
We're so happy to hear you had such a positive experience with us! We appreciate your kind words about our staff and facilities.
Helpful staff on a very hot day
19. august 2026
Besvarelse fra National Windscreens - Exeter
We are so pleased to hear that our staff were helpful, especially on such a hot day. We truly appreciate your positive feedback!
The staff were friendly
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours. Really happy with the service. Thank you in particular Jay 😊Thank you so much for making the whole experience a really good experience.
Thanks Alex
14. august 2026
Besvarelse fra National Windscreens - Exeter
We're happy to hear that our staff were friendly, informative, and helpful, providing excellent service. It's wonderful to know you had a great experience with your windscreen replacement.
Besvarelse fra National Windscreens - Exeter
We're so pleased to hear that you found our technician to be very helpful and friendly. Thank you for your wonderful feedback!
Excellent customer service
On the morning of our windscreen replacement we was met by Jaye . She was very helpful kind and professional. Excellent customer service given by her. She kept us informed when windscreen had been replaced. Excellent service was provided.
31. juli 2026
Besvarelse fra National Windscreens - Exeter
We're delighted to hear about your positive experience with us. It's wonderful that our team member was helpful, kind, and professional, and kept you informed throughout the process. We're pleased that excellent service was provided.
Besvarelse fra National Windscreens - Exeter
We're so pleased you experienced great service and found our team friendly. We're also glad everything was sorted out quickly. Thank you for your wonderful feedback!
Easy to book and helpful updates
Easy to book and I was kept well informed during the process. Staff were very friendly.
24. juni 2026
Besvarelse fra National Windscreens - Exeter
We're so pleased you found booking easy and that you were kept well informed throughout the process. It's great to hear our staff were very friendly! Thank you for your wonderful feedback.
Besvarelse fra National Windscreens - Exeter
We are so pleased to hear that you experienced excellent and very efficient customer service! Thank you for your positive feedback.
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