Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Full process was easy from start to finish and the staff were great to deal with. Would definitely recommend to anyone looking for a repair.
Virksomheden har svaret
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Se mere
Virksomheden har svaret
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Edinburgh
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Storbritannien
- 0131-610-0341
4,8
Fremragende
647 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra National Windscreens - Edinburgh
We appreciate you sharing that our service was amazing, friendly, and efficient! We are so happy you were pleased with us.
Excellent comms re arrival time on the…
Excellent comms re arrival time on the day before and update in the day. Friendly and good explanation post fitting instructions
30. januar 2026
Besvarelse fra National Windscreens - Edinburgh
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication regarding the arrival time and the fitting instructions.
Fast friendly and efficient.
Fast, efficient and decent friendly staff who kept me updated on how long the job would take. Got stuck in massive traffic jams and phoned ahead to advise I would be delayed. They still managed to fit the job in with no fuss and it was completed quickly. First class experience with great staff at the Edinburgh branch.
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Edinburgh
We appreciate you taking the time to share your experience. We're happy to hear our Edinburgh branch provided a first-class experience with fast, efficient service. We're glad our staff kept you updated and accommodated your delay. Thank you!
Besvarelse fra National Windscreens - Edinburgh
We appreciate you sharing! We are so happy you were pleased with our fast and efficient service and that you found our work excellent.
Besvarelse fra National Windscreens - Edinburgh
We are so happy we could provide such prompt service! Thank you for your feedback; it means a lot to us.
Besvarelse fra National Windscreens - Edinburgh
We appreciate your positive feedback! We are so glad to hear you found our service fantastic, professional, and friendly from start to finish.
Besvarelse fra National Windscreens - Edinburgh
We are happy to hear that you received brilliant service! We appreciate you taking the time to leave us such positive feedback.
Easy to deal with and excellent results
Dealing with National Windscreens (to arrange repair of chips in the windscreen ahead of an MOT) was straightforward and pretty inexpensive (thanks to my car insurance). Actually dealing with the technician on the day for the repair was entirely hassle free, with a great result.
16. januar 2026
Besvarelse fra National Windscreens - Edinburgh
We're happy to hear that arranging your windscreen chip repair was straightforward and inexpensive. It's great to know you experienced a hassle-free repair with a great result. Thank you for your positive feedback!
Staff were friendly and welcoming
Staff were friendly and welcoming , their service was prompt and efficient. Would certainly recommend to friends and family.
15. januar 2026
Besvarelse fra National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and welcoming, and that our service was prompt and efficient. Thank you for recommending us!
Great service
Great service, they ensured I was comfortable while I waited and everyone was friendly.
Also when there was an additional problem with my bonnet they helped to fix it and walked me through the problem and solution, very helpful.
The person who done my windscreen was grant and he did a great job!
9. januar 2026
Besvarelse fra National Windscreens - Edinburgh
We appreciate your positive feedback. We're happy to hear that you were comfortable while waiting and that everyone was friendly. It's great to know that we could help with the additional bonnet issue and explain the solution clearly. Thank you!
Besvarelse fra National Windscreens - Edinburgh
We appreciate you sharing that the service was extremely professional with great workers! We are so happy you had a positive experience.
Besvarelse fra National Windscreens - Edinburgh
We're happy to hear that booking was easy, and our staff was friendly and helpful! Thank you for your positive feedback.
Besvarelse fra National Windscreens - Edinburgh
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The professionalism off The repairs…
The professionalism off The repairs that were carried out on my car
Thank you very much for the engineers who completed the repairs their experienced people thank you once again
1. januar 2026
Besvarelse fra National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear you were pleased with the professionalism of the repairs carried out on your car and the experienced engineers who completed them. Thank you!
Besvarelse fra National Windscreens - Edinburgh
We're happy to hear that everything went smoothly and according to your expectations. Thank you for your positive feedback; we appreciate it!
Very easy and quick to to book
Very easy and quick to to book .
Arrived on time and fixed my windscreen within no time . Very efficient.
13. december 2025
Besvarelse fra National Windscreens - Edinburgh
We're happy to hear that booking was easy and quick for you. It's great to know our service was efficient and timely in resolving your windscreen issue. Thank you!
Besvarelse fra National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience! We're so glad to hear that our staff were friendly, helpful, and competent.
Besvarelse fra National Windscreens - Edinburgh
We appreciate you sharing! We are so happy to hear that you were very pleased with our great job and service.
I would recommend this company to anyone
I would recommend this company to anyone that’s thinking about using their services. Scott was so helpful and made me feel assured that my back windscreen was going to be fixed and no issues since. Some junkie threw a bottle of echo falls at the back but I decided to go through insurance and national windscreens were approved and I wouldn’t go anywhere else too guys there 👌🏾
8. december 2025
Besvarelse fra National Windscreens - Edinburgh
We appreciate you recommending our services! We're happy to hear that you felt assured with the service you received. We are grateful for your feedback and are glad the back windscreen was fixed to your satisfaction.
Communication was excellent
Communication was excellent, Technician was a real example of good practise, he really knew his job and left giving me advice and confidence on how to look after my windscreen, It is a fact that any organisation is only as good as its staff, your technicians attention and your overall service is well deserving of my five star award. Well done and thank you.
12. december 2025
Besvarelse fra National Windscreens - Edinburgh
We appreciate you taking the time to share your positive experience. It's great to hear that you were pleased with the clear communication and the technician's expertise. We're glad the advice provided gave you confidence in caring for your windscreen. Thank you for the five-star rating!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.