From the initial phone call, the service received was first class. A new windscreen was fitted, both technicians were polite and informative. I had an issue after they left but further communicati... Se mere
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Se, hvad kunderne siger
Quick, simple on-line system to book an appointment. James the technician was superb. He kept me informed about arrival time, double checked the property location and arrived on time. Gave good, strai... Se mere
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Big stone chip and an expanding crack! Easy to book online. NW deal with the insurance company and only charge the windscreen excess. Technician Steve turned up on a foul day weatherwise. Punctual, p... Se mere
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Awful customer service, woman on phone was retiring and obviously not bothered,very rude. She "Forgot" to book my appointment,was rude again on second phone call,she got car make and model wrong af... Se mere
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Virksomhedsoplysninger
Om National Windscreens - Diss
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 2D, Gilray Road, IP22 4EU, Diss, Norfolk, Storbritannien
- 01379-210-019
4,7
Fremragende
123 anmeldelser
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Customer felt valued
National Windscreens was not my Insurance Underwriters first supplier, but the branch used was in a sensible distance from my home and could offer acceptable dates.
Contact from the company was very adequate and I felt acknowledged as a customer. I was a little surprised at the small size of the branch premises but the service I wanted was very well delivered within the agreed timeframe.
18. september 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that our location and scheduling worked for you. We appreciate your comments on our communication and service delivery. Thank you for acknowledging the size of our branch and for your positive feedback.
Unhappy
First appointment cancelled due to staff shortages. 2nd appointment ok, my Motorhome windscreen replaced. 4 days later driving on the motorway and a large trim came off that cover the screen edges. Now broken and gaffer taped on. Waiting for a call back for you to come and fix it.
I see your reply, I’ve waited today for a call back that’s not happened either - need sorted before we have to drive 6 hours home like it this weekend…
10. september 2025
Besvarelse fra National Windscreens - Diss
We're sorry about the cancellation and the trim issue after your windscreen replacement. We know this is frustrating. We are looking into this, and we'll be in touch soon to resolve it. Thank you.
The two guys who did my windscreen were…
The two guys who did my windscreen were great. Very friendly and did an excellent job. Car was left cleaner inside then when they started.
8. september 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that the windscreen replacement went so well. It's great to know the technicians were friendly and did such a thorough job. Thank you for your positive feedback!
They were on time and very kindd
They were on time. very helpful and do a great job
1. september 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that our team was punctual, helpful, and performed well. Thank you for your positive feedback; we appreciate it!
Besvarelse fra National Windscreens - Diss
We appreciate you taking the time to share your feedback! We are so happy to hear that you received great and professional service in a timely manner.
Great service
8. august 2025
Besvarelse fra National Windscreens - Diss
Thank you for your positive feedback!
Booking was easy but my main problem…
Booking was easy but my main problem was that I was not given a fixed time but a 7 1/2 hour window, which ment I had to cancel several lessons. On the day James messaged his eta, arrived on time and did a good job
12. august 2025
Besvarelse fra National Windscreens - Diss
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Amazing service
Amazing service, our windscreen was repaired & you can hardly see where the stone chip was.
8. august 2025
Besvarelse fra National Windscreens - Diss
We're delighted to hear you received amazing service! It's great that our repair to your windscreen was so effective. Thank you for your positive feedback!
Very quick very efficient,no mess a…
Very quick very efficient,no mess a very nice guy ,a good frontman 👍
19. juli 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that you found our service quick and efficient, and that you appreciated the experience. Thank you for your positive feedback!
Good communications
Good communications, very personable, polite, and knowledgeable installer.
Very Happy with the service.
14. juli 2025
Besvarelse fra National Windscreens - Diss
We appreciate your positive feedback! We're happy to hear about the good communications and that the installer was personable, polite, and knowledgeable.
Besvarelse fra National Windscreens - Diss
We appreciate your positive feedback and are happy you found our service quick, professional, and polite.
Great job, solid service
The to fitters that arrived were prompt, courteous and did the job diligently. It’s a heated screen with a number of auto features on the car. Everything was refitted and finished cleanly.
13. juni 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that the fitters were prompt and courteous and completed the job diligently. We're glad they refitted everything cleanly, especially with the car's auto features. Thank you for your positive feedback.
Besvarelse fra National Windscreens - Diss
We appreciate you sharing your experience with us! We are so glad that our service was easy to sort and great!
The work was efficiently carry out by…
The work was efficiently carry out by very pleasant person.
6. juni 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that the work was carried out efficiently by a pleasant person. Thank you for sharing your positive experience with us!
Will use again Good service
Good service. Nice and work done quickly and to a high standard
11. juni 2025
Besvarelse fra National Windscreens - Diss
We appreciate your positive feedback! We're happy to hear you were pleased with our good service and quick work completed to a high standard.
Quick and professional.
I was kept informed regarding arrival. The job was carried out quickly and without fuss. The technician was personable and conducted himself in a very professional manner.
30. maj 2025
Besvarelse fra National Windscreens - Diss
We're happy to hear that you were promptly informed and that the work was completed efficiently. We appreciate your positive feedback regarding the technician's professionalism and demeanor. Thank you!
Efficient polite helpful did a good job
13. maj 2025
Besvarelse fra National Windscreens - Diss
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service efficient, polite, and helpful.
After two difficult phone calls with…
After two difficult phone calls with the extremely awkward call centre to book my screen repair I was finished with the company.
However a day later Vicky from customer service rang and instantly sorted all the problems the call centre had created. She immediately sorted out a technician to visit the next morning.
Steve turned up early and repaired the screen superbly whilst having a laugh and a chat.
Vicky and Steve were as brilliant as the call centre was bad and those two alone would make me recommend the company.
Pity about the call centre part.
Thanks Vicky and Steve.
30. april 2025
Besvarelse fra National Windscreens - Diss
Thank you for sharing your experience. We appreciate your kind words about Vicky and Steve. It's wonderful to hear how they went above and beyond to resolve the issues you encountered with the call center. We strive to provide excellent customer service, and we're glad that Vicky and Steve were able to turn your experience around. We will take your feedback about the call center into consideration as we work to continuously improve our services.
Steve
Steve, the technnician who fitted my replacement windscreen was extremely professional and thorough; a credit to your company.
1. april 2025
Besvarelse fra National Windscreens - Diss
We're delighted to hear about your positive experience with Steve. His professionalism and thoroughness are a testament to our commitment to providing excellent service. We're thrilled that you were satisfied with the replacement windscreen.
Excellent Service From Steve
Steve came and really went above and beyond with installing my new windscreen. Being a classic car, Steve was specifically sent being well experienced in the field. The attention to detail Steve put in was incredible, taking real pride in his work and being a true friendly and honest guy, great for a chat too.
I was left with a windscreen fitted better to the one that was already in there and an assurance that if any problems arise, they will be managed. I genuinely believe that if anything does go wrong in the coming weeks, which I doubt, Steve will be back to make things right.
4. april 2025
Besvarelse fra National Windscreens - Diss
We are delighted to hear about your positive experience with Steve. It's wonderful to know that he went above and beyond to ensure a quality installation for your classic car. His expertise, attention to detail, and friendly demeanor are truly appreciated.
We understand the importance of having a reliable and trustworthy technician, especially when working on a cherished classic car. It's reassuring to know that you feel confident in Steve's work and his commitment to providing excellent service. We're proud to have technicians like Steve on our team who embody our values of quality and customer satisfaction.
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