The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... Se mere
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Se, hvad kunderne siger
These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... Se mere
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Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... Se mere
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Very easy online booking process Various locations to choose from Staff friendly and helpful Quick & efficient
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Dartford
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, Storbritannien
- 01322-800-219
4,6
Fremragende
605 anmeldelser
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Besvarelse fra National Windscreens - Dartford
We appreciate you sharing that our staff and service were good! We are so happy you had a positive experience with us.
Professional and welcoming
The Dartford National Windscreens is in a huge industrial estate. If waiting for your new screen to be fitted, you may be there for 3/4 hours. There are lakes nearby with anglers, path and park in which to spend some of the time in good weather. There is an excellent cafe, Questor Cafe, across the way from Nat Wind. But, with modern screens, it can be a long wait. The Nat Wind site was tidy and the staff were welcoming, friendly and informative. Parking appears to be tight, but staff will sort you out. Unfortunately, the calibration of our windscreen could not be completed on one visit and we had to return. However we could safely use the car (and could not detect any lack of tech sensing). When we returned, we were greeted and work resumed immediately - taking maybe 40 minutes. I hope not to have to replace another windscreen - but if I do, I hope it is dealt with by a team as good as those at Dartford.
21. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate you taking the time to share your experience. We're glad to hear that you found our team welcoming, friendly, and informative. We acknowledge the wait times and the need for a return visit for calibration. We're happy the team provided a good experience.
The whole process has been very easy…
The whole process has been very easy for me and very satisfied with the finishes .
17. marts 2026
Besvarelse fra National Windscreens - Dartford
We're happy to learn that the process was easy for you, and you are satisfied with the finishes. Thank you for sharing your positive experience!
Service was good and speedy once my…
Service was good and speedy once my insurer finally got their act together so well done there however: 1) on day of repair couldn’t access the tracking system so had to phone. Was given good information by adviser but she advised th system was a “bit finicky”. I tried all combinations of name and postcode. Not good enough really - just sort it out.
2) some glass left on rear seats and quite a bit in the boot.
21. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your feedback. We're glad the service was good and speedy after the insurance issues. We'll investigate the tracking system issue and address the glass left in your vehicle to improve our service. Thanks for bringing this to our attention.
Great service
National Windscreens offered a great service.
Quality job done within a short period of time.
15. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your positive feedback! We're so happy to learn that you received great service and that the job was completed quickly with quality results.
Did what they said
Did what they said, very good job. Awesome staff.
Excepting nobody answering phones.
17. marts 2026
Besvarelse fra National Windscreens - Dartford
We're glad you had a good experience with our services and staff. We apologize for the phone issue and will look into it. Thanks for your feedback.
Besvarelse fra National Windscreens - Dartford
We appreciate you sharing that the engineers were very good and on time! We are so happy you were pleased with our service.
Top Notch Professionalism.
I was very impressed with the windscreen replacement. Replacement was done much faster than planned when the car was dropped.
All the staff were very polite.
Finally, top notch professionalism exhibited.
14. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your positive feedback. We're happy to hear that you were impressed with the fast windscreen replacement and the politeness of our staff. We're glad you experienced top-notch professionalism.
They broke two plastic parts of my car…
They broke two plastic parts of my car and haven't received any repair yet. They said to call back when part arrives but no progress yet.
13. marts 2026
Besvarelse fra National Windscreens - Dartford
We regret to hear about the damage and the delay in getting the replacement parts. We'll look into this immediately and provide updates as soon as possible.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Besvarelse fra National Windscreens - Dartford
We appreciate you sharing that our team was friendly and did excellent work! We are so happy you were pleased with our team.
Quick servis
Changing the appointment time wasn't ideal, but the service provided on the day of the appointment was good.
5. marts 2026
Besvarelse fra National Windscreens - Dartford
We regret that we had to change your appointment time. We're glad the service on the day met your expectations, and we appreciate your feedback.
Great service.
Reece did a great job. Kept me up to date with arrival time, and on arrival provided a flawless service. Great job.
10. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your positive feedback! We're so happy to learn that you were kept up to date with the arrival time and that you received a flawless service.
Windscreen Replacement
Great communication from Reece, letting me know when he was arriving at my house. He was very professional, friendly and done a great job of replacing my windscreen. Would definitely recommend.
5. marts 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your positive feedback. We're happy to hear that you experienced great communication regarding the arrival time and that you were pleased with the professional and friendly service. We're glad the windscreen replacement was done well.
A good experience
Easy to book an appointment.
The technician was professional, friendly and helpful. The waiting time acceptable.
3. marts 2026
Besvarelse fra National Windscreens - Dartford
We're happy to hear that booking your appointment was easy and that you found the technician professional, friendly, and helpful. We appreciate your feedback!
I was surprised at how quickly my rear…
I was surprised at how quickly my rear windscreen was installed, and I appreciated how efficient and nice the repairman was.
17. februar 2026
Besvarelse fra National Windscreens - Dartford
We appreciate your positive feedback. We're happy to learn that your rear windscreen was installed quickly and that our repairman was efficient and nice.
Besvarelse fra National Windscreens - Dartford
We appreciate you sharing that our service was prompt, efficient, and close to home! We are so happy you were pleased with us.
Besvarelse fra National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Booked a morning appointment txt says…
Booked a morning appointment txt says anytime today, track your technician hasn’t worked since 9am. Live chat “we are here 24hrs”. Just a bot with about 5 options and it just repeats sometime today before 16:30.
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra National Windscreens - Dartford
We regret that your appointment and tracking experience did not meet expectations. We appreciate your feedback and will review our communication and technician tracking process.
Excellent job on my mazda 6
Excellent job on my mazda 6. Very quick and professional from the Dartford branch.
15. februar 2026
Besvarelse fra National Windscreens - Dartford
We're happy to hear that you had a quick and professional experience with your Mazda 6 at our Dartford branch. Thank you for your positive feedback!
Fabulous job and not bad wait time
Fabulous! Did it while I waited, so made sure it wasn’t 4 hours, the time they initially said. Only took 1.5hrs! Amazing job. Thank you guys
10. februar 2026
Besvarelse fra National Windscreens - Dartford
We're happy to hear that you had a fabulous experience! We're glad we completed the job faster than expected, and we appreciate your positive feedback. Thank you!
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