Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Se mere
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Se, hvad kunderne siger
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Se mere
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The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Se mere
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I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om National Windscreens - Burnley
Skrevet af virksomheden
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Kontaktoplysninger
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Storbritannien
- 01282-270-166
4,8
Fremragende
382 anmeldelser
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Besvarelse fra National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
From the first contact about the broken…
From the first contact about the broken window to the fitting and repair. A overall excellent service. The fitter was exellent too in the way he did the job.
6. december 2025
Besvarelse fra National Windscreens - Burnley
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent service from the initial contact to the completion of the repair.
Fantastic Service
I received excellent service from National Windscreens. The job was completed to the highest standard and in a timely manner. The windscreen installer was brilliant—friendly, kind, and completely professional.
24. november 2025
Besvarelse fra National Windscreens - Burnley
We appreciate your positive feedback. We're happy to hear that you received excellent service and that the work was completed to a high standard and promptly. It's great to know the installer was friendly, kind, and professional.
Done well and really lovely bloke.
22. november 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that you had a positive experience. Thank you for your kind words; we appreciate your feedback!
Besvarelse fra National Windscreens - Burnley
Thank you for your positive feedback!
Besvarelse fra National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to hear that you found our service swift and excellent and our staff helpful and friendly.
Besvarelse fra National Windscreens - Burnley
We appreciate your kind words! We are happy to hear that you had a positive and professional experience with our team.
Kept informed about availability of the…
Kept informed about availability of the glass, and the speed it was done.
24. oktober 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that you were informed about the glass availability and the speed of the service. Thank you for your positive feedback!
Besvarelse fra National Windscreens - Burnley
We appreciate you taking the time to share your positive experience with us. We're happy to hear that our team provided quick and professional communication!
Sadly first experience wasn't great…
Sadly first experience wasn't great with issues at the Preston Depot, but everything got resolved extremely well and quickly exactly how you would want at the Burnley depot, very helpful and checked in once everything was completed to satisfactory standards 🙂
4. oktober 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that the issues at the first location were resolved efficiently. We appreciate your positive feedback regarding the helpfulness and follow-up at the other depot. Thank you for sharing your experience.
Besvarelse fra National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our prompt, efficient, and friendly service.
Easy and fast
Nice wash process to book in and replacement was fast and efficient
29. september 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that the booking process was easy and the replacement was handled quickly and efficiently for you. Thank you for your feedback!
Was asked all questions about car
Was asked all questions about car . Was told Friday 19-09-25 technican will come to my house. Friday morning was told no I have to take car to Burnley. Cost me £25 in return taxi costs. Very bad experience.
22. september 2025
Besvarelse fra National Windscreens - Burnley
We appreciate you bringing this to our attention. We regret the inconvenience and expense caused by the change in service location. We'll review what happened to prevent this in the future.
Brilliant company to deal with .
Was kept well informed of the time of arrival by john , Alex carried out the repair and was very professional and polite. Top job .
17. september 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that you were well-informed about the arrival time and that the repair was carried out professionally. We appreciate your positive feedback and are glad you were satisfied with the work.
Got to the garage and the replacement…
Got to the garage and the replacement windscreen was damaged. The guy at Burnley apologised and when the new replacement came he worked as quick as possible. Very much appreciated.
10. september 2025
Besvarelse fra National Windscreens - Burnley
We appreciate you taking the time to share your experience. We're glad the team member at Burnley was able to resolve the issue quickly once the new windscreen arrived. Thank you for your patience and positive feedback!
Besvarelse fra National Windscreens - Burnley
We appreciate you sharing! We are so happy you were pleased with our quick and friendly service. Thank you!
Fitted new windscreen
Fitted new windscreen, went through insurance the lad explained the process well along the way, it's a good thing when you are a worrier! Thanks again
20. august 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that the process was well explained and reassuring. We appreciate your feedback and are glad you had a good experience. Thanks again!
Great service and a good job done
Welcoming, helpful and completed the job within the time they said they would. Also gave clear and concise directions for pick ups. Would definitely use again.
27. august 2025
Besvarelse fra National Windscreens - Burnley
We appreciate your positive feedback! We're happy to hear that you found our team welcoming and helpful, and that the job was completed on time. We're also glad our pick-up directions were clear.
Great service for an iffy chip repair .
Great service for an iffy chip repair .
The guy went above & beyond
26. august 2025
Besvarelse fra National Windscreens - Burnley
We're happy to hear that you received great service, and we appreciate that the technician went above and beyond to perform the chip repair.
Great service and very friendly
Great service and very friendly. Quick but neat job. Thanks!
21. august 2025
Besvarelse fra National Windscreens - Burnley
We appreciate you sharing your feedback! We are so happy to hear you received great, friendly service and a quick, neat job.
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