received wrong product
received wrong product, correcting my review, they did refund my money.
2. oktober 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,7
Middel
20 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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3,7
Pricing was competitive
Pricing was competitive, then there was a discount and that put them at the best price I found on Pool Frog products. They also shipped quickly, for free and kept me updated on order/shipment/tracking. Absolutely great service!
22. september 2026
sent wrong size from what I ordered
sent wrong size from what I ordered, then want me to pay for sending back for return, after taking many attempts to resolve. poor order and loading staff, slow customer service.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Nationalpoolsupply
Hi John, we're sorry you received the wrong size and that sorting it out took several attempts. That isn't the experience we want for our customers. If an item we sent doesn't match what you ordered, the return shipping should be on us, not you. Please contact us at support@nationalpoolsupply.com or +1 978-222-0628 with your order number and we'll make it right.
National Pool Supply Customer Care
very great choices and my product i…
very great choices and my product i ordered came really fast and in great condition thank you
21. september 2026
I ordered the oblong escutcheons and it…
I ordered the oblong escutcheons and it took a lot longer to get them than the time it was reported to arrive. Then the inside diameter was too small. Smaller than the specs on the site. Now I’m trying to return them and get no response from this company. I emailed them a week ago, no response. I’ve called 2X since and left msgs. No response. I don’t recommend anyone to order anything from this company. Customer service is lacking and product is inferior.
11. september 2026
Besvarelse fra Nationalpoolsupply
Hi Marcia, thank you for your feedback, and we're sorry for the slow delivery, the sizing issue with your escutcheons, and the delay in hearing back from us. We followed up directly and issued a full refund, which we're glad you've confirmed you received. If we can help you find the right part for your tubing, please contact us at support@nationalpoolsupply.com or +1 978-222-0628.
National Pool Supply Customer Care
I ordered parts for an installation I…
I ordered parts for an installation I was working on. The order was delayed by a week, USPS. Should use UPS no messing around. your order went to New Hampshire, Massachusetts then to Maine. I got the parts someplace else and have attempted several times to get a ra number to do a return. Have sent two emails no response. Left a message via telephone no response today.
2. september 2026
Besvarelse fra Nationalpoolsupply
Hi James, we're sorry your order arrived later than expected and that you had trouble reaching us about a return. That isn't the experience we want for our customers. We reached out directly and issued a full refund for your order to your original payment method. If you have any questions or haven't seen the refund, please contact us at support@nationalpoolsupply.com or +1 978-222-0628 and we'll take care of it.
National Pool Supply Customer Care
Having the part first off and then…
Having the part first off and then ease of ordering
24. august 2026
Highly recommend
Excellent customer service. Noah did helped me resolve an issue. Very professional. If you are reading this review look no further you are in the right place.
25. august 2026
Ease of ordering and timely delivery
24. august 2026
Got my product fast and was easy to use
25. august 2026
Product was as good as advertised!
14. august 2026
I keep getting the wrong thing
I keep getting the wrong thing. Please send me a return label so I can send all these back for a refund and you can send me the right part. I need a eyeball return valve two of them.
Thank you
10. august 2026
Besvarelse fra Nationalpoolsupply
Hi Thomas, we're very sorry you received the wrong parts. That's frustrating, and it isn't the experience we want for our customers. Please contact us at support@nationalpoolsupply.com or +1 978-222-0628 with order #1197 and we'll send a prepaid return label for the incorrect items and make sure you get the two eyeball return valves you need.
National Pool Supply Customer Care
Besvarelse fra Nationalpoolsupply
Hi Dennis, we're sorry your package didn't arrive. Please contact us at support@nationalpoolsupply.com or +1 978-222-0628 with order #1075 so we can check the tracking with the carrier and send a replacement or a full refund, whichever you prefer.
National Pool Supply Customer Care
Only thing I would suggest would be to…
Only thing I would suggest would be to include measurements.
Outstanding service!
13. juli 2026
Ease with order
13. juli 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.