Napthens Solicitors Anmeldelser 

Took Napthens Southport 7 months to complete the purchase of our house.
Initially months passed by without any progress, despite my chasing. Claims they had been emailing and phoning the sellers solicitors everyday to no avail.
I figured I'd call the sellers solicitor myself, it took one phone call from me to realise they had closed down.
This meant we missed our first completion deadline.
Got a 2 month extension from the lender, only to miss this one also.
Napthens informed us everything was ready to complete. Except, one day before completion it turns out the ID on vendors side hadn't been completed. Granted this wasn't down to Napthens to sort, but we clearly weren't ready to complete.
Fortunately though, another extension had already been arranged - prior to me receiving the news about the ID ???
No urgency, No accountability, No apology. Just excuses trying to diminish their responsibility.
I genuinely feel I've spent £000's for paper gathering admin work, instead of a proactive solicitor working with my best interests at heart..

Go with a smaller independent solicitor, I'm sure you'll get a more personal experience who listen and more importantly act.

We used Napthens as our solicitors whilst buying our first house. They kept us informed throughout the whole process and the app feature where we could track our stages was really helpful. Zainab was our assigned solicitor who was fantastic, helped with every query, and made it an enjoyable process.

Couldn't recommend them enough. Thanks to all at Napthens!

I previously sold my home with the help of Zenub Hussein and was so impressed by her efficiency and excellent communication that I approached her directly to do the conveyancing of my new house purchase. This has progressed smoothly and swiftly to my complete satisfaction.

Mrs Allcock and her Colleagues have provided an excellent standard of assistance in our house. A very efficient service with helpful, interested, professional staff who actively listen. Many thanks, a great team.

My partner and I bought our first house and had Zenub as our solicitor. She was always super helpful and professional throughout the process, always explained the steps to us and gave the best advices. We had a few problems close to completion and, if wasn’t for her, the sale would have fallen through. We were super happy and forever thankful!!

Excellent service as usual, used Napthens solicitors twice now and found them to be extremely efficient, communication is excellent. Fast and friendly service. Will definitely use them again and would recommend them.

Really good service from start to finish, Zenub who kept us informed throughout the whole buying procedure was very efficient and friendly as were all the staff we had contact with at Napthens. Highly recommended service,

I recently reached out to Napthens solicitors to assist with the purchase of a property. From the conveyance quotes I was provided, the only job they had carried out was my ID checks. Then, I asked the conveyor not to carry out any further works because of a problem with the valuation of the property. After I changed my mind about purchasing the property I was sent a bill of £204 for searches (with water, drainage, flood risk and local authority listed on the bill) which I had clearly asked the conveyor not to carry out. When I queried it, she changed her mind and told me the bill was not for the searches but for the time spent corresponding with me and the estate agents. I called several times for clarifications but my calls was directed to the answering machine.

No one told me I will be charged on an hourly basis especially when I had not yet signed a contract.

I appreciate we have had 3 calls but paying almost 20 % of my quote when only ID checks have been carried out is an absolute rip off.

The most annoying part is how fast they switched from being nice to ignoring my calls.

An important lesson I have learnt from this experience is to be wary of solicitors recommended by estates agents. This is a story for another day

Napthens have been our solicitors of choice for 20 years. Our one stop shop for all things legal. We have repeatedly received excellent advice and service, including today when we completed on a property sale. Dawn Culshaw and Alice Cowell were excellent, communication and efficiency at its best making the whole process stress free with a remarkably fast exchange and completion. We strongly recommend them.

Tracey Rostern was excellent when I moved home recently. I would use Napthens again and will recommend them to friends and family.

My partner and I used Napthens as our conveyancing solicitors, our assigned conveyancing executive Ellie Green has been nothing but amazing from start to finish. As first time buyers we heard so much about people having hard times chasing solicitors and we were dreading it however Ellie was on the ball and always kept us up to date with where the purchase process was up to. I couldn't recommend Ellie highly enough.

Helpful and communicative. Always ready to offer advice, given clearly and promptly. Approachable.

Zainab managed the purchase of my first property and was nothing short of amazing. I was pressured to move out of my rental property by 14 December and she did everything in her power for completion on this date. I could always get through to Zainab when needed and she always set my expectations and kept me updated throughout. After a previous property falling through this year and another I had to pull out of due to family health issues, I was overdue in putting roots down in my first home and Zainab helped me achieve this, thank you!

I must start by saying how professional Napthens Solicitors are.

My case was long and challenging.

I first met Helen Lucking (Head of Family Law) in January 2020. A very knowledgeable and experienced solicitor, most understanding of my situation. She gave me the confidence boost I needed, as we embarked on Divorce proceedings. However, Covid’19 played a huge part in delaying the process. And in mid 2021, unfortunately my husband passed away before the divorce was completed.

I then found myself in semi limbo, until Helen suggested I seek advice from Nicola Turner, Senior Associate in Napthens Litigation team. Also Emma Andersen her colleague, who I first met during my divorce.

I can’t speak highly enough of their tact and skill in handling my Litigation case. Nicola is decisive yet encouraging and we moved forward to successfully secure and achieve a positive outcome.

After almost 3 years I feel I have closure.

So a huge thank-you to Helen, Nicola and Emma for all their help, support and reassurance throughout.
Both departments work was faultless.

It’s important to have confidence in the people who represent you. With prompt reply’s to emails and phone calls, giving informed updates from start to finish.
Without hesitation I would recommend Napthens Solicitors.

Superb conveyancing customer service from Sally and Greg: always answered our questions clearly and concisely; always returned our calls / emails; always moved the process along at a brisk pace, including robust progress chasing of other parties. The app was informative, always up to date reflecting the latest state of play. All in all we had the best conveyancing experience, so we have nothing but praise to give and would recommend, great job, thank you - Doug & Tracy

During a recent sale and purchase of property, Amy Leslie, Lauren Barnes and team from the Kendal office were incredibly helpful. They answered our calls, replied to our emails in a timely manner, and chased the relevant parties when required. We would definitely use Napthens again and cannot recommend them enough. The app is also very useful during the process. Thanks, Chris

Outstanding service from Andy Vincent and Charlotte Shanks at the Southport office. Following multiple property sales for us over 7 months, they never put a foot wrong. It was far from plain sailing - yet they refused to be flustered or rushed. It's exactly what you need during the conveyancing process.

We've dealt with numerous conveyancing lawyers over the years. We've always been disappointed and thought all the industry was like that.

The communication and updating systems they have in place were outstanding. It's rare to get the chance to connect with a legal team in this manner. In fact, every Napthen's member of staff we came in contact with was great.

Highly recommended.

Blackburn Office
Rachael and Jessica helped me navigate a challenging sale of a leasehold property. I could always telephone for an update on progress or advice and I was kept in the loop at all stages. Thank you!

Napthens were amazing with our tricky conveyancing case, there was a tight deadline to achieve and I am quite the worrier, asking a million questions. Gareth Jones deal with my cases and I cannot recommend his services highly enough, he was calm, collected, direct and informative. Just what I needed during a stressful time like moving house. Thank you.

Another great experience using Natasha and Charlotte at the Napthens Southport branch. Natasha dealt with the sale of my house around two years ago, and when it was time to purchase my new house this year, I didn’t hesitate in requesting Natasha as my lawyer again. Both Natasha and Charlotte were very efficient and kept me informed at all times. Can’t recommend enough!