Napthens Solicitors Anmeldelser 

229
TrustScore 4 ud af 5

3,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

If I could give zero stars I would. Avoid at all costs!!! Absolutely useless service, the solicitor we were assigned was incompetent and made a major mistake and we had to request another one. They we... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

This was not the first time we have used Napthens to assisit in our house move. This time was to purchase a house and we used the Lytham office, looked after by Sally Calvert and Greg. Sally... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... Se mere

Virksomhedsoplysninger

  1. Sagfører

Skrevet af virksomheden

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

229 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 46 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,8

Alle anmeldelser

(229)

34 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Napthens managed the conveyancing of a…


Napthens managed the conveyancing of a property
we recently purchased.
They offered and delivered a very professional service that did not just live up to our expectations, they excelled and exceeded them.
Communication was excellent throughout. This was a process we were unfamiliar with but the way in which they managed it, gave us an in depth understanding of what was happening and so we had no surprises to shock or unnerve us and, if we had any questions, they were answered without undue delay.
The way in which they conducted business meant we were devoid of unnecessary stress, and so were reassured and had faith in all they did.

Napthens kept us up to date throughout, consulted with us, guided us, advised us and educated us by providing detailed explanations on each stage as we progressed through the process.

We highly recommend them for their professionalism, integrity, due diligence, advice and support. An excellent service which we will use again for property issues and any other legal matters.

19. januar 2025
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Besvarelse fra Napthens Solicitors

Thank you for the great feedback Louise. We are delighted to hear you would use Napthens again if the need arises.

Bedømt til 1 ud af 5 stjerner

Not recommended for Self build conveyancing

Me and my partner were recommended to use Napthens as our solicitors could not conduct self build conveyancing.
We wish we had looked at similar reviews before signing a contract with Napthens due to enduring months of stress and doing 90% of the leg work ourselves to be charged a hefty invoice.
Would not recommend this company again to anyone requiring self build conveyancing.

16. oktober 2024
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Besvarelse fra Napthens Solicitors

Hi Catherine, if you wish to raise your concerns please email complaints@napthens.co.uk, the team will be happy to help.

Bedømt til 5 ud af 5 stjerner

Napthan's provided excellent conveyancing service

Napthan's provided advice, guidance and kept me fully updated through what proved to be a very frustrating conveyancing experience. Without Naomi's frequent and timely updates together with her pragmatic approach I would have withdrawn my offer rather than seeing the purchase through.

13. december 2024
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Besvarelse fra Napthens Solicitors

We are glad to hear you saw the purchase through with Naomi's help. Thank you for leaving us a review.

Bedømt til 5 ud af 5 stjerner

Nadya and Demi pulled a blinder

We were part of a complicated 6 person chain and it was far from straight forwards. Nadya and Demi went way above and beyond what was in their remit and we are so grateful. A tenacious pair of absolute diamonds - They absolutely held the chain together when it had been on the brink of collapse - even other people in the chain we had contact with were seriously impressed with everything they did - Cannot than you ladies enough x

12. december 2024
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Besvarelse fra Napthens Solicitors

Thank you for the kind words, we are so glad everything worked out for you and the chain.

Bedømt til 5 ud af 5 stjerner

Emma and Aaron from Napthens have been…

Emma and Aaron from Napthens have been nothing but great! We have used them twice now when buying and selling our property and have found them so easy to deal with. Kept us up to date and really responsive even after the sale.

Would definitely recommend them in the future.

Thank you so much!

5. december 2024
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Besvarelse fra Napthens Solicitors

Thank you for the kind words, we appreciate the recommendation.

Bedømt til 1 ud af 5 stjerner

Data Protection Issues.

Napthens defended a client against a claim I had made in regards to an incorrect 'drive off notice' I had been issued at a local garage.

There were many issues. Not least, the junior solicitor assigned to my case sent me another client's highly sensitive legal documents. Astonishingly, despite my complaint being highly Data Protection orientated,, they passed it off as insignificant.

It was not insignificant to me.

The ICO is looking into this for me and I will update. In the meantime, I encourage you to exercise caution when using this company.

7. november 2024
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Bedømt til 5 ud af 5 stjerner

Sally and Greg provided a great service…

Sally and Greg provided a great service during the sale of my apartment. They kept plugging away through 3 solicitors on the buyers side and although it did take longer than expected, they finally pushed it over the line for me, thank you.

1. november 2024
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Besvarelse fra Napthens Solicitors

Its great to hear of your success with the sale, we are glad we could help.

Bedømt til 5 ud af 5 stjerner

Jessica Flanagan from the Blackburn Office …

Jessica Flanagan from the Blackburn office was exceptional in every aspect. She handled everything professionally, expediently, and with great honesty. Our recent property sale was managed seamlessly, and my wife and I had complete confidence that all matters were being addressed. We highly recommend her services and will undoubtedly use her again.

30. august 2024
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Bedømt til 1 ud af 5 stjerner

Poor service

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information, forgot to do id checks, add my name onto account which I only found out when I rang them as they didn’t have a file with my name on. forgot to update myself of any changes my ex made which I only found out when I queried some wording in an email, this then ended up costing double the original quote. Also agreed to hold moneys then decided they wouldn’t do this once I’d signed the forms.

31. juli 2024
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Besvarelse fra Napthens Solicitors

Hi, we are sorry you feel this way. Please reach out to complaints@napthens.co.uk and they will be happy to review this to see what they can do to help.

Bedømt til 5 ud af 5 stjerner

The service we received was excellent

The service we received was excellent, the wife and I were making our Wills. The Solicitor who looked after us was very professional. Everything was explained in detail,and all our questions answered appropriately and with care. We could not have wished for better service. 10/10.

13. august 2024
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Bedømt til 5 ud af 5 stjerner

recommended

Very happy with the service provided by Napthens Solicitors. They helped me and my husband update our Will's. Farida explained the process from start to finish and was extremely helpful. Farida is friendly, professional and polite and was able to provide us with what we needed. Thank you. We wouldn't hesitate to use your services again should we need to.

12. august 2024
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Bedømt til 5 ud af 5 stjerner

Ellie Green outstanding service

Ellie Green from the Preston office was exceptional in all matters. Everything was dealt with professionally, expediently and equally important with honesty.
Everything pertaining to our recent purchase of a property were handled trouble free, at all times my wife and I had utter confidence that whatever needed addressing were indeed being done so. We cannot recommend her high enough, and will without doubt use again, Thanks Ellie, Stew&Becks.

12. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing experience from Ellie

Ellie has been absolutely wonderful throughout the whole process of selling our property. She has kept us informed every step of the way and I will definitely be asking her to assist when we purchase our next home. Amazing service from start to finish.

18. juli 2024
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Besvarelse fra Napthens Solicitors

Thanks for the review Nicola, we are glad we could help!

Bedømt til 5 ud af 5 stjerner

Above and Beyond

Very pleased with the level of service provided from the Blackburn Office, ( Rural Team ) Swift communication and regular updates. I was especially appreciative of help and advice, outside of what is traditionally termed 'normal working hours.' Credit where credit is due. Thank you both.

11. juli 2024
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Besvarelse fra Napthens Solicitors

Thank you for leaving a review Jem, we appreciate your kind words about the team.

Bedømt til 5 ud af 5 stjerner

Helen was fantastic

Helen was fantastic. Very clear, professional and understanding. Executed admin brilliantly. Highly recommend for what was a stressful time in my life.

6. marts 2024
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Besvarelse fra Napthens Solicitors

Thank you for leaving a review, we are glad Helen could help you during this time.

Bedømt til 5 ud af 5 stjerner

Excellent service for Divorce, conveyancing and will.

I chose Napthens (Helen Lucking) to deal with my divorce because they have an office in Lytham so convenient and easy parking available. The service I received from Helen was not only professional but also her handling of my divorce was dealt with care and understanding and I felt she represented me perfectly in how she handled all the nonsense my ex flung at me. I felt completely at ease and the fees were very reasonable too.
At the same time I used their conveyancing department and will department, so all in all Napthens were able to deal with my divorce, Property transfer and my Will all within one office. I wouldn’t hesitate to contact Napthens should I need a solicitor in the future.

30. juni 2023
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Besvarelse fra Napthens Solicitors

Thank you for your kind words Susan, we are glad we could help.

Bedømt til 5 ud af 5 stjerner

Friendly-users app

Very professional service, the solicitors team for real estates are very dedicated towards customers, from the first intro call to the solicitor in charge, well coordinated, quick responses, friendly-users app with informative documents, capacity is second to none in their leagues. (have had some experiences with some in the same areas)

12. juni 2024
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Besvarelse fra Napthens Solicitors

Thank you for leaving a review Jamie, we are happy you were satisfied with our service.

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