I’ve been dealing with Amber from Naked Wines after receiving a random call from her ( been with Naked for a couple of years ) and frankly she has been terrific. She is as good at her job as the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Started buying our wines from Naked Wines in 2021 when we received a $100 voucher and haven't stopped. They have a real ethical place in looking after the growers & then you get to purchase at an exce... Se mere
Virksomheden har svaret
i receive a $100 gift card but i still have to pay $80 to receive anything? it’s stupid why would i want to pay that much money with my gift card? maybe even let me choose a couple wines because what... Se mere
Virksomheden har svaret
I love Naked Wines! The selection super well-curated, so I don't feel lost scrolling through endless bottles. Ordering is easy, delivery is quick, and the packaging makes it feel like a treat. The... Se mere
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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Our customers, called Angels, get better wines for their money by supporting some of Australia’s most talented independent winemakers.
100% Money Back Guarantee
These are the best wines you've ever tasted...
We believe that great wines should be a pleasure, not a privilege. Our customers crowd fund winemakers to make wines so delicious that we will give you your money back if you don't absolutely love them too.
Kontaktoplysninger
18 Sydney Road, 2095, manly, Australien
- 1300 898 677
- chat@nakedwines.com.au
- nakedwines.com.au
4,0
God
6 t anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Predatory method - they will sign you up for a monthly subscription without you knowing
Absolutely horrible sign up experience. Completely predatory practice of automatically charging you each month after I'd signed up for one promo pack. It was really dodgy - they quietly charged me each month to purchase their "angel top up system" on the account so they didn't have to send me anything. Felt really sneaky. When I went to complain and said scam - their chat bot knew straight away it was the angel top up system. Buyer beware but I didn't even know I'd be a repeat buyer.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi there, thanks for sharing your feedback. We are really sorry to hear this was your experience. The last thing we ever want is for anyone to feel misled.
When you signed up for the promo pack, it also included our monthly Angel membership and apologise if this was not your intention. The membership is meant to help our winemakers by funding their next vintage, and in return, members get access to exclusive wines at lower prices.
If we can help with the closure and refund, please do not hesitate to reach out to our customer happiness team on 1300 898677 (Monday to Friday 9am - 5pm) or dm your details and we can look after this for you.
They wouldn’t let me check out with two…
They wouldn’t let me check out with two bottles of wine.
Why would I stay with them?
You try to pause your membership, and they don’t allow that either.
I’ve cancelled my plan — even though I still had credit on it.
I will no longer tolerate this ridiculous situation.
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Ersan, we are really sorry to hear about your frustrating experience. That’s certainly not how we want things to feel.
It sounds like the issue at checkout was simply due to the case size and we would be happy to look into what has happened here.
As for your account, you can pause your Angel membership at any time, and I can also check your balance to make sure any remaining credit is refunded.
If you have not done so already, please reach out to our friendly team on 1300 898677 (Monday to Friday 9am - 5pm) and we can look into this for you.
Read the fine print
Be aware that by signing up to receive a free gift coupon you get charged for freight and also signed up for membership which comes with a monthly charge. I’ve cancelled my membership and am wondering if I will be refunded the monthly charge. The cancellation information said I would but the next web page said they would hold on to the money as a credit in case a customer returns. My thought is if you are canceling a membership it means you’re not returning and should receive a full refund. Be very careful with the free gift coupons.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi there, thanks for getting in touch. We will be happy to help with this and apologise for any misunderstanding.
When you applied the free $100.00 gift voucher, it may have been applied to a case offer for a Angel membership case(our subscription program. This was noted in the voucher’s terms and conditions, and it’s how we’re able to give such large discounts on your first case, the wines are funded by our Angels’ monthly contributions.
That said, we completely understand if you didn’t wish to continue as a member. You’ve already cancelled your account, and we’d be happy to refund your remaining balance instead of holding it as store credit.
Could you please give our Customer Happiness Team a quick call on 1300 898 677 (Mon–Fri, 9am–5pm AEDT)? We just need to confirm your details securely before processing your refund.
always straightforward communications
9. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Cheers, thanks, Geoffrey, for your lovely feedback and support. 😇🍷
Please check that you are not angel
They charged 40$ for angel supscription and I have never signed it.
6. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Diego, we’re really sorry to hear you haven’t enjoyed the wines, we always want every bottle to be a good experience, which is why we have our No Fuss Guarantee.
Regarding the $40 charge – that will be the Angel subscription, which is our flexible monthly membership. We completely understand if it’s not for you, and you’re welcome to cancel anytime with a full refund of your balance.
Please reach out to our team directly and we’ll make sure this is resolved quickly on 1300 898677 (Monday to Friday 9am - 5pm).
Sneaky company
Sneaky company as they dont make it clear that when you buy something that you are subscribing to a subscription. I only noticed when saw they started debiting my account each month. Then when you want a refund they make it hard to find out how to request one.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Pat, we’re really sorry for the confusion here. When you place your first order, you’re given the option to join as an Angel , our subscription that supports independent winemakers and builds up credit for your next cases. We do send confirmation emails, receipts, and include details in your welcome pack, but we completely understand it can be missed.
You’re always welcome to cancel at any time with a full refund of your balance, and our team is here to help make that process quick and easy. Please reach out to us directly on 1300 898677 (Monday to Friday 9am - 5pm) and we’ll sort this out straight away.
THE SAME REVIEW AS PAUL PRITCHARD
THE SAME REVIEW AS PAUL PRITCHARD,
"I recently took you up on an offer"
"I recently took you up on an offer for a case of wine. The wine is very good however you are now trying to deduct $40 from my account without authorisation!
I hate these scammy underhanded sales tactics. "
I'm sure I also didn't authorise my card and what a shock it was two months later, when I found $120 missing... sitting in your site waiting for me to bite.
The wines were pretty damn good so I didn't give you a low rating.
Keep on supporting the growers and winemakers, it a good cause.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Garry, thanks so much for your review. We’re really glad to hear you enjoyed the wines! We do offer cases online that promote our membership and you are in no obligation. We apologise for any confusion regarding the Angel case that was purchased. If it’s not something you’d like to continue with, you’re welcome to cancel anytime and we’ll refund your full account balance.
We always aim to keep things clear with regular emails about the subscription, receipts for every order, occasional welcome calls, and even an onboarding booklet in your first case. If you didn’t receive any of these, please let us know at chat@nakedwines.com.au
so we can look into it and make sure it doesn’t happen again.
And of course, if you’d like any help cancelling your membership, our friendly Customer Happiness Team is just a call away on 1300 898 677 or available by email.
Cheers, and thanks again for giving our wines a try! We do hope you will visit us again casually.
Long term appy VIP member
Product is always reliable and consistent service excellent and delivery always prompt.
Annual event is also worth attending.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Leon, thank you so much for your kind words! We're thrilled to hear you enjoy our wines, service, and annual Winetasting event. It is a great night to taste some delicious wines and meet the Winemakers behind them. We look forward to welcoming you again soon! Thanks for your support.
We just received an order and we…
We just received an order and we started to tasted the wines and they are horrible .
I feel that you are robbing people with false advertisement.
I am not sure who would by this garbage, but people with some wine taste could never buy this waste of money.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Jorge, thanks for sharing your feedback. We are sorry to hear the wines weren’t to your taste. We never want you to feel disappointed with an order. Our wines are made by independent winemakers and styles can vary, but you should always enjoy what you receive. Please reach out to our Customer Happiness Team if you haven't already on 1300 898677 (Monday to Friday 9am- 5pm) so we can make this right for you.
Keep up the good work
We've purchasing wine through Naked for some time now. We have a few favourites such as Sam Plunkett and Jen Pettifer, both consistently good and proving that a quality wine doesn't have to cost a fortune. We've been really pleased with pretty much all the wines we've tried and come back to a few of them.
The delivery process has been trouble free and pleasingly prompt.
we're by no means significant customers but we're satisfied ones. Keep up the good work team !!
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Mark, thanks so much for your kind words! We’re thrilled to hear you’re enjoying wines from Sam Plunkett, Jen Peiffer, and others, and that delivery has been smooth. Your support means a lot, and we’ll keep working to bring you more wines you love. Cheers! 🍷😇
I recently took you up on an offer
I recently took you up on an offer for a case of wine. The wine is very good however you are now trying to deduct $40 from my account without authorisation!
I hate these scammy underhanded sales tactics.
18. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Paul, thanks for your feedback. We are really pleased to hear you enjoyed the wine. We want to assure you that we never take payments without consent. We do have some cases that promote our membership. When you purchased the offer, it also included joining our Angel membership, which adds a monthly wine credit to your account to spend whenever you choose.
We completely understand if that wasn’t clear or if you’d prefer not to continue. We can stop the payments right away and refund anything you don’t want to keep. Please reach out to our Customer Happiness Team if you haven't already, on 1300 898677, so we can get this sorted quickly for you.
Naked Wines have a wonderful range of…
Naked Wines have a wonderful range of Rose'.
I always receive my orders the next day.
Excellent
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Wendy, thanks so much for your lovely feedback! We're thrilled to hear you're enjoying our range of Rosé and that your wines are arriving so quickly. Cheers to many more delicious drops ahead! Thanks for your support. 🍷😇
Definitely the best way to buy…
Definitely the best way to buy Australian wine.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Karen, thank you for the kind words! We love connecting you directly with our independent, talented winemakers – the best way to enjoy wine! Thanks for your support. 😇🍷
Being an angel not only feels good
Being an angel not only feels good - supporting small winemakers and producers, but it is amazing value for exceptional quality wine. Jump aboard the Naked bandwagon! You won’t be sorry.
14. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Ali, thank you for such a wonderful review. We love hearing how much you value supporting our independent winemakers while enjoying exceptional wines at great value. Your support really does make a big difference, thank you! 😇🍷
So much to love about Naked!
I have never dealt with a more passionate, friendly, and knowledgeable group!
Naked Angels is the best place for wine drinkers to buy from the actual winemakers, talk to them, provide feedback, and have true input into the wines!
And, if you buy a wine and discover it’s not for you, simply ring up and tell the Angels, and you will be credited with another choice!
So much to love about Naked Angels!
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Michael, wow, thank you for such a glowing review. We’re so glad you feel the passion of our independent winemakers and team, that’s exactly what Naked is all about! Your support means the world and we love having you as part of the Angels community.😇🍷
Great Wines
Great Wines. A generous free bottle for every dozen. Sometimes more. Christmas bundles with gifts.
I can contribute more than $40 a month if I like, or if I decide to walk away, my money can be refunded. It is like a bank for wine lovers.
The best part is, I am supporting Australian and New Zealand wine makers to achieve their dreams. A win win situation for all involved.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Wayne, thanks so much for your review and your support! We’re thrilled you enjoy the generous extras, flexible contributions, and the Christmas bundles. Most of all, it’s fantastic to hear you’re loving the chance to support Australian and New Zealand winemakers, it really is a win-win for everyone! 😇🍷
Great wines, great price, great service
Naked wines provide a wide variety of high quality wines at competitive prices. You have the opportunity to develop close connection to the wine producers and quickly establish favoured wines. The rating systems allow you to sample new wines with confidence. Recommendations based on past purchases tend to be accurate.
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Rob, thanks so much for your review and your support! We’re thrilled you enjoy our wide variety of high-quality wines, connecting with winemakers, and using our rating and recommendation system to confidently discover new favourites. 😇🍷
A great concept supporting winemakers
A great concept supporting winemakers and providing a large range of excellent wines at competitive prices.
Service is fast and reliable and wines are well curated.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi John, thanks so much for your review and your support! We’re thrilled you enjoy our concept of supporting winemakers, discovering a wide range of excellent wines at great prices, and experiencing fast, reliable service. 😇🍷
I have been a Naked Wine drinker for 10+ years
I have been a customer of Naked Wines for over 10 years now, and in that time I have only ever received one bottle which I felt was not up to standard, and which was refunded without question.
The thing I like about Naked, apart from the ability to order wine as and when I choose and set aside a monthly payment whcih I can then spend when I choose, is the pure quality of the wines they market - supporting independent winemakers in the process and at a very favourable price as a regular purchaser.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Mike, thanks so much for your review and your support over the past 10+ years! We’re thrilled you enjoy the flexibility of your subscription, the quality of our wines, and supporting independent winemakers, all at a great price. We really appreciate having you as part of the Naked Wines family! Cheers to another 10! 😇🍷
I enjoy being a Naked Angel
I enjoy being a Naked Angel. It's great to have the selection of wines available and also the fun of ordering everything online and having it delivered right to my doorstep always on time and in perfect order.
16. august 2025
Uopfordret anmeldelse
Besvarelse fra Naked Wines Australia
Hi Nas, thanks for your review and your support! We’re thrilled you’re enjoying being a Naked Angel, discovering great wines, and having them delivered right to your doorstep, on time and in perfect order! 😇🍷
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.