I received my initial box in early…
UPDATE: I guess the bad review here on Trust Pilot and on social media made a difference because suddenly I have customer support and a decision was made by this company to actually ship the missing item as described below. I was also given a small GC toward future purchases. I hope that I do not have to go through all of this if there were to be an issue in the future; though I appreciate the solution that was finally granted, it remains to be seen what will happen in the future.
WHAT ORIGINALLY HAPPENED:
I received my initial box in early August, (which was Singer's Delight - VocalMist 6-Month Gift Subscription, 6-Month Gift Subscription). Everything was in the box except for the drink powder; the email announcing delivery stated that this was a "partial delivery," with the implication that the missing item would be forthcoming soon. However, despite a month's worth of communications with so-called customer service, I continue to get messages asking me the same questions over and over with a promise of an investigation. It is apparent that no one is at home in customer service, it would appear, and that there is no attention being given to this, whether my requests are emails or discussed in chat. The device is adequate, but customer service is severely lacking.