My Toilet Spares Ltd Anmeldelser 

First, phoned to enquire about some replacement toilet seat buffers to fit a derwent Macdee seat. Sent photos with explanatory details.
Unfortunately none in stock. No issue with that

Followed up with a request for Derwent Macdee’s direct contact details as I couldn’t find any info online myself.
I mentioned that due to the the existing buffers disintegrating and the toilet being my 84 year old mothers, it was a health and safety issue, so I needed to get the situation fixed.

Reply received was a terse “you can go and search their number on Google”. That was from RK, customer service admin.

I do hope one of the managers there reads this.

More than happy with Richard’s, help and patience sourcing a discounted toilet seat. Vitra advised none of their range would fit and said we need a new pan. Arrived within 2 days and perfect fit, can’t thank him enough. Would recommend and use this company again.

Like many others MTS appeared to be the only company with access to the spares required. Sadly, my experience was very poor.

When placing my order I only received it in part, with no communication from the supplier on when the final item would be back in stock. When the first part arrived it was broken so had to be replaced.

It took more than 6 weeks to discover that the second part of the order had been delivered to a wrong address. Due to an error with MTS’ delivery note, I was then accused of lying about which part I had not received.

They were able to evidence the delivery error through Royal Mail and clearly do not have robust enough processes to mark the correct items on their dispatch notes.

To add further insult to injury the long awaited part was wrong, despite being advised of it by MTS and sending clear photos.

All in all a complete waste of time and money.

Ordered a discontinued toilet seat for a raised toilet for my amputee sister. Paid a stupid price as couldn't get it anywhere else and needed like for like. £120 for a seats a rip off but had me over a barrel as couldn't find another. Went to check with stock room that still had it. Got email to say dispatched but later denied that it was in stock and only after me calling again was I told order was cancelled as couldn't find it. Just as well I paid by PayPal as got money back but please do not use this company they are over priced rip off merchants who sell items they don't have. Not nice to deal with

ive got a old concealed cistern no one could get a new flush valve richard asked me to send photograph and he ordered the right one from poland it took a month to get but he did what he said he would thank you

We were nervous ordering from MTS based on the poor Trustpilot reviews, but the toilet seat we needed to replace was discontinued by the manufacturer, hard to source and nearly twice the price on other sites. Our experience was excellent - my husband called to check stock and check they seemed legit (!) and they promised next day delivery. Delivery was indeed next day, by DPD, and the part was exactly as described. Couldn’t fault the service we received, and sorry others have had problems, but adding this review for balance!

My toilet spares told me item was dispatched. When it hadn’t arrived 6 days later I was told it would be another 5 to 7 days. When it didn’t arrive they said manufacturer had failed to send. This was impossible as manufacturer had discontinued item which is why I ordered from My Toilet Spares. Waste of time using this company.

Our experience ordering from MTS is very positive! We have been searching for flush plates to replace our broken ones and two plumbing engineer companies we asked couldn’t find them. I then came across MTS online and they had the exact same parts we needed so ordered one to make sure it fitted then ordered another two which arrived next day delivery! Very very pleased and would highly recommend MTS.

Zero stars if it was possible, they allso trade as cheeapreplacementtoiletseats, stay away, 8 days llater I do not know if I will get my item, no updates at all, keep chasing everyday via whatsapp, standard response, charged me 9 pounds for urgent delivery, waste of time, energy and money down the toilet

Just for a little balance as the feedback here is overwhelmingly negative (I hadn't read it prior to placing an order). I needed a part that has long since disappeared - MTS had it in stock. I ordered... the site promised me shipping updates... I got absolutely nothing until an SMS from their courier (DPD) saying my parcel would be delivered - it arrived three days later well packaged and in perfect condition.

Avoid, avoid,avoid. Trust the reviews, I wish I had read them before purchasing. Still waiting for my refund 2 months in. Credit card company dealing with them now. Complete crooks who send the wrong items then mess you around with the returns process. Have had to chase them nine times and counting. Should not be in business.

I decided to leave a review because they have so many bad ones. I was very hesitant to purchase through them but the seat I required (a Haro wave) is expensive and was difficult to source. So I took a punt as they had it in stock and at significantly less than other limited suppliers. Ordered on the Tuesday arrived on the Saturday, perfect very very happy.

An absolute shambles of a company!
Spent nearly two weeks waiting for article to arrive. After 2 phone calls was informed that item was out of stock and a refund would be issued.

Why I did not check out trustpilot before using this company I don't know.

Returned a valve recommended as a replacement but was not correct a week ago (£136.37). They deny receiving it, the person dealing with it is not here, the manager is on a conference call etc.

Please don't go near this outfit.

Really depressing that there are more and more of these cowboys out there.

Glad I paid by credit card.

Ordered toilet parts in Oct 22. Emailed to say dispatched. Nothing arrives. Calls to enquire result in nothing. Emails to request refund or explanation ignored. Resorted to getting money back from PayPal. AVOID.

I wish I had read the reviews first. They are the worst company I have ever dealt with. Every review I have read with a one star, fits exactly with my experience I had with dealing with them. I was lucky enough to get a refund but what a load of lies and Bull sh-t they gave me before they sorted out the refund.

Awful company. Ordered an item which never came. Said they had dispatched it, DPD said not received. Never came, and they don't respond to WhatsApp messages, No updates, no replies to emails. Disgraceful customer service.

Beware, use this company at your peril. Quite possibly the worst company I have ever dealt with. Firstly the communication is poor. When you can get them to reply, it is curt to the point of rudeness. They then supply you with a totally different part than they have advised and they are picturing on their website. When you return the incorrect supplied goods, it is impossible to get a refund. Even with proof of purchase. PayPal weren't much use either, but that's another story. I had to walk away in the end from my £50 refund as the time and frustration spent, trying to get it, was just becoming too stressful. If Trustpilot would allow me to give NO stars, I would have, alas the minimum is one star and they don't even deserve that. BEWARE

There wasn’t an option for ZERO or minus. Avoid this company at all costs. Disgusting customer service. Dreadfully slow to respond to any queries and then claim to have sent you items that you paid for with no tracking info. Had to get refund via PayPal as being lied to constantly. Horrendous experience

You make your order, they say it is in stock promising fast delivery which is why you go there even though they are more expensive, they give you a DPD tracking number and take your cash. Then nothing. No delivery. Sorry it will be there early next week. Nothing. Sorry it will be there in 2 weeks. Nothing. 6 weeks goes by, nothing. Looking at reviews this is standard practice for them. They claim to have products in stock which they don't, then try to drop ship and either it goes wrong or they don't bother. On Google Street their warehouse is the size of a small garage. Nice website, but lies to customers and failure to deliver. You would be insane to buy from these guys.