I just wanted to take a moment to thank you for your support regarding my recent order. Although the first parcel unfortunately went missing, I really appreciate how quickly and professionally your... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very honest company! I bought the wrong product, and these guys told me that I can just keep it and they issued me a refund for the price difference! No dramas there! Their customer service is 10/10 s... Se mere
I purchased my product with much excitement and I was given my tracking number as soon as it available from PuraHome. Unfortunately my excitement on arrival didn't last long as my was tap was not comp... Se mere
Virksomheden har svaret
I had high hopes for the Purahome water filter, but unfortunately my experience has been disappointing overall. The delivery took around 6 weeks, which was far longer than expected. During th... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
At PuraHome we believe clean water is the foundation of a healthy home. We are dedicated to helping Australian families access pure, great-tasting water right from their tap. Our premium water filtration systems remove impurities and contaminants, giving you peace of mind with every sip. Trusted by thousands of Australians, PuraHome makes it easy and affordable to transform your water quality. Because when it comes to what you drink, cook with, and give your family, nothing but pure will do. Join us in our mission to bring cleaner, healthier water to homes across Australia.
Kontaktoplysninger
Australien
- mypurahome.com
4,6
Fremragende
37 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent communication.
Excellent communication.
I had an issue with the fit and they were very helpful in sorting it out.
I would definitely recommend them.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Jenny,
Thank you so much for your kind words. We really appreciate you taking the time to share your experience.
We’re glad we could help sort out the fitment issue and make the process smooth for you. Your recommendation truly means a lot to us.
Best regards,
Luke
Top Notch Service!!!
I just want to say a massive thank you for your help and support during my time of need with my water filter. I never imagined this high of level of dedication. Other businesses made me lose faith in them. I have 100000% faith in PuraHome. I will choose and continue to promote this amazing company.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Sam,
Thank you so much for taking the time to share this. Your kind words genuinely mean a great deal to us.
We’re really pleased we could support you when you needed it and that your experience has helped restore your confidence. Knowing you have such trust in PuraHome and are happy with both the product and the service is incredibly rewarding for our team.
We truly appreciate your support and recommendation, and we’re grateful to have you as part of the PuraHome community.
Best regards,
Luke
I was having difficulties working out how to attach it to my tap
I was having difficulties working out how to attach The filter to my tap and commented on a post any this issue. Purahome reached out to me to offer help. They were very patient with me sending videos and pictures, then sending me step by step instructions to rectify my issue of trying to use the wrong attachment. It is now all set up and working perfectly and the taste of my water is finally free of chlorine!
1. januar 2026
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi there,
Thank you so much for taking the time to share this review. We’re really glad we could help you get everything set up and that our team was able to guide you through finding the right attachment.
It’s great to hear the filter is now working perfectly and that you’re already noticing the difference in the taste of your water. Enjoy your cleaner, chlorine free water, and thank you again for choosing PuraHome.
Best regards,
Luke
My partner purchased our Purahome tap…
My partner and I purchased our Purahome tap filter and after experiencing a few issues were able to find a solution that worked for us with the Purahome Customer Support Team. I’m happy with the communication I received from Marinel.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Jamie-Lee,
This is Luke, I'm sorry to hear you haven't received a response from our team - that's not acceptable and I'll be looking into why that happened.
The issue you're describing with the filter constantly coming loose sounds frustrating. Please email me directly at hi@mypurahome.com and mention this review - I'll personally make sure we get this sorted!
We want you to have a great experience with PuraHome, so let's get this fixed for you right away.
Best regards,
Luke
Awesome Product
I’ve been using this water filter for 5 months now and couldn’t be happier! The customer service has been friendly and efficient from the start, and installation was incredibly easy. I noticed a real
improvement in my water quality almost immediately. I highly recommend this company and their product to anyone looking for a reliable, hassle-free solution.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Louise,
Thank you so much for this wonderful review! We're thrilled to hear you've been enjoying cleaner water for the past 5 months and that our team has been able to help you along the way.
Your recommendation truly means the world to us!
Best regards,
Luke
Impressed by Both the Product and Customer Care
I am very satisfied with the Purahome water filter unit. I used it for about six months when the main unit started leaking, so I contacted customer service. Marinel responded promptly and clearly, and the unit was replaced with a new one, allowing me to use it again without any issues. I sincerely appreciate the friendly service and the quick, effective response. This experience has reinforced my trust in both the product and the company.
28. december 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Thank you so much for sharing your experience! We're really glad Marinel was able to help you quickly and get you back up and running with a new unit.
We stand behind our products, and it's wonderful to hear that our customer service team could resolve this for you so smoothly.
Thanks again for sticking with PuraHome, we really appreciate it!
Avoid buying the product unless you're sure it will fit your tap
Avoid buying the product. They advertise a 30 day return but will keep on asking for things, videos etc.
The filter would leak and they keep on insisting that you have to screw the adaptor further when there are no rings left.
Further update:
My return has finally been processed and the company followed up to assuage my concerns. The product didn't work for me but I hope it works for others. This changing from 1 to 3 stars.
30. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi there,
This is Luke, CEO of PuraHome. We're really sorry to hear about your experience. We take feedback like this seriously, and we absolutely want to make this right.
Our 30-day return policy is designed to be straightforward - we ask for photos simply to help us understand what went wrong so we can improve and ensure the right solution for you. We never want returns to feel like a hassle.
I've checked our records but can't seem to identify your order based on this review. Could you please reach out to hi@mypurahome.com, mention that you left this review. I'll personally ensure this gets resolved for you immediately.
Best regards,
Luke
Transformed my families health
I’m a father of 4 and PuraHome honestly changed my families life. We were all suffering from poor digestion and thought it was the food. After switching to the PuraHome filtration system a month ago we all are feeling on top of the world and my teenage kids skin has even began healing! Protect your family people!
22. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Liam,
Wow, thank you so much for sharing this incredible story! As a father of 4 myself, reading about the positive impact on your family's health truly means the world to us.
It's amazing to hear that something as simple as cleaner water has made such a noticeable difference - from better digestion to even helping with your teenager's skin. These are exactly the kind of real-life results that remind us why we do what we do.
Thank you for trusting PuraHome with your family's health and for taking the time to share your experience. Reviews like yours help other families make the switch too!
Wishing you and your family continued good health!
Warm regards,
Luke
great customer service and very…
great customer service and very knowledgeable
21. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Ruby,
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience with our customer service team. Providing knowledgeable and friendly support is something we take great pride in, and it's wonderful to know we hit the mark for you.
If you ever need anything else, we're always here to help!
Best wishes,
Luke
I was very happy with this product
I was very happy with this product. Growing up in the country with the luxury of drinking tank water the taste was nostalgic and so pure. I found the process of installation and usage very simple. Thanks for delivering such a great product!
7. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Maria,
What a beautiful review – thank you so much! We love that our product brought back those nostalgic memories of pure tank water from your childhood. We're thrilled that the installation was simple and that you're enjoying such great quality water again.
Thank you for choosing us, and please reach out if you ever need anything!
Warmest regards,
Luke
This company has been great to deal…
This company has been great to deal with. Quick delivery, great product and noticing the difference in my water quality already.
Something thing that should be in every household!!
14. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Locky,
Thank you so much for this fantastic feedback! We're delighted to hear that you had a great experience with our delivery and product quality, and that you're already noticing the difference in your water. We completely agree – clean water really should be in every household!
We're here if you ever need anything at all.
Best regards,
Luke
Awesome water
So happy with our purchase. Water tastes much better,would recommend this to everyone
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Pat,
Thank you so much for your kind words and recommendation! We're so happy to hear that you've noticed a real difference in your water quality. Knowing that you'd recommend us to others truly means the world to our team.
If there's anything else we can do for you, please don't hesitate to reach out!
Best wishes,
Luke
I couldn’t believe what a great product…
I couldn’t believe what a great product this is. I feel so safe knowing me, my children and family are safe from the dangerous chemicals in our drinking water. I can’t wait to get more filters for my whole home.
19. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Dr Hurley,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your family feel safer knowing your drinking water is protected from harmful chemicals. It's feedback like yours that reminds us why we do what we do. We'd love to help you get more filters for your whole home – please don't hesitate to reach out anytime!
Wishing you and your family continued health and safety.
Warm regards,
Luke
Besvarelse fra PuraHome
Hi Dennis,
Thanks for your feedback! We're glad to hear the filter is doing exactly what it's supposed to. That's what we're all about, no fuss, just clean water that works.
We appreciate you taking the time to leave a review!
Best regards,
The PuraHome Team
Drinking clean water is a must
This is a great product.Much easier than the water jugs as I have a small kitchen with limited bench space so on the tap works for me.
I have just signed up for the subscription plan to get filters sent every 6 months as the filters are where the high cost comes in.
The support response when I had a query was very prompt and helpful.
The only thing that I would critique is that the site is a bit hard to navigate and is a bit busy aesthetically.But I’m a less is more sort of person.
Thank you for your product!
21. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Victoria,
Thank you so much for this thoughtful review! We're thrilled to hear the filter is working perfectly in your kitchen and that the tap solution is saving you valuable bench space.
It's great that you've set up the subscription plan - you're absolutely right that it's the most cost-effective way to keep your water pure without having to think about reordering.
We really appreciate your honest feedback about the website navigation. We're always looking to improve the customer experience, and your input about keeping things simpler is valuable. We'll definitely take this on board as we continue to refine the site.
Thanks again for choosing PuraHome, and if you ever need anything, our team is always here to help!
Warm regards,
The PuraHome Team
Great product
Great product, functioned as explained and expected and I’ve instantly noticed the difference since using it! Great sale prices too, highly recommend
20. november 2025
Uopfordret anmeldelse
Besvarelse fra PuraHome
Hi Fergus,
Thank you so much for taking the time to share your experience! We're thrilled to hear that the product has worked exactly as you expected and that you're noticing the difference. It's wonderful to know you found great value. Your recommendation means the world to us!
Warm regards,
The PuraHome Team
Besvarelse fra PuraHome
Hi Steve,
Thanks for your kind words and recommendation! We're so glad you're happy with your purchase. Reviews like yours make what we do so rewarding!
Best wishes,
The PuraHome Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.