MyNextMattress.co.uk Anmeldelser 

Some good parts some not so good

I placed an order with MNM on 13th June after doing some research on the particular mattress I wanted and after some communication with them regarding options, clarification points etc. The package deal they had on offer was attractive and while I didn't particularly need a new base it gave me the chance to match what I already had.

I corresponded with Dave first of all and I found the speedy replies and offer to match colours outside of their stock offerings very reassuring.

After placing the order which was pretty straightforward and clarifying with Dave he could make the colour changes internally (which he did ) there was nothing else to do until the delivery date which was 1st July.

Now they used a courier called AITHD which you will see a separate review for elsewhere who I am sad to say have an impact on this review even though they are not the retailer directly.

Suffice to say the base of the bed arrived damaged and while the blame for this lies squarely with the courier my contract was of course with MNM. I took delivery based on the reassurances from them that the issue would be resolved one way or another to my satisfaction. ( I needed somewhere to sleep ). I should also mention there were 2 drawers missing.

Now at this point I was engaging with one of the company directors, Simon, who made all the correct noises initially to put my mind at rest and make me feel like I was being taken seriously and they would make it right. Now to be fair they did offer a direct replacement which may have been the best option in retrospect but having dismantled my old bed and assembled the new one (easy if you're young and fit however I am no longer either of those) the prospect of doing so over again filled me with a fair amount of dread.

So he gave me some options.

1) Replace the damaged bed base and correct the missing drawer base
2) Complete refund (actually this was my added option)
3) An incentive to keep what I was now sleeping on

When I asked for clarification on the 3rd option let's just say Simon's idea of what was a lot of money differed considerably from my own. Especially considering there was a cost differential in what I ordered and what was delivered.

I responded to Simon making my views clear only to be informed he was on leave but Andy would try to resolve the matter.

There was no ideal outcome to this. Even had the bed been replaced there was additional upheaval involved and as I said I am not as young as I used to be. I did finally reach an agreement with Andy which was probably not what either of us really wanted but given that the fault lies squarely with AITHD the couriers I cannot be too harsh on MNM.

They did not ghost me or try to squirm out of what happened. They did take responsibility (rightly) even though the damage was caused elsewhere. (The missing drawers part is on their head only however). They did communicate in a timely fashion and did what they said they would to resolve the situation.

I would probably have given 4 stars not 3 had Simon not made the comment about money that he did and I feel we could have resolved it sooner otherwise.

That it happened at all is unfortunate but they did sincerely accept responsibility and resolve the matter (eventually). All things considered I would probably use them again although definitely not if they are still using AITHD.

The value of some companies can be based on how they deal with something going wrong as opposed to how they appear when everything is perfect. Things happen and I do believe they did what I could reasonably expect of them given the circumstances.

Issue dealt with well with great communications. Many thanks 👌

Bought the Highgrove Foxton 2000 Mattress (king size, says medium-firm in the description, natural fillings only, 60-day sleep trial and about 29-30cm depth). Firstly: they use a superb delivery company (AIT Home Delivery). They should start using their delivery partner as a selling point. I will legit choose a company over another if I know the delivery will keep me updated and actually stick to the delivery window. Secondly, and probably more importantly(!): brilliant mattress (so far, will update if needed). I saw almost the same one on eBay for £100 cheaper but wanted the peace of mind I could return easily if needed. I also wanted the warranty (5 years think this one is). I didn't know what medium-firm meant and was worried it wouldn't be firm enough. I'm used to sleeping on very hard, 'orthopaedic', 'plank of wood' type mattresses. I did like my last one but wished it was the slightest bit softer when laying on my side. This mattress is exactly perfect for my needs. No dip or sag anywhere, even when rolling over, i.e. it is definitely firm. But then the very top layer (just a fine, few millimetres) is soft enough that it cushions me when on my side. Hard to explain. Strong, sturdy sides/edges. Will see how it goes. Will follow all instructions regarding flipping / turning more in the beginning. It's super comfy and the exact firmness I wanted (for my needs). Great delivery experience and great mattress.

Easy to use website, good prices, good communication, quick delivery.

Great choice of product on-line. Competitive prices.
Delivered on time by professional and courteous team.

Right from being in the showroom to the bed arriving, such a smooth and straight forward transaction. Arrived promptly on the hottest day of the year, explained before starting and got the job done quickly. straightforward, and a great job. This is our second bed from them.

Easy to order and only about a week for delivery. Didn't think much to the delivery men.
Bit bolshy, could barely understand what they were saying and argued with me when I told them I had paid for unpacking, disposal and taking away the packaging they argued with me. I checked my order and could see I had paid for both services and they just huffed and puffed about it as if they were doing me a favour.

Prompt delivery made by very professional but friendly people.

From choosing the mattress to delivery no problems at all ,2 nice gentlman delivered very respectful first class job .took the old mattress to.would highly recomend .snd to finish this is the next day after sleeping on it .i can tell you it was the best night sleep ever tyvm

Very helpful,cheerful couple of guys,even took there shoes off😁and helped us downstairs with our old mattress.So nice to have such nice delivery drivers.

Professional, prompt and helpful from start to finish. Very pleased I will be using this company again and recommending anyone I hear needs good bed and mattress.

Great price, speedy delivery, great mattress, ordered a second one for my son

Very happy with my new mattress. It's very soft and comfortable. Ordering was easy and the mattress was delivered quickly. One happy customer - thank you My Next Mattress.

We are now proud owners of a Harrison Spink Belvoir 6750 mattress which is the perfect level of firmness. Deeper than previous mattresses but that has added to our comfort. Highly recommend this ant the company.

Delivery was great and the delivery drivers kept me up to date with time of delivery. . The reason for a four star is that officially they stated my mattress was not in stock, but eventually replied that it was and it was an error. I appreciate the honesty but this gave me stress for a little while, as I ordered my bed base from someone else and I was going to be without a bed base for a week or so. Anyway it was delivered on time and mattress is great . So all good 😊

Great from start to finish. Good prices, delivered when they said they would. The delivery team were great. The mattress is sublime.

I have waited 2 months to post this review, as seems pointless to offer thoughts when you haven't sampled the product?
fantastic!!!!
Service and comms from the company was excellent. some wait for delivery, but contractors were helpful and old mattress removed
Silentnight: thank you, you have transformed our rest and reduced our aches and pains. Confidently report that for us, this is the best (of several) mattress we have ever used. firm support, yes, but we still "sink in" pleasurably. One back and one side sleeper, and suits us both.
Aeyla pillows added later; also very pleased.

Cannot fault MyNext Mattress on service or price; recommended, thank you

Great service, quick to respond and fast delivery, thank you! Highly recommend mynextmattress.

Mattress topper was not in stock and will have wait, even if was showing on their web as being so. However as a caveat they did contact me by telephone straight away to explain the situation and apologised for the inconvenience.