Good experience for our children, poor for the parents
Since relocating to South Florida, our primary goal has been helping our children (ages 3 and 1.5) acclimate through developmental activities. While the classes themselves provided the physical and emotional benefits we expected, our experience with ownership and management was significantly lacking.
Professionalism and transparency regarding billing and scheduling are essential, particularly for a membership costing $300 per month. Unfortunately, communication in these areas was consistently poor. When issues were raised, the management’s response was often dismissive—either claiming emails were sent that were never received or citing their status as a "small business" to excuse operational oversights.
While we fully support staff taking time off for the holidays, we find it ethically questionable to charge full membership fees for periods when the facility is closed and services are unavailable. Furthermore, the "solutions" offered to address these billing discrepancies were impractical and failed to provide actual value.
It is disappointing to see a business with quality instructors undermined by poor administrative practices. We, along with several other families we met, have chosen to take our business elsewhere due to these systemic management issues. Success for a small business should be built on accountability, not used as an excuse for substandard service