My Future Living Anmeldelser 137

Lovely flat in Homelinks House MY Future Living help us a lot would definitely recommend 👌 👍 😀

My parents rented from MFL.luckily moved out before the ridiculous rent rise ..I looked recently and in 3 years the flat they rented had gone from 650 to 975 disgusting. The carpets were awful mom was scared to put up pictures as they expected her to make the walls right after . We left curtain in one room as awkward size window and they wanted to charge for leaving them so I asked for them back reply being they had disposed of them as they dont leave curtains picture of flat before we had clearly had curtains at the window ! Ripping off pensioners they should be ashamed of themselves .

What has gone wrong over time is that my future living which markets to older persons mostly of retirement age seems to think that the group of people have endless resource.since I moved into my little flat in 2022 I have had a rent increase every year. Just got my letter fo this year.and each year they say the same thing increased costs and my tenancy agreement allows them to increase the rent. We'll each year every businessn passes on their increased costs to the customer and unfortunately my income has not increased accordingly. Also the fact your contract allows something does not mean you have to every year enact hat clause.My future if i stay with my future living is likely to be extreme impoverishment maybe homelessness.

Where enticing mission statements and advertising meet the crude reality.

We have looked at a number of their properties. For one, we were told 'the directors' have decided on someone else. This was after two days. The next one we were surprised to recieve an email next day asking for a holding deposit. Then came requests for proofs, which is normal. Instead of just one with full details, they came drip-drip one at a time. After giving our notice where we now live, a day later an email said 'don't book your removal firm until you get a definite yes from us.'
We let our present landlord know of this change, with apologies. Then it got worse. For the first time ever, we were asked for three months bank statements. Most agents ask for documents showing all necessary proof. Usually about seven. We get ourstatements by post, so out of date as we check online every day. Assumed I could get copies online, but because we get them by post there is no online copy. I went back over three months of what did show online with seventeen screenshots. Then I get a phone call asking for my wife's bank statement. I simply told her this is a joint account - several times. 'But her name is not on what you have sent.' I blew up and said 'forget it.'
As we would, obviously, not be accepted because of this ludicrous attititude, we would expect our holding deposit back. From our thoughts and reading other people's comments on MFL being money grubbers, we don't expect to see it. We are still looking, but know where not to.

Moving home is a very stressful experience, even though I was "only" (!) moving from a 1st floor apartment to a ground floor one, in the same apartment block - Homefylde House in Blackpool.

I cannot praise Paula Richardson, the manager, enough. She was so helpful to me during the move, and I was very grateful that she was a guiding light during the chaos that ensued when Virgin Media attempted to install broadband (don't ask!).

Paula is ready to help with any problems that may occur and she is someone I can share a joke with - Tuesday early morning Laundry Room - is catch up time :-)

Thank you Paula 5 stars!

Very helpful in advise and help. Looking no forward to living here.the home manager also very nice and very helpful. Nothing too much trouble. A first class job

There were a lot of checks before we could move in, the process was quite lengthy but the flat is perfect. We love it, no problems at all. Development Manager is lovely and really helpful and other residents are very friendly. The best move we could have made, thank you My Future Living.

What was an extremely emotionally challenging time, My Future Living came to our rescue. Dan Anderson was fantastic and Conor was great. The communication throughout was dealt with sensitivity, which put us at ease. They were patient and listened and helped us in securing our perfect home in our favourite neighbourhood. Dan was/is always available to answer our questions, provided guidance and negotiated on our behalf. We are so so grateful for their expertise professionalism and support and we can't recommend them highly enough.
Mr R and P Howell
Eastbourne East Sussex

I moved in to a ground floor flat in Portsmouth in January 2025, Debbie the scheme manager at the time was very helpful and always with a smile on her face,she moved onto another property and Sharon came who is equally helpful and knowable. I am very happy in my flat and feel it's perfect for me. The neighbours are friendly and the area has good transport links to most amenities. No real complaints.Thank you .Shirley Grevett

"My Future Living" need to get their act together and sort out my problems in a timely manner. It seems to me it is a case of, “well, what are you going to do about it if we don’t put things right?”

"My Future Living" know that there is little I can do about it, other than contact the council, citizens advice bureau or the ombudsman. But these organisations in the main fight hard to avoid any action by passing the buck. The council for example advises you to go to the citizens advice bureau, who in turn advise you to go to the property ombudsman. "My Future Living" are holding me to my yearly rental contract, even though they know that my property is sub-standard. My property is a disgrace. There is however one thing that “My Future Living” excel in, namely taking my £1,050 in rent on time every month!

I should point out that the window frames are dealt with by the Freeholder “First Port,” and the Leaseholder “My Future Living” are responsible for the windows. One of the windows has blown, but I suppose that will not be fixed until the frames are repaired.

I went to the Property Ombudsman and their response is as follows: - we cannot direct a Business to complete works or repairs! That says it all to me. The property ombudsman is clearly there to give tenants the illusion that they can protect tenants, when in fact they do nothing.

It is crystal clear that this property was not inspected properly before I moved in. I am a tenant paying a lot of rent for a substandard property, yet all I get back in feedback is that the person dealing with my window issue in particular is unwell, so the issue can’t be dealt with. Even though he is now in better health, nothing has changed. The windows in my property need new springs as they are very difficult to open. The company has looked at the problem on several occasions, but still no action. I am told that this window company is the only one that can repair these types of windows. That is why they are used. I have been in this property for six months and nothing changes. I believe that they stick with this company because they don’t want to spend any money on replacing my windows with more up to date ones.

I should be kept on the loop as to what is happening, yet I am the last person to be contacted. Anyone would think that I don’t count, as I am just a tenant! We will see to your windows when it suits us is the general message I receive. Now just be a good boy and pay your rent or we will kick you out. Oh, yes please is my response, but “My Future Living” have me over a barrel in that I am forced to stay here for a year as I have an assured tenancy!

I moved into this property on the 30th of January 2025, and the issues are: -

1 There was no manual left in the property with regards the operation of the hot water system. lt is a "Pulsa Coil 111", and someone told me that I might need to put water in the top of the tank? With no instruction manual I thought it best to leave it alone. The upshot is that I had no hot water for a while. I now know that I must get some steps and pour cold water into the top of the boiler. It is a “Gledhill” one, and even a “Gledhill” engineer said that he had not seen one for years. Maybe I should contact a museum to see if it is worth anything. Incidentally I have no idea when it was last serviced. Some other residents I have spoken to tell me that they have a different hot water system. The plastic cover on the top the boiler where the water goes is corroded. The installers instructions were next to the boiler when I moved in, but no users instructions. When I phoned up, I was told that it was simple, just pour water into the top of it. I had to fight to get a visit.

2 I had to find out whether the hot or cold-water taps were on the left or right, as the colour rings have faded completely in both the kitchen and bathroom. I now know this of course.

3 There were no instructions left with regards the radiators. They are "Creda" ones with dials for input and output, but no idea of the correct energy saving levels. Again, no instructions were left, but now have obtained some.

4 There is a horrible smell in the bathroom, which a resident says could be blocked pipes. lt really is a foul smell. I was fobbed off by being told that after a few flushes the smell will go. It hasn’t

5 The lights fused a while ago, and I discovered that it was one of the lights in the living room. However, the arm is damaged, so felt it was unsafe for me to attempt to change it myself.

As for the kitchen and bathroom sinks, well let's just say that it has seen better days.

On a final point I was asked to sign to say that everything was in excellent condition when I moved in. I then sent pictures to “My Future Living” showing in one example horrible stains on the wall in the lounge. Oh, we know about that. Why ask me to sign that everything was in excellent condition? These these marks will not be painted over as it costs money.

Absolute shambles of a company, my family member has had to live in a very damp apartment with a water leak for over 6 weeks and no heating or hot water and not even a toilet that can flush, 6 work men have been round on various occasions to assess the damage and the 7th one finally found the leak, a lot of new furniture was damaged by the mould it has caused and the heath of my family member has deteriorated quite drastically due to all of this damp and no heating conditions, it’s a true shambles of a company that is only interested in the money they get rather than the welfare of their residents, avoid if possible and you will not regret it,
Go with these people and I’m sure you will regret it in time, if you have any problems, these people like passing the buck rather than taking care of their responsibilities, I will add some pictures to verify all the damage and conditions in the next review “if this site will allow it”

Reference IS18487404.Thank you Luke Pearson and all in maintenance for getting our cold water tank and bathroom plumbing issues sorted,

Great customer service and supportive guidance through the process. The one bedroom flat is a good size and well designed in a well run and friendly block of flats, well located for shops, cafe and public transport in this rural town in East Yorkshire. I finally feel settled after years of moving around the country.

Very friendly team, accommodation ideal, whole process from starting application to moving in was great.

I have received excellent service from My Future Living. I had a problem with my hot water and an electrician arrived next day.

Hi, we applied for an apartment on the Isle of Wight through My Future Living and are very happy with the result! The place suits our needs, and was spotlessly cleaned before we moved in- the whole process was handled seamlessly by the MFL team who are a nice, friendly bunch so fingers crossed for a pleasant retirement!

I first reported that my windows were very drafty on 27th of December 2023 and I am still waiting for this problem to be sorted. I have found it a waste of time to phone them as they always say we will get back to you but they rarely do. This is the second winter where I have had to live in a cold drafty apartment, and they declare that they look after their residents health and safety. Personally I believe the only thing they look after is their bank balance. Now Trustpilot won't let me use the correct date in their Date of experience column, so I have had to put an incorrect date in.

Just wanted to thank you to Conor and Louise for your help with my mum's move to Homefleet House, Ramsgate. She is loving it there.

10-01-2025 @ 14:03
I live in HOMELACE HOUSE, HONITON where I rent a 1 bedroom flat from “My Future Living” (MFL). I have recently made 2 very negative reviews on Trustpilot about MFL and they have been, justifiably, really poor. However, in all fairness, if I review the bad, I have to review the good, so read on.

WHAT HAPPENED
The lounge door in my flat is a Fire Door. Recently, the self closing mechanism for the Fire Door failed. It is obviously a very important safety mechanism so I contacted the maintenance department of MFL. They arranged for a tradesman to visit and attend to the closing mechanism. Within 2 days the tradesman had visited and rectified the problem. So, thank you very much MFL for attending to the problem in an efficient and timely manner.