Very helpful staff always very polite and patient, a pleasure to talk to and always help resolve any issues swiftly and promptly ... thanks Paul
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Se mere
Virksomheden har svaret
I had an excellent experience. It can be stressful when you get into financial difficulty but I was never pushed, not once. It’s a breath of fresh air.
Virksomheden har svaret
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Kontaktoplysninger
9 George Square, G2 1DY, Glasgow, Storbritannien
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,4
Fremragende
450 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really patient.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thanks for the review. It is much appreciated.
Spoke with June who have great customer…
Spoke with June who have great customer service and solve my problem with full of patience such a lovely staff.
11. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thanks for the feedback on June. We'll be sure to pass your kind message on. We appreciate you taking the time to provide a review.
Helpful advice
Good advise and help.Very polite and clear communication.
10. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for the feedback; it is much appreciated. We are pleased to know you found our team to be very polite and our communication to be clear.
This is a very fair company to deal…
This is a very fair company to deal with paying debts and fines is never nice 👍🏾 but these people make feel not so bad
8. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide this review.
Very understanding of my presant issues
Very understanding of my present circumstances. Very polite
3. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide a review.
incredibly friendly and professional…
incredibly friendly and professional customer service with attention to detail
30. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team to be friendly and professional.
Very happy very happy very happy
Very happy very happy very happy
2. september 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Very piliot and helpful with the…
Very piliot and helpful with the information that I need and I will get this resolved and I need help and advice please and training
25. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide a review. It's much appreciated.
Not bad company tbh
Not bad company tbh, dealt with a few in my time and these are not bad
22. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide a review. We appreciate your feedback.
My Experience With EP Financial Solutionswas very good
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassionately. I would recommend EP Financial Solutions to anyone who is perhaps having problems with outstanding debts. They are very polite and handle elderly people very sensitively.
19. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you so much for sharing your experience. We’re really glad to hear you felt treated with kindness and compassion, and that the process was handled efficiently for you. It means a lot to know our support is making a difference, and your recommendation is greatly appreciated.
This company does zero due diligence or…
This company does zero due diligence or research and just takes anything that falls in their hands, they have tried to charge minors and people that don’t exist money!!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Hi there, thanks for taking the time to share this feedback.
We want to reassure you that we only work with trusted and well-established brands, and our role is to support people who find themselves in financial difficulty. At the same time, when something doesn’t look right, we make sure to support escalating the circumstances back to our clients so it can be properly investigated.
From what you’ve said, it sounds like this may be a case of incorrect or fraudulent credit being set up, which is something we take very seriously. We absolutely don’t want to be contacting minors or people who aren’t responsible for the debt, and we’ll always step in to put things right if that’s the case.
If you’re happy to share some details with us directly, we can look into this straight away. You can reach our team at complaints@myepfs.com, and we’ll make sure this is properly investigated for you.
My Advisor’s approach
Your advisor listened and understood everything that I had explained to her!
Her response was very reassuring and I was told that the relevant information would get relayed back to the company in question and that she will contact me again if necessary! I found this advisor to be very polite and helpful very professional and understanding more than I can say about the company chasing up Full Payment when I’ve always paid monthly!!!
18. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide feedback on the Advisor who supported you. We are very pleased to know they were polite, helpful and listened and understood.
Besvarelse fra EP Financial Solutions
Thank you for the feedback. We appreciate it.
Very helpful friendly staff.
Very helpful friendly staff.
Felt supported with affordable solutions for my situation.
Definitely would recommend.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Very happy to hear our team supported with an affordable solution. We much appreciate your feedback.
Very excellent customer service adviser…
Very excellent customer service adviser and informative and concise information.
Very professional service and good customer interaction and step by step support.
11. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated. We are glad you found our team provided excellent levels of service.
Terrible keep trying to make me a pay a…
Terrible keep trying to make me a pay a debt even tho I shown proof of the company cancelled everything but there keep insisting on having me call the company like sort your company out before I sue you for harassment
7. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Update: Thank you for providing the additional information directly to TrustPilot. We have contacted our client, and we have closed the account at our side.
Apologies for any inconvenience we may have caused.
Kind Regards
—————————————-
Thank you for your feedback, and we're really sorry to hear about your experience. We never want anyone to feel harassed or pressured, especially when you’ve taken steps to explain your situation.
We take matters like this very seriously, and we’d love the opportunity to investigate this properly for you. As we’re unable to identify an account from this review alone, we’ve reached out to you via Trustpilot and would really appreciate it if you could provide them with any reference number we’ve included in our communications. This will allow us to investigate fully.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we’ll look into this right away to ensure any incorrect or outdated information is removed.
We aim to resolve issues quickly, and we appreciate you bringing this to our attention.
Sorted at last
They are so helpful and really explain everything, different ways to sort out payments and really listen to what you have to say. They sort out the best way for you. Thank you 😊
7. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you, we are really pleased you found our team to be helpful and we appreciate you taking the time to provide this review.
Refuse to listen to reality
Couldn't tell you how many times I've answered the phone or informed them that I'm not the person they think I am, nor have I ever someone with that name.
Now today, I had received FIVE identical texts so once again, I go to their website to tell them that it's the wrong number.
I then get a sixthte text of the day! Absolute joke. This is literally harassment at this point...
4. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
Thank you for your feedback. We understand how frustrating it must be to receive repeated contact, especially if you’re not the intended recipient.
We want to reassure you that we do not knowingly contact individuals at the same contact number multiple times a day, and certainly not when we’ve been told the number is incorrect. If that has happened, it may point to a technical issue or incorrect information, and we’d very much like the opportunity to investigate.
If you’ve already tried to notify us, we’re sorry if that hasn’t been picked up properly. We’re committed to correcting any mistakes and ensuring your number is removed if it doesn’t belong on our system.
As we’re unable to identify an account from this review alone, we’ve reached out to you via TrustPilot and would really appreciate if you provide them the number you have been texted on. This will allow us to investigate.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we will prioritise resolving this.
We’re here to help and ensure this is dealt with properly.
Great friendly patient customer advise
Great friendly patient customer advise, really happy I spoke with him
4. august 2025
Uopfordret anmeldelse
Besvarelse fra EP Financial Solutions
We are pleased to hear you found our team member friendly and patient. Thank you for taking the time to provide a review.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.