Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
3,9
15 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Connectivity is responsive and I’ve found the representatives really helpful. The internet itself was simple to set up, and is generally solid - overall, I’d recommend Connectivity as a good internet provider!
I relocated to London for work, and Connectivity made it incrediblu quick and easy for me to access and set up high speed internet in my flat. Within 24 hours, my new modem was shipped to me, and I was up and running. I would highly recommend Connectivity...
I got this broadband as part of a home connection provider, and it's hard to conclude that it's not a scam. Almost double the price for the same or lower guaranteed speeds.
Didn't shop around, as I had lots going on moving, and didn't really know what prices to expect for broadband having come from overseas.
Besvarelse fra Connectivity
Hi Danyon,
Thank you for your feedback, and we're sorry your experience hasn't reflected the value we aim to provide.
Unlike standard fixed-line broadband, Connectivity uses 5G multi-network technology — meaning we can switch between networks to find the strongest signal in your area. We also don't carry out credit checks, which can be particularly valuable when you're new to the UK and haven't yet built a credit history here.
These factors, along with the equipment and flexibility involved, do mean our pricing sits higher than a typical broadband package — though many equivalent services require a hard credit check just to sign up.
We'd also note that we haven't received any contact from you regarding your service — and things like network switching require us to know there's an issue so we can act on it.
We'd really welcome the chance to help.
Please don't hesitate to reach out to our team directly and we'll do everything we can.
- The Connectivity Team
I recently got my broadband connection from Connectivity, and I’m genuinely impressed with the entire experience so far.
The router was delivered super quickly – just 2 days after placing the order, which was a just amazing!
The setup process was incredibly straightforward: true plug-and-play simplicity. I literally unboxed the router, slot in the pre-registered, connected the cable to the power outlet, powered it on, and within no time I was online with fast, stable connectivity.
No complicated apps, no endless configuration steps – just easy and hassle-free.
I’ve now been using the service for the past week, and the connection has been rock-solid. Consistent speeds, no random dropouts, and it handles streaming, video calls, downloads, and multiple devices without any issues. It’s exactly what I was hoping for – reliable high-speed internet that just works.
If you’re looking for an ISP that delivers on promises with quick delivery, dead-simple installation, and genuinely good performance, this one is a winner. Very happy customer here!
We signed up to Connectivity after Sky messed us around during a home move and we needed internet asap. I couldn't believe how fast it was in south east London, averaging around 300mbs around the house consistently - 4x faster than sky could give me anyway!
Honestly just delighted and love that I can just unplug and move around with me anywhere I go, such a cool feature. Thanks for saving me 🙏
I’ve been using Connectivity as my internet service provider in London for the past three years, and the experience has been excellent. The connection has been consistently fast and reliable, with virtually no downtime. Customer support is responsive and helpful whenever needed. Overall, a trustworthy provider that delivers exactly what it promised.
Really responsive and supportive customer service experience from initial purchase to addressing some operational challenges we had along the way.
When I needed urgent broadband connection 2 years back, Connectivity was quick to provide this and from last 2 years I had a fantastic experience with them. Special call-out to Bryn their connectivity manager who have always been quick to respond on any queries. You are a star.
It must be a scam.
You think they would support you during a stressful time - wrong they use that you do not have time to compare.
I am stuck now with a ridiculous price for my internet provider from connectivity. I could have the same conditions with three with half the price. But when I had the call with connectivity they convinced me, that is the only internet available in my area - I pay now £45 (connectivity) instead of £21 (three) - and carful you do not have 30 days to cancel but only 14 days - a trap I tapped into.
Furthermore, I am currently stuck with paying more for my council tax - even though during the phone call I told them I am single and it was confirmed that the lower rate will apply for me - the surprise came in my mailbox - council tax to the full price - I called the local council tax office - it was not mentioned that I am single in the application - changes are taking quite long and until then I have to pay the full amount - thanks to connectivity I am paying already the second months the full amount instead of the discounted prices.
Really, I should have done all by myself instead of trusting such a company, that would have saved me time and a lots of money.
Good customer service. Connection was decent, but appreciated the service given. thanks
Internet barely work. I can’t take video calls from home because of how slow their internet is, despite paying for high speed. The service won’t reach the entire flat and it’s 35 sq meters. Actually ridiculous how much I am paying for half working service & there is no one to properly complain to. I would cancel my service if it wasn’t for the fact that they force you to sign a contract.
Besvarelse fra Connectivity
Hi Anahi,
We're really sorry to hear about your experience — we understand how frustrating it must be when your internet isn't performing as expected.
We've just sent you an email so we can look into this in more detail and find a solution. We’d really like the chance to fix this for you and make things right.
Thank you for your patience and for bringing this to our attention. We hope to hear from you soon.
Janis
Great support from Bryn, I had my internet connected in a few minutes. Thanks for your help!
I used to have a Virgin router which wouldn't reach through the walls which was a big issue to work from home! When I changed for a connectivity router, I never had the issue again!
The customer service here is top-notch - it is repeatedly the best customer service experience I've had in London. Bryn and the team has always gone above and beyond for good outcomes and the best solutions possible. Highly recommended!
Besvarelse fra Connectivity
Thank you for taking the time to leave us a review! We really appreciate it, and we are so happy to hear you are satisfied with our service. -Janis
Couldn’t be happier with my experience with Connectivity. Made the process super simple, walked me through all the options and then took care of everything once I made my decision. Amazing customer service and excellent communication. Highly recommend ++
Besvarelse fra Connectivity
Thank you so much for leaving us a review! We're so glad you're enjoying our service. -Janis
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
