I've been using MyCigara for vape supplies for a while now. There was a problem with a device in my last order becoming faulty after a short time. I contacted Customer Service and sent details of the... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue wit... Se mere
Virksomheden har svaret
Had some issues with giving the wrong address, customer service were brilliant and my package arrived the day after they said they'd send it. Even included a free e liquid. Fast, professional and cust... Se mere
Virksomheden har svaret
The order took place on 27 March for Italy, and never took place. They asked that I follow up directly with Italian Postal Office, and did little to nothing to help. I proceeded to follow up for quite... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om myCigara
Skrevet af virksomheden
AT MYCIGARA WE EXIST TO MAKE THE UK SMOKE FREE
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
MyCigara started from humble beginnings in Sheffield, Attercliffe back in 2012. Fast forward to present day where we now have physical stores all across the UK, ranging from Dumfries all the way down to London.
Through empathy, patience, and understanding, we strive to help you quit smoking once and for all. Our focus is, and always will be, on you.
TRANSPARENCY
We tell you what you need to know in a clear, honest, and friendly manner. That way, you can rest assured knowing that you are receiving impartial advice suited to your needs.
EXPERTISE
We help you make the right choice the first time. By giving you the information you need, we help you make informed decisions to find exactly what you want.
CONVENIENCE
Website or in store, MyCigara works around you to ensure that you get what you need when you need it.
EXPERIENCE
It’s the experience, not the product, that people remember. We work to create a positive, memorable experience so we become your trusted vape source.
Kontaktoplysninger
GM House, Wilkinson Way, BB1 2EH, Blackburn, Storbritannien
- 01302 320871
- info@mycigara.com
- mycigara.com
4,1
God
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cheers for sample
27. november 2020
Besvarelse fra myCigara
Hi Callum
Thank you for leaving us a review. Glad to see you liked the samples!
We look forward to hearing from you again.
Kind Regards
MyCigara
Purchased my order and the next day it…
Purchased my order and the next day it was here brilliant service.
27. november 2020
Besvarelse fra myCigara
Hi Laura
Thank you for leaving us a review. Glad to see you had a speedy delivery!
Should you need any assistance, please get in touch and we will be happy to assist you.
Kind Regards
MyCigara
Excellent products arrived on time…
Excellent products arrived on time usually visit the shop but because of lock down easier to Orde a new ecig
26. november 2020
Besvarelse fra myCigara
Hi Jay
Thank you for taking the time to leave us a review. I am happy to see you had a good experience with our online store during the lockdown.
We look forward to hearing from you again.
Kind Regards
MyCigara
THE BEST PLACE TO BUY YOUR E LIQUID
THE BEST PLACE TO BUY YOUR E LIQUID
WEBSITE IS VERY EASY TO USE
GREAT RANGE OF FLAVOURS
KLARNA PAYMENTS ACCEPTED!
FAST DELIVERY
AND THEY ALSO SENT ME A EXTRA 10ML JUICE FOR FREE WHICH WAS REALLY NICE OF THEM
25. november 2020
Besvarelse fra myCigara
Hi Tee
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
Besvarelse fra myCigara
Hi Vedant
I'm sorry to hear that you are experiencing delays with your order.
At the moment, we guarantee that all orders placed before 4pm Monday-Friday are picked and packed the very same day. Royal Mail aims to deliver parcels within 3-5 working days.
We have checked the tracking on your order NJ411029448GB and it has not been updated. Royal Mail will update when a delivery attempt has been made. We will continue to check your order status over the next few days.
I do apologise for any inconvenience this may have caused or any delays you experienced, however we are trying our utmost to get parcels to our customers as quickly as possible.
If you have any other queries, please do not hesitate to get in touch with info@cigara.co.uk
Kind Regards
MyCigara
Excellent service and prompt delivery…
Excellent service and prompt delivery of my favorite Dinner Lady Apple sours!!!
24. november 2020
Besvarelse fra myCigara
Hi Mazz
We appreciate your feedback on our service and happy to see you have found a favourite vape!
We look forward to hearing from you again.
Kind Regards
MyCigara
very reliable company great range of…
very reliable company great range of vapes etc and good prices
24. november 2020
Besvarelse fra myCigara
Hi John
Thank you for taking the time to leave us some feedback. We appreciate your insight as it helps us build a better customer experience.
Kind Regards
MyCigara
Brilliant shop with lots of products on…
Brilliant shop with lots of products on offer. The staff are polite, cheerful and helpful. Had to shop online due to covid. Again lots to offer and speedy delivery. Never had a problem in nearly 2 years
24. november 2020
Besvarelse fra myCigara
Hi Fiona
Thank you for taking the time to leave us a review. We will pass on your feedback to our store team.
Kind Regards
MyCigara
Thank you cigara
Very easy to use site
Order delivered two days after placement
Would highly recommend Cigara
Exceptional service
Thank you everyone
23. november 2020
Great service items arrived next day
23. november 2020
Besvarelse fra myCigara
Hi Drew
Thank you for taking the time to leave us a review. Glad to see your order arrived quickly!
Kind Regards
MyCigara
excellent service
23. november 2020
Besvarelse fra myCigara
Hi Youssef
Thank you for your feedback on our service. We look forward to hearing from you again.
Kind Regards
MyCigara
Unable to press the button so unable to…
Unable to press the button so unable to vape
22. november 2020
Besvarelse fra myCigara
Hi Pauline
Sorry to hear you're having issues with your device.
Please get in touch with us at info@mycigara.com and we will do our best to assist you.
We look forward to hearing from you.
Kind Regards
MyCigara
Facebook competition.
I entered the competition on line hoping I would win and I did, i am so so happy, cigara is a brilliant shop stocked with product to help stop smoking or not in some cases, also very well priced well worth the look and shop as we do, thank you Cigara I am well pleased with winning 😁👍
22. november 2020
Besvarelse fra myCigara
Hi Stuart
Congratulations on being selected as one of our winners!
It's great to hear your feedback on our service and experience.
Kind Regards
MyCigara
Cos a didnt recive my order
22. november 2020
Besvarelse fra myCigara
Good Afternoon Matei,
Thank you for your review.
We have had a look at the order and can see that the tracking number for the order NJ411017949GB is showing that the order was delivered on the 19th November 2020. Can you please check with your neighbours or any alternative locations which the parcel could have been left at your address by Royal Mail.
Can you please contact us on info@cigara.co.uk to have this resolved
Kindest Regards,
Richard,
MYCIGARA
Excellent Serice as always.
Very good efficient service. Fast delivery. Items exactly as requested. Thank you.
22. november 2020
Besvarelse fra myCigara
Hi Carole
Thank you for taking the time to leave feedback on your experience with us. We appreciate your insight as it helps us build a better customer experience.
If you have any queries, please feel free to contact us and we will be more than happy to help.
Kind Regards
MyCigara
Always great service and even got a…
Always great service and even got a free gift with my order
21. november 2020
Besvarelse fra myCigara
Hi Miss Wilson
We appreciate your feedback on our service. We look forward to hearing from you again.
Kind Regards
MyCigara
I placed an order and it arrived within…
I placed an order and it arrived within a few day's, earlier than I expected, great!!!
21. november 2020
Besvarelse fra myCigara
HI Janet
Thank you for taking the time in leaving us a review. We appreciate your feedback.
If you have any further queries, please feel free to contact us and we will be happy to assist you.
Kind Regards
MyCigara
Besvarelse fra myCigara
Hi Kenneth
Thank you for your custom and your feedback on our service.
Kind Regards
MyCigara
Besvarelse fra myCigara
Hi Debra
Thank you for your feedback. We look forward to hearing from you again!
Kind Regards
MyCigara
Ordered 5 days ago and payed first class delivery and still no liquids?!
I've ordered in the past and got delivery within the specified arrival time. But on this occasion I ordered 3 apple in 12mg on Sunday 15th Nov and its now Friday 20th Nov and still no liquids have a arrived. I also payed the extra £1.99 for first class delivery within 2 days. Very disappointed they still haven't arrived and I haven't been refunded the extra delivery rate I payed.
20. november 2020
Besvarelse fra myCigara
Hi Jay
I'm sorry to hear that you have experienced delays with your order.
We have had a look at the order and can see that the tracking number for the order NJ411016002GB is showing that the order has been delivered today.
Due to your order not being delivered within the timeframe, we will process a refund on your shipping fee.
Once again, I do apologise for any inconvenience this may have caused.
Kind Regards
MyCigara
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.