My wife bought me a chess set for Christmas. They promised free shipping. Then we got a bill from FedEx. My wife contacted the company and they promised that they would take care of the FedEx bill... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a fantastic chess set at a great price. Everything was packed well and very high quality. A top tier addition to my collection of sets, would love to order again.
My Chess Sets was great from the beginning. Their website is professional and very informative, after I placed my order I contacted customer services just to find out roughly when I would receive m... Se mere
I added engraving to my son’s chess set by mistake and when I realized he didn’t want it, I quickly went back to your site to contact someone. The texting service you provide is so fast and helpful. I... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
My Chess Sets is a global manufacturer and retailer for high quality, luxurious chess sets, handcrafted chess sets and other accessories. Offering the best tools to players of all skill levels!
Kontaktoplysninger
9054 Woodland St. Fresh Meadows, NY , 11365, New York, USA
- support@mychessets.com
- mychessets.com
Har besvaret 33 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Wonderful chess set at a great price.
I ordered a fantastic chess set at a great price. Everything was packed well and very high quality. A top tier addition to my collection of sets, would love to order again.
FedEx is billing us despite the promise of free shipping
My wife bought me a chess set for Christmas. They promised free shipping. Then we got a bill from FedEx. My wife contacted the company and they promised that they would take care of the FedEx bill. It is now Feb 21 2026 and FedEX is threatening us with collection. Most recent threat was in our mailbox yesterday. We will never do business with them again.
I am absolutely satisfied with handmade…
I am absolutely satisfied with the handmade luxury chess set I received. Customer service is wonderful and been very helpful.
Highly recommend this company and their products.
Thank you.
My Chess Sets was great from the…
My Chess Sets was great from the beginning. Their website is professional and very informative, after I placed my order I contacted customer services just to find out roughly when I would receive my item and Dan couldn't be more helpful.
Delivery was speedy and there was no possibility of any damage as my goods were very well packaged.
My Chess board is beautiful and of the highest quality and a very fair price.
Can't recommend this company enough, if you're looking for quality items and amazing service then look no further .
They took care of all the tariffs…
They took care of all the tariffs imposed to my purchase.
Achat magnifique
Achat magnifique, jeu d'échec en parfait état, arrivé en 5 jours en France pour Noël. Je recommande à 100% 🥰
Excellent Customer Service
I added engraving to my son’s chess set by mistake and when I realized he didn’t want it, I quickly went back to your site to contact someone. The texting service you provide is so fast and helpful. I was able to cancel the engraving within minutes and it didn’t disrupt my order at all. The person I was texting with was so helpful and fast to respond, I am extremely impressed! Thank you for the great service. I will definitely be using your company for all of my chess set needs.
mychessets.com, a company you can trust!!!
I recently ordered a chessboard from MyChessSets.com, and although it arrived with a small imperfection on one corner, the company handled my concern with exceptional professionalism. Their customer service person, Dan, responded quickly, communicated clearly, and was incredibly polite throughout the entire process.
To make things right, they generously sent me a free set of chess pieces, which was far beyond what I expected. Their kindness, efficiency, and genuine care for their customers truly impressed me. I highly recommend MyChessSets.com—not only for their quality products, but for their outstanding customer service.
Great communication from Dan
Great communication from Dan. Was a great help and answered any queries promptly. Chess set arrived and even better than I thought it would be. High quality and something that will be passed down to the next generation eventually.
Awful experience from start to finish
Awful experience from start to finish. The only redeeming factor that we ended up with a nice looking chess table albeit damaged.
Firstly, took a month of chasing and false promises of shipping to finally receive the table. That's when more problems started.
It arrived damaged. Dents in the actual chess board and a scratch on the bottom. It was quite clear from the shipping packaging that it was shipped with the dents not damaged during shipping.
We were initially told that our only recourse was to make a claim with the shipping company. I pointed out that it was their responsibility to do that and that I needed to either return the board or get a partial refund to be able to go get it repaired.
Only after a lot of back and forth, we reached an agreement on a partial refund. The other problem was some missing backgammon pieces, I was told they would be shipped immediately.
After being promised a delivery again that didn't happen, the backgammon pieces were delivered but were an incorrect size for the board. I was told I was trying to scam them at this point!
I sent a picture and they acknowledged that the pieces were incorrect and we agreed on a further refund rather than waiting for yet another delivery.
All in all, a very painful process that went on for about 2 months from start to finish and involved lots of back and forth and delays to get resolution.
The starting point was a lack of responsibility for making sure their customer receives a non-damaged product. It is between them and their shipping agent if it doesn't arrive intact.
It was a gift and my friends loved it!
It was a gift and my friends loved it!
They said it was great quality and a perfect fit for their game room
Buyer Beware
I ordered the Greek mythology chess set as a gift and when it arrived, I was disappointed to see that the pieces were not as advertised. The knight for instance was supposed to be Pegasus but the piece I received had no wings...so just a horse? Instead of Zeus, I was sent a very nondescript man as the King - no lightening bolt, robe, beard, etc. Same with the bishop and queen but you get the idea. At first they tried to tell me that since they are handcrafted, there could be discrepancies. When I pointed out the designs were completely different, they agreed to resend the pieces. Great! Although I should mention that the pieces are WAY more distressed looking than what they have pictured which I guess you could chalk up to them being handcrafted but its a rather significant difference in person. They told me that the replacement shipped so I'm thinking we're all set but after a week and nothing was delivered I reached back out. Come to find out it didn't actually ship. Back and forth just trying to get an answer on when it will ship. After days passed they told it would STILL be several more days until it will ship. Fine. Well the replacements came and guess what - wrong pieces again! This time I got the Roman Archers but at a very different scale than the first package - almost like a miniature version. I'm beyond frustrated at this point and they only offered a half refund - considering I paid close to $200 for this, half is still too much to pay for what I got. Keep in mind at this point, its over a month since I ordered so this dragged on and on. In the end they did give me a bigger refund which earns them 1 star rather than the 0 stars I wish I could give them but to pay anything to not receive what you ordered is rather frustrating. Please beware.
Update: I see they commented below saying they offered $132 refund out of the $182 (I paid slightly more in reality). Incorrect. They OFFERED a refund of only half ($93). After some back and forth they then AGREED to refund me that amount which I was grateful for.

Besvarelse fra My Chess Sets
A really beautiful and elegant…
A really beautiful and elegant chessboard! I had some issues with the courier, who insisted on charging customs fees, but My Chess Sets refunded all the extra costs. I’m very satisfied!
A classic thing of beauty
I want to thank Dan and the team for delivering a beatiful chess set and board. I opted for the 3.85” Professional Colombian Style Staunton Chess Set - Boxwood & Golden Rosewood with Golden Rosewood Board. I’ve already played chess using my new set with my partner many times. We both love it. The weight of te pieces and design are sublime.
Wanting to protect my pieces, I also chose Chess Storage Box Dual Tray Design - Brown Leatherette, which makes me feel that this chess set will last many generations. There’s something that adds deep satisfaction and adds to the enjoyment of my game.
The set and box came extremely well packaged and protected. If I ever feel the need to buy another set, this is where I’ll be coming.
Great service and luxury set
Great service and luxury set! Had some questions and Dan took great care of every detail! Even responsive on the weekend. Thank you again for a wonderful experience.
Staff Appreciation Gift
I ordered a chess set as a staff appreciation gift on a weekend and Dan e-mailed me right back. I had a lot of questions since I have never used My Chess Sets and Dan was quick to get back and customized it to all of my preferences. We gave it to the staff person and he absolutely loved the set. The inscription was beautiful and the chess set although reasonably priced, looked very expensive and luxurious. I would definitely use them again and recommend them to anyone!!
Beautiful product and great customer support
I want to express my gratitude to the customer support -Dan- for the prompt and quick responses all the time, they answered all and any query very quickly and honestly.
Also the product I received is very elegant exactly like the pictures at the website, I feel it’s very genuine and good quality, I like it and I’m sure I will order another fantastic products again.
Great customer experience!
Dan was very helpful, and I really love my chess set :)
Hand Crafted Limited Edition Wooden Chess Set
The chess set is very well made and of high quality. Courteous service and fast shipping.
Thank you!
Overpriced
I bought a chess board for over 200€ there and later found the exact same one on other sites
You find the same boards on Etsy and aliexpress for 1/4 the price

Besvarelse fra My Chess Sets
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







