Far too slow, delivery not updated. The reply received from you stating "We use Feefo reviews to ensure all reviews are from genuine customers" is incorrect from Indoor Cat Ltd and the consignment No... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Ive had already grown grass, grow your own kits and seed packets from My Cat Grass. Everything has always arrived on good order and well packaged. Products are good quality and the ready grown grass... Se mere
Our cat absolutely LOVES the cat grass from here. When we adopted her she was continuously chewing on our plants, ruining them. Now we buy these every month, scatter them around the house and she'll j... Se mere
My ragdoll cats have always enjoyed eating grass when they’re out for walks (yep, on a lead…) but since moving to Scotland it’s not been as available due to the cooler weather and the location of our... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Who We Are: We’re cat lovers, founded after realising a need for safe, organic Cat Grass for our beloved pets. Unable to find Ready Grown Cat Grass that met our standards, we decided to innovate our own. Our product is scientifically researched, legally compliant, and delivered in eco-friendly packaging. Gathering awards since 2017, we provide Cat Grass as it should be. What We Do: We offer a wide variety of Cat Grass products, including Ready Grown Cat Grass trays, as well as Premium Seed Pouches for those who prefer to grow their own. Whether you’re looking for a one-time treat or considering a recurring subscription, you can count on us to meet your cat’s needs. What Makes Us The Cat’s Whiskers: From maintaining intestinal tract motility to supporting healthy digestion, My Cat Grass presents cats with a range of surprising benefits, onlu My Cat Grass as a Registered Pet Food Company can claim. Pet Food Licensed – Animal Feed Material Certified Organic Pet Industry Federation Members Defra Compliant FSA Registered and Audited Multiple Award-Winning Cat Grass Visit our website to learn more...
Kontaktoplysninger
71-75 Shelton Street, WC2H 9JQ, London, Storbritannien
- 02071646755
- meow@mycatgrass.co.uk
- mycatgrass.co.uk
3,9
God
373 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Took a very long time to arrive
Took a very long time to arrive. Company kept asking for my reviews when I hadn’t even received it! I came to the conclusion that I had lost it somehow!!
May give a better review once the grass has been planted and grown
23. april 2023
Cat nip plant - Seeds
Received with thanks.... Hopefully my cat will enjoy the cat nip plant, once it grows! Thankyou for your custom.
1. maj 2023
Really easy to use kits
Really easy to use kits! Plenty of seeds included too! Will buy again.
19. april 2023
Now my favourite cat grass company to order from
My second purchase of the grow your own grass kit and fantastic experience both times. My delivery arrived on time and after a very friendly phone call to my cat grass for help and advice and following the instructions grass is growing nicely and even the cat is sniffing around the pot wanting to take a nibble but after a few days will be ready for my little Bella to eat. Overall very happy customer and will be using again in the future.
19. april 2023
Product looks good but the customer…
Product looks good but the customer service is not available if you need to ask any
17. april 2023
Besvarelse fra My Cat Grass
Hi Frankie, so sorry you weren’t able to call us. Our number is on the header of our website and all calls are recorded so if we are unable to answer we will call you back. You will need to leave a message outside of operating hours. We have had no missed calls from you.
You can also contact us at any time via email which is again on all our website pages or here it is for you again Moew@mycatgrass.co.uk. You can also contact us via our contact us page which will send your support request direct to our operations manager. You can click here to submit your request for support. https://mycatgrass.co.uk/contact-us/ Having checked our system we have received no emails from you.
We have responded within 3 hours of you leaving this review (even though we are outside of operating hours) and would have responded to your support request within this time frame had we received a call or email from you.
Please use any of the options above to contact us and we will be aware you require support, what support you require and assist you further.
We look forward to hearing from you, The My Cat Grass Team.
Helpful, Polite and great grass
Very helpful when I phoned to ask why I could not order online. Happy to take order on the phone and added 10% off as first time ordering. The grass is fantastic and my cats love it as do my small herd of guinea pigs :) :D will definitely be back for more
10. april 2023
Besvarelse fra My Cat Grass
Thank you for your review DH, we were glad we could assist you. Really pleased that your cats and guinea pigs are enjoying their fresh `ready `grown cat grass. We’re here to help if you need any further support, The My Cat Grass Team
Total waste of money
Total waste of money. Bought the ready grown grass + tray and within just 3 weeks it is limp and yellow and my cat won't touch it despite following all the instructions, very disappointed. I also emailed them asking for advice and not received a reply either, so don't recommend the product or the company I'm afraid.
19. april 2023
Uopfordret anmeldelse
Besvarelse fra My Cat Grass
Hi Angela, thanks for taking the time to leave your review. Cat grass does die off (as with all cat grass). We do state on our website that the cat grass should last two to three weeks once supplied to you. Most cat grass lasts one to two weeks after grown however our soil does help the cat grass last longer than our competitors which on;y offer vermiculite (an inert growing medium). All this is explained on our website.
We’re glad your cat grass lasted three weeks for you as it is a living plant and does require daily care to last this long.
If we can help further in any way please don’t hesitate to contact us including by calling 0207 164 6755 and please do leave a message if calling outside our operating hours.
Thanks again the My Cat Grass Team
a high quality product
Seems a high quality product and delivery system just as good as the promotional information says. My cats are enjoying it.
26. marts 2023
Besvarelse fra My Cat Grass
Thank you A Mahoney for taking the time to leave a review we really appreciate it. I will pass your feedback on to the My Cat Grass Team
Fussy cats I'm afraid!
The site was a bit difficult to use but the grass arrived next day as promised. The grass was fine inside the plastic bag but the delivery box was falling apart as it was soaked from the wet grass inside so it may be a more waterproof lining is required. Couldn't give 5 stars as my cats are completely disinterested in it, so sorry!
29. marts 2023
Besvarelse fra My Cat Grass
Hi JW, thanks for your review and sorry to hear your cats weren’t interested. As you say some cats just aren’t interested but thank your for giving us a go and for the feedback on the packaging. We are already looking into this - without adding any more plastic to our packaging.
Thanks again The My Cat Grass Team
Always fresh & in time Thanks
My 🐈 love it makes them happy & me off course, Thanks a lot
16. marts 2023
Besvarelse fra My Cat Grass
Hi Fatima, thanks for taking the time to leave a review. We’re really pleased your cats are enjoying their ready grown cat grass. I’ll happily pass your feedback on to the My Cat Grass Team.
Ideal for indoor cats!
My ragdoll cats have always enjoyed eating grass when they’re out for walks (yep, on a lead…) but since moving to Scotland it’s not been as available due to the cooler weather and the location of our new home. This has been a perfect solution, and both of them now eat more grass than they ever did, keeping their digestion healthy and helping them to live happy lives. Thank you!
19. marts 2023
Not for my cats
Good prompt service. Plants arrived in good condition but sadly my cats did not take to the grass, and one of them was actually unwell. 😿
17. marts 2023
If My Cat had a Credit Card
Excellent customer service from My Cat Grass. They really care about their clients and my cat loves to eat the grass. If he had a credit card this is all he would buy!
7. marts 2023
Growing the first batch of seeds…
Growing the first batch of seeds myself. Growth is fast and well established. Ratio qty of seeds in packet vs cost is excellent. Much better than other vendors. Cats are patiently waiting for the grass being ready. 😊
20. februar 2023
Our cat LOVES the grass and it has…
Our cat LOVES the grass and it has given him a healthier appetite, I think. Before we got the grass he was jumping up on the work surfaces to reach houseplants to chew them. Now he is content with the grass. Much healthier!
24. februar 2023
My cat loves this grass
My cat loves this grass. Huge thank you from me and Lilibeth 😺❤️
23. februar 2023
Fantastic service
Fantastic service. Great product, came very fresh and my boy cat was very happy! Good instructions and the treats were a lovely touch.
8. februar 2023
Brilliant
Brilliant - kitten loves the grass and I love that he is no longer interested in houseplants he shouldn't be! Got some treats in the package too which he is really enjoying. Thank you!
6. februar 2023
The cat grass was lovely and healthy, but no instructions on other items
The cat grass was lovely and healthy, but you get almost no instructions with anything. I got the cat grass station and had no instructions on how to attach the rack to the back splash (I know that sounds simple but it was not as intuitive as you think!) and very limited instructions on the plant pots--ie, to soak the seeds overnight first. It made the whole thing more difficult than it needed to be.
Additionally, the website originally offered different types of grass (oat, wheat, and barley) in pots, but now it seems only oat and the others are grow your own. Or the website is hard to navigate, I'm not sure.
2. februar 2023
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