Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Work like a pro for just £5 per month. A virtual phone service with professional call handling and routing features. Completely customisable to your business. Pay as you go with no contracts or commitments, 1st month is FREE with no payment or card info required
2nd Floor, 34 Severn Street, SY21 7AD, Welshpool, Storbritannien
Excellent service received from live chat support - I couldn't resolve the issue so they remotely accessed my pc/telephone handset. When it couldn't be resolved they escalated it to 'level 2' support. By the time I came in to the office the next morning it was all working perfectly. Can't fault the service.
I cannot recommend My Business Number highly enough. From the very first interaction, everything was seamless, professional, and reassuring. The setup process was quick and straightforward, with clear communication at every step.
What impressed me most was the level of customer care. The team went above and beyond to answer my questions promptly and in plain English. I felt valued, not just like another customer.
My Business Number has made managing my business communication so much easier, and I genuinely trust them to deliver. Reliable, efficient, and friendly – exactly what every business needs.
If you’re considering them, don’t hesitate. This is a company that truly deserves five stars.
I've been using this company for about two years and was initially very happy with the platform. It offers an easy way to create IVR systems, forwarding groups, timing schedules, and voicemail setups, with reliable service and good call quality.
However, there are two key issues that led me to give this company a 2-star rating:
Billing Transparency: The billing system is unclear. I need to maintain a top-up balance to use the service, but there's no way to view a detailed history of charges or costs directly. Whenever I have a billing question, I have to contact support, open a ticket, and wait 24-48 business hours to receive a response with the necessary details. This process is inconvenient and time-consuming.
"Unlimited" Minutes Policy: The company offers an "unlimited minutes" plan for outgoing VoIP calls, which I recently signed up for. However, after reaching 1,500 minutes, I received a notification stating that the fair use policy caps "unlimited" usage at 1,500 minutes. This limitation is misleading and doesn't align with the expectation of truly unlimited service.
I hope the company addresses these two issues. If they improve billing transparency and redefine their "unlimited" plan to reflect customer expectations, I’d gladly revise my rating to 5 stars
Besvarelse fra My Business Number
Hello,
Thank you for taking the time to share your feedback.
We're committed to improving our services and addressing customer feedback.
Regarding billing transparency, we encourage you to contact our customer support team directly. They are available 9-5, Monday through Friday, via phone, live chat, and our support ticket system. This will allow for immediate assistance with any billing enquiries or concerns.
We want to clarify that the "unlimited" minutes plan is designed for normal business usage. The fair usage policy is in place to prevent service abuse, such as excessive call volumes or automated dialling.
Please feel free to contact us if you have further questions or require additional assistance.
- Number People Customer Care
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
