I strongly advise potential customers to think twice
I strongly advise potential customers to think twice before purchasing from BlackTree.
I paid approximately ₹15,000 for a pair of shoes advertised as authentic. Instead, I received the wrong pair of shoes with extremely poor/cheap quality. I immediately raised the issue and returned the product as required.
The biggest problem is that I am still waiting for my refund.
Despite returning the product, my ₹15,000 has not been refunded to me to date. Attempts to contact the company have been extremely frustrating:
❌ Wrong product delivered
❌ Product quality was completely unacceptable
❌ ₹15,000 refund still pending after returning the product
❌ Contact number was not working / I could not reach customer support
❌ Emails/messages were not properly answered after payment
❌ No satisfactory resolution despite repeated attempts
❌ I was unable to get clear and satisfactory transaction/order verification
The website makes claims about product authenticity, but based on my personal experience, I have serious concerns about the product I received and the way my refund has been handled.
I am posting this review to warn other customers. Please do your own research before placing an order, particularly for high-value products.
BlackTree — please return my ₹15,000 and provide a proper resolution to this issue.
Until my refund is received, I cannot recommend this company based on my experience.
BUYER BEWARE. Do not ignore the customer reviews and complaints before making a payment.








