well done with my order, had a bigger list of items that were not available in other places - was prepared to wait more then a month and here got my order within 10days. Btw thanks for few tips on... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I found a hard-to-find product here. Initially, I received a very friendly response right away and thought, wow, this is perfect. But now, 2 weeks later, not a single update or response, and I sti... Se mere
Max and team were great. Unfortunately Fed Ex couriers weren’t. Damaging for a small family run business who work hard. Max went to great lengths to help resolve and received package 3 days late
The customer service for a difficult plumbing issue was faultless and the refund quickly sorted. Sizing for the made up fitting was a bit confusing to me as a layman. I would certainly use this compan... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Kontaktoplysninger
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Storbritannien
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3,7
Middel
137 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Arrived swiftly and undamaged however…
Arrived swiftly and undamaged however box was sealed with just one line of tape, not stuck down, small items and screws loose in box free to fall out of openings in box. Hopefully nothing is missing when we fit it. A little extra care when packaging an item to be shipped out would go a long way to reducing returns I am sure.
30. juni 2025
Besvarelse fra Mybathstore
Thank you for taking time and sharing your feedback. We are committed to continuous improvement and are taking every possible step to prevent similar errors in the future.
Please accept our apologies for any inconvenience this may have caused. Mybathstore Team
Terrible
Terrible. Goods have not arrived several weeks later. No response to emails or phone calls.
22. juni 2025
Besvarelse fra Mybathstore
Dear Malcolm,
thank you for taking the time to share your experience with us. We sincerely apologize for the delay of over two weeks in delivering your product and want to assure you that we are actively working to improve our processes to prevent this from happening again.
Mybathstore Team
very professional dealing
26. maj 2025
Lack of responsive in after sales care service
I bought my Grohe tap towards end of April and when fitted we noticed that the tap was dripping. We contacted mybathstore who did not respond on leaving a phone message on the phone number on their website. I then sent them an email and the only response I got was to go to Grohe as it was under warranty. Under the consumer act mybathstore should have replaced the EXPENSIVE tap. Grohe whilst helpful resolved the issue although it took them nearly two weeks to do. I would never buy or recommend any of network to buy anything from mybathstore they are happy to take your money and a complete failure to after sales care. Its actions like this which makes me want to go a bath shop rather then order it on a website.
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Mybathstore
Dear Nita,
as outlined in our email sent to you back in June, once the product has been installed our involvement is limited to supplying all the necessary information so that the manufacturer - GROHE in this case - can determine the reason of the issue and assist you with any actions covered under the product warranty.
Your item was received brand new and fully working and as such it was installed by a third party - your installer. Once the product has been installed and used, only the manufacturer is qualified to investigate the issue and provide the appropriate assistance.
Totally Ignored!! Scam Company??
*** My point seems to have been proved 6 months to even respond to the review suggests that my point about lack of communication may be accurate! ***
**** Edit Not a scam, did eventually make contact and resolved the issue but not a good experience unfortunately. ******
I ordered a Basin online on the 9th May and opted for collection from this companies premises . It is now the 4th June and I havent been able to collect the basin or make contact with the company despite two in person attempts to collect and various phone calls and emails with no access or response. I feel as though I have been scammed and would advise anyone considering buying anything from them to proceed with extreme caution. If it seems to good to be true then it probably is! I now have the rigmarole of trying to get my money back and purchase the basin elsewhere.
4. juni 2025
Uopfordret anmeldelse
Besvarelse fra Mybathstore
Apologies for all the inconvenience. Our warehouse operates in specific days and hours and so any visits to collect need to be pre-arranged, unfortunately.
Very quick delivery once order arrived…
Very quick delivery once order arrived in UK. Website could be clearer as to collection point if you select this option.
19. maj 2025
Poor customer service
Product never arrived, as for contact and updates regarding delivery this was non-existent at least the refund was quick.
12. maj 2025
Besvarelse fra Mybathstore
Please accept our heartfelt apologies for any inconvenience this may have caused. We are committed to continuous improvement and are taking every possible step to prevent similar delays in the future.
Mybathstore Team
We have placed an order with you in…
We have placed an order with you in March expecting a 10 day delivery & have not received the item or had any communication from you & no one is answering telephone calls.
Order
March 27th 2025
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Mybathstore
Thank you fr taking the time to share your experience. Please accept our heartfelt apologies for any inconvenience this may have caused.
We are committed to continuous improvement and are taking every possible step to prevent similar delays in the future.
Mybathstore Team
Mybathstore had the…
Mybathstore had the hard-to-find-product I was looking for, at a fair price. They were easy to contact about some special needs regarding delivery, which they accommodated and the item arrived exactly on time.
30. april 2025
Besvarelse fra Mybathstore
Thank you for your custom and sharing your experience!
I haven’t received the goods ordered…
I haven’t received the goods ordered and no response to my enquiry on its status. Delivery was meant to be within 10 days
13. april 2025
Besvarelse fra Mybathstore
Please accept our sincere apologies for delivering your order a whole week later than stated. We are committed to work hard to eliminate any similar issues in the future.
Mybathstore Team
Grohe Hand shower supersteel 48416DC0
If you are not willing to confirm order, if you are not willing to deliver order how do you expect to get paid. Terrible service. Never again.
26. marts 2025
Besvarelse fra Mybathstore
Dear Anel,
Thank you for taking the time to share your experience.
We are committed to continuous improvement and are taking every possible step to prevent similar issues in the future.
Please accept our heartfelt apologies for any inconvenience this may have caused.
Mybathstore Team
Great communication
Great communication with Max and quick process of solving the issues with our delivery.
4. marts 2025
IT failure made them forget the order
IT failure made them forget the order: took a reminder to get it delivered
24. februar 2025
Besvarelse fra Mybathstore
Thank you for taking the time to share your experience. We strive to do better each and every time. Thanky you!
The delivery came in two different…
The delivery came in two different parcels. Very helpful
25. februar 2025
Besvarelse fra Mybathstore
Thank you for your custom and leaving this kind review!
Purchased a V&B toilet seat in June…
Purchased a V&B toilet seat in June from this company as a direct replacement for one which had been in place for 5 years with no problem. It was fitted in early August and by October/Sept the seat had cracked and despite several emails, phone calls and messages I have not heard a single word back. I WOULD NEVER DEAL WITH THIS COMPANY AGAIN AND WOULD GIVE O STARS IF I COULD.
1. november 2024
Uopfordret anmeldelse
VERY POOR SUPPORT
VERY POOR SUPPORT
Purchased very expensive Villeroy Bosch toilet with concealed Grohe tank. A total nightmare to install because of really poor instructions. Some washers & bits & bobs missing which we had to supply ourselves, but now we find the internal flush valve is faulty so the water is pouring through the header tank straight into the loo without flushing it. We've contacted support who took a couple of days to reply to say Grohe will sort this out, but they need videos. So, we've replied with videos 4 days ago & now are awaiting for them to find a solution. So, we're having to use the only downstairs toilet we have with a bucket of water - not ideal.
Wishind we had never bought through this company to be honest. Let's see if this review spurs them into action???
7793/090125/65
3. marts 2025
Uopfordret anmeldelse
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