Telecom Egypt Anmeldelser 

GOD, the WiFi keeps cutting almost every 2 minutes and it’s not stable at all, never mind when it goes down for sometime for NO REASON. Let not talk about the SIM card data, very bad. Overall never use WE at all. NEVER

Thieves, stealing bandwidth from customers

Number of customer service agents who understand and really intervene to solve customer problems is nearly zero. Telecom Egypt hires untrained agents who have zero understanding level. Those who respond to calls, emails, online inquires are useless in solving customer problems as they have no authority to solve any thing.

Workers who are supposed to connect landline cables for customers to get the service are above all. They don't want to do their job. The first card they play is there is a cabin problem and it will be fixed in 5 days, one day, a week and so on. Different repeated additional time is all what you get without any actual move, and the final thing they resort to to is to write a report that the whole area don't have the technical ability for landline cables to get connected and the main cabin is stuffed or completed or whats so ever and that's the final card they play so no one can intervene to solve the problem and they are satisfied with this report.

83 days have passed since the day of our contract with them to get a landline service and a single landline in the whole area haven't been connected. If you call customer service million times all you will get is to hit your head through a wall from their nonsense responses

so bad 1 hour to get to customer service online and when there 2 customers before the site rest

Bought a WE prepaid card (Telecom Egipt) several days ago when I arrived to Egipt. In the airport they spoke English and sold me a card. Then there was no support in English anymore. I travel a lot and I always buy local cards in different countries this was my worst experience. If you don't speak local language I recomend to not buy with them.

It has been 2 weeks since they installed VDSL. Wow, great news, until the connection for SOME REASON starts cutting out by itself and even degrading it self from 30mbps to 25mbp, 20mbps, 18mbps download, with 1mbps upload. Repetitive calls to the customer support does NOTHING. Noone calls us back in 24 hours, noone actually comes and checks out the cabinet, and we think there is some kind of foul play or someone who's tampering with the cabinet. They basically humiliate you by giving you no internet access for days or even weeks and ignore your repetitive calls. "We have sent a report to prioritize your request" why does my request have to be even PRIORITIZED? And where is this prioritization? It's legit enough you don't even give us the full speeds, and you throttle them in peak hours, and don't even let us have a stable connection. It's really too much. I can't handle more of this and I hope the downfall of this greedy company

We have waited an entire week for our internet to be fixed and we're still waiting. We've called 5-6 times, done hardware and software resets, bought a new splitter for our landline, and nothing has worked. They finally opened at ticket for us to get a technician after 5 days of no internet. Then the technician didn't show up within the 24 hours that were promised. When the technician did call, he only called once and we accidentally missed it. We tried to call back and the technician's phone said it was out of service. We called W.E. and they said they would send another technician within 24 hours. I won't hold my breath.

This country has the worst internet I have ever seen. Watching a government work hard to screw over its own people and ensure speeds can’t facilitate any actual work to be done online. All the while, taxes are through the roof and your data alotted is never enough and upload speeds of less than ONE mbps. This gvt deserves the inevitable backlash its going to incur from making life as difficult as possible.

this is the worst wi-fi eve I cant even go 5 minutes without it lagging this is such a bad experience

This is the final review am writing because I decided to leave this failure company, same problem now for couple of months.
نصيحة بجد ماتتعملش مع الشركة دي، السرعة عندي ١ ميجا بيتس والانترنت بيعلق وبيفصل والمشكلة بقالها شهور ومش بتتحل

The worst of the worst of the worst internet of all time

This is the worst internet ever its keeps cutting and it always is slow and i always call and the workers don’t do anything

The worst service ever, zero management and problem solving , zero solutions

I have a speed and connection problem for almost 1 month, every time I call customer service they said 72 hrs the problem will be solved or someone will call you, and nothing is happening, last thing happened the customer service guy closed the line while we were talking although I was polite with him.. never seen failure in technical solution and customer service like them.. ZERO out of 5

I was scammed at the official store on airport. I paid 17eur for 50GB data package and only got 10GB. When you arrive at the airport they have a store at the exit and they are scamming people big time. You pay for big data packages and they only activate small data packages. You have no chance to find out, only when you leave the airport, because the prepaid card is active after 3hours. They only scan your passport give you the card and you only hope for the best.

Its a very bad company and they have 0 respect to their customers. Their hotline doesn’t work anymore and i cant even communicate with the customer service. Internet is very slow and inconsistent and i really wish they go bankrupt

140 Gb package is enough only for 12 days of watching YouTube 2-4 hours daily and playing games.Its horrible! And if you open any site or even my Russian bank application to make some transaction during 15-20 minutes , my We wi-fi traffic spend more (!) Megabits than for watching YouTube video during 1 hour (!) 🤔 How is that possible ?

To pay for wi-fi and don't get a normal quote to watch any videos or open any application or shopping sites during the month!
What's going on? Why don't have Normal unlimited internet like other normal
countries provide ?
I discovered that using We mobile internet packages more useful and safe your money better than wi-fi quoted internet !
So don't waste your time and money for WiFi internet in Egypt if you need it only for watching videos, social activities and playing games. Use mobile internet packages ! It will help you to safe alot of your money monthly !

veryyyyyyyyyy slow , limited

#انترنت_غير_محدود_ف_مصر
#Unlimited_Internet_In_Egypt

Extremely expensive service, 140GB to 600GB data caps on vdsl. no unlimted data option