Amazing service. first order with mutts.ie. right after ordering I got messages to say it was being processed and ready to ship. Arrived the next morning. Brilliant service.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service.. almost always next day delivery 😻. Good selection of stock. They also provide an email service to inform when an item is back in stock. And most importantly this business appears to... Se mere
Next day delivery as usual, wonderful grain free Irish dog food (Go Native) and treats. Living in a very rural area it’s more environmentally mindful to order from Mutts and have it delivered (while t... Se mere
Always get my deliveries in great time so I know I can rely on them. They stock some small animal products that are very hard to find elsewhere and their prices of most things are very competitive. If... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Family Run Irish Pet Shop
Kontaktoplysninger
Unit 3, Yarns Ind. Complex, a98Dh66, Bray, Irland
- 012116799
- sales@mutts.ie
- mutts.ie
4,8
Fremragende
589 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Next day delivery as usual
Next day delivery as usual, wonderful grain free Irish dog food (Go Native) and treats. Living in a very rural area it’s more environmentally mindful to order from Mutts and have it delivered (while the courier is in the area) as opposed to driving quite a distance to buy the food myself. Need I say more?
27. februar 2023
Good and quick serviss
1. marts 2023
Quick delivery and a good price on all…
Quick delivery and a good price on all the products, I'll be using them again :-)
30. januar 2023
Great shop
Great shop, great prices, good quality food for all kind of animals. Delivery with a smile
28. januar 2023
VERY fast service and very happy with…
VERY fast service and very happy with quality of products.
27. januar 2023
A satisfied customer as the turnaround…
A satisfied customer as the turnaround time from ordering to delivery was speedy. Being able to track progress was also a great help😀 I plan on ordering again from this company
30. januar 2023
Besvarelse fra Mutts
HI Joanna,
How I explained before, to your previous 1 star review from your other profile we are not in a position to refund you the cost of shipping when the product was already dispatched. How you admitted in one of yours emails you placed the order by mistake, which is surprising as you have to confirm your order before you place it. We have explained to you numerous times why we are not in position to refund shipping . If you could read my response to your previous review you would find all necessary information and links to Customer Rights in Ireland.
Regarding your review of our customer care service I have to disagree with your opinion. Considering your threatening emails that €6 is not worth 1 star reviews , we still kept a high level of professional approach.
Unfortunately considering your behavior and using different profiles to keep giving us 1 star reviews we have no other option then to flag your profile and report to authorities .
My apologies for your unpleasant experience.
once again feel free contact Competition and Consumer Protection Commission
https://www.ccpc.ie/consumers/ if you feel we breach your customer rights
Sam
Order was received without any fuss or…
Order was received without any fuss or bother and kept informed throughout the process.
23. januar 2023
I'm very happy with the products and…
I'm very happy with the products and the speed of delivery,
Very efficient customer service.
27. januar 2023
Besvarelse fra Mutts
Hi Anna,
My apologies for your unpleasant experience. i couldn't find any correspondence regarding your parcel and missing screw. Could you be so kind and email us on sales@mutts.ie and we will try to find solution for this issue. I will speak with DPD regarding ripped box. If you would have any pictures it would be very helpful for us when we will discuss it with shipping company.
Regards
Sam
Purchase of dry dog food and healthy treats
Excellent service and prompt delivery. Immaculately packaged. Highly recommended.
31. januar 2023
Brilliant service
Brilliant service - really impressed with the quality of name tag, perfect
3. februar 2023
Excellent prices and fast delivery
Excellent prices and fast delivery! Highly recommend
27. januar 2023
Popped into Mutts yesterday evening…
Popped into Mutts yesterday evening because I wanted to get a new brand of cat food for my cat to try. Ethan was very helpful and clearly knows his stuff. Thank you! My cat loves the new food, I would definitely recommend!
30. januar 2023
Uopfordret anmeldelse
Brilliant service great prices and…
Brilliant service great prices and really quick delivery
3. januar 2023
Ordered on the 5th January still waiting ill…
Ordered on the 5th January still waiting my first time to order, needed these beds desperately, don't think I'll order again shame!!!!!
5. januar 2023
Uopfordret anmeldelse
Besvarelse fra Mutts
Hi Agnes, as we spoke this evening over the phone you ordered on Thursday the 5th after our dispatch time which is 1pm. So they were dispatched on Friday the 6th which means the earliest you would receive your parcel would be Monday the 9th. We have tracked your parcel which was redirected though DPD for an unknown reason. As promised this evening I will contact DPD tomorrow morning to follow this matter which we could not do today as you called at 5.45pm.
Once again our apologies for this inconvenience unfortunately we have no influence on the courier's mistakes, however we do try to resolve the issues as fast as possible.
Sam
All perfect
All perfect! Delivered within 48h in the middle of Christmas holiday, all products exactly as advertised. I recommend.
28. december 2022
Easy to order and fast delivery
2. januar 2023
calming donut bed
I ordered a calming donut bed - large - and it was delivered in 3 days. Great quality - its like a double bed for my terrier/beagle cross who loves it ! It's a perfect size for my border collie, who's quite big
4. januar 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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