Mumzworld.com Anmeldelser 

I recently made a purchase from Mumzworld on the recommendation of a friend who previously worked with the company. I was quite happy with the overall product selection and customer service. The baby product I ordered met my expectations in terms of quality and pricing.

However, I was disappointed with the packaging. For a brand that focuses on products for mothers and children, I believe more attention should be given to safe and careful packaging—especially for baby items.

Additionally, I’d like to raise a concern I came to know through my friend who worked in the operations team. It was surprising to hear that there are no women working in the operations department of a company named “Mumzworld.” For a brand that markets itself around mothers and women, representation in key departments—especially operations—is important. It sends a strong message about inclusivity and empowerment in the workplace.

Mumzworld has great potential and has earned customer trust through its branding, but to truly stand out in the UAE market, I believe it should also reflect those values internally by supporting and including women in all areas of the business.

I hope this feedback will be taken constructively, as it comes from a place of admiration for the brand and the belief that it can do even better.

I am writing to express my frustration with the service I received. My experience has been extremely disappointing.

Firstly, the gift I ordered was delivered to the wrong address. Additionally, the application offered very limited options, which made the entire process even more difficult. The most frustrating part was the customer service. Despite assuring me that my issue (including the address update) had been resolved after multiple emails, WhatsApp messages, and phone calls, nothing was actually done to fix the problem.

After several attempts to communicate and resolve the issue, I am left with no solution. I would not recommend this brand to anyone.
Certainly! Here’s a more polished version of your message:

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Subject: Urgent: Issues with Order and Delivery

Dear Mumzworld Team,

Here is a summary of the issues I encounter
1. I placed an order as a gift, using my name for the purchase but specifying my friend's address for delivery.
2. After realizing I had mistakenly ordered two gifts instead of one, I immediately requested to cancel one item.
3. Upon checking, I discovered that one item was eligible for return, but the second one was not.
4. I then asked to modify the order and contacted your team via email and WhatsApp to raise a ticket for the changes.
5. I also requested to cancel the entire order. Your team assured me that if I did not receive the items, they would be returned.
6. I followed up regarding the delivery address update, and I sent another email asking why it was not reflected in the system. I was assured that the address had been updated on your end, even though it did not show on my account.
7. Unfortunately, after three days, both gifts were delivered to my friend’s address, and it is now impossible for me to ask her to return one of the items.

I have placed an order that was cancelled by the delivery team while on its way. The reason they shared was because they could not reach out to me: they sent me an email with no signature, no information besides "we are trying to call regarding your order". I thought it was a scan as the sender was Fredieric medina and not even mumzworld... Additionally, I've specified the customer service to leave the package with the security guard or in front of the door. I had to wait to get money back in a voucher, then the order was out of stock. When I could finally order again, the price doubles! Spent hours with the customer service but they didn't want to do anything about that. Even if I lost a lot of time trying to reschedule my order, those things can happen but I would expect to get the same rates when trying to place my new order. Very disappointed

خدمه جدا رائعه وسريعه ، فعالين في حل اي اشكاليه بوقت قياسي ، professional team

Best customer service and best app 👏 it’s easy to much.
And they help the customer always

I recently purchased a bumble-bird-baby-changing-table-white. The quality is very poor. The timber lengths are different sizes and therefore the product does not assemble. It is a waste of money.

I recently purchased a Momcozy breast pump from Mumzworld, taking advantage of their Ramadan cashback offer. Unfortunately, my experience has been extremely disappointing.
Firstly, it was not clearly communicated anywhere that the store credit I would receive would expire after just 7 days. Additionally, the credit is only applied 15 business days post-delivery, which is very misleading. There is no mention of this expiration on their app, making it easy to miss if you're not paying close attention.
To make matters worse, when I reached out to customer service for clarification and assistance, I encountered rude and unhelpful behavior from a representative named Adham. Instead of resolving my issue, he seemed unwilling to help and lacked basic courtesy.
Overall, I feel let down by Mumzworld's lack of transparency and poor customer service. I wouldn’t recommend shopping here based on my experience.

The kindest customer service I have ever dealt with.
I had the pleasure of shopping at Mumzworld, and I must say, their customer service is exceptional. From the moment I reached out with a query, the team was incredibly helpful and supportive. They went above and beyond to assist me with my order, answering all my questions and ensuring everything was handled smoothly. My order was initially out of stock and was supposed to arrive on 7th March, but it surprisingly arrived on 1st March, which was a wonderful surprise on the first day of Ramadan. The attention and care I received from the customer service team truly made my day. They called me multiple times, even though they had already answered my questions and tried to resolve the situation. They followed up again after the order was delivered to make sure I was satisfied with both the delivery and the product. I’m really grateful to the entire team, and I’d like to specifically thank: Ayesha (عائشة) Maryam(مريم) Mena(منّة), and Mazen(مازن) for their outstanding help.This is my first time dealing with Mumzworld, and it won’t be the last 😊

I would like to thank the customer service representative Arwa Mahmoud for being professional and very helpful.

Great customer service, quick and effective response

وصلو الطلبيه بسرعه يوم واحد وجودة المنتجات مره كويسه

Very nice experience so helpful staff , thanks

My experience with all the purchases has always been smooth. The delivery is per expected timeline and all the items are in good condition. The customer service also replied as soon as possible.

The delivery is very bad service even the one who works there i have been calling them for the past 3 days about my order issue and they didnt answer or reply where is my order and i have flight and i dont have anyone who can pick up my order and they didnt answer

يلغون طلبات بكيفهم و تشحد فلوسك عشان يرجعوها

I was sent a used and damaged item, and have just been getting generic “we’re working on it” responses. But are now being completely ignored after I sent yet another email to ask for an update. Very disappointed as I have only ever had a good experience with them before, but it seems customer service has declined. Won’t be ordering from them again.

Delayed delivery without any intimation to me for the aptmil pdf formula for newborn. Call center timings are also very limited not approachable. Need more improvement in post sales service. Will never recommend to anyone to buy product from Mumzworld.
Both call center and people handling customers over email are not capable to understand customer queries.

Mumzworld cancelled 3 orders due to insufficient stock and then never gave me my money back. I have been chasing a rather large refund of QAR1122 for several weeks and each time I get the same empty promises.

I implore you to find your item elsewhere, don’t trust this company.

After 3 days of waiting , my order was cancelled without any significant justification.