Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 1989, we're a family run business - spanning three generations - who focus on traditional values and aim for nothing but exceptional service. In the past 30 years, we have successfully established an impressive reputation within the building industry as the South's leading timber staircase manufacturer. We pride ourselves on our elite industry knowledge and experienced joinery, creating a premium product every time.
Kontaktoplysninger
Unit 30 Moorside Road, SO23 7RX, Winchester, Storbritannien
- 01962712299
- web-enq@multiturn.co.uk
- multiturn.co.uk
3,7
Middel
4 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service experience…
We’ve had an excellent experience working with Multi Turn Stairs.
From start to finish, their processes are extremely well organised and professional. Communication is clear, timely, and proactive at every stage, which makes coordination straightforward and stress-free. Their team clearly understands the importance of detail, accuracy, and programme — something that is absolutely critical on live construction projects.
Customer service is genuinely first-class. Queries are dealt with quickly, issues are resolved sensibly, and you always feel supported rather than passed from person to person. It’s refreshing to work with a company that combines strong technical capability with such a high standard of service.
A reliable, well-run business with excellent systems and a great team behind them. We would happily recommend Multi Turn Stairs and look forward to continuing to work with them.
Thanks from Probuild360
14. oktober 2025
Uopfordret anmeldelse
Not nice to deal with
Delivery was late. No info or apology. Luckily some helpful electricians unloaded for me as I have spinal arthritis. Driver ignored my request to reverse in, broke the trench boards and then threw some pieces of my staircase (rolling about the lorry floor) out of the curtain side lorry onto the building site floor. He said it didn't matter as it all gets sanded. £7.5k for that!
I complained but they said it was all my fault as I should have refused a late delivery. Quality wasn't as I'd hoped. Wish I'd never heard of them.
30. september 2024
Uopfordret anmeldelse
Not a very good experience
Not a very good experience
Stairs arrived but delivery driver was on his own. ( it is expected onsite labour is available to help the driver unload but they don’t tell you this ) Luckily I was able to help him but I honestly didn’t expect that I was to be required to help unload the van.
My fitter arrived the day after to start. One major error, which we did raise with them, was the string on the bottom flight was bowed. It meant when fitting the newel, the newel was out of plum quite considerably. We also found the groves in the newels were engineered too small to fit the half landing. All this had to be rectified on site by my Carpenter which was disappointing.
I was also disappointed to see how badly some areas had been primed. The larger (easier) areas seemed to have a suitable coating but all the fiddly smaller areas had very little primer. The finish was also very rough. We spent a considerable amount of time sanding and re applying primer which I did not expect to be doing.
I’d like to have thought these things wouldn’t have passed their quality checks before delivery. I did email Multiturn once the stairs had been finished and they did reimburse me £400 but I wasn’t very happy with the way they chose to handle my concerns.
Luckily, I had a very skill full Carpenter with an extreme attention to detail who saved the day.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Multi-Turn
Hello Ian, we’re sorry you encountered a non-typical Multi-Turn experience. Customer experience is important to us at Multi-Turn and we are sorry we didn’t meet your expectations this time. I understand our team have been in touch with you regarding this. We appreciate your time and the detail you've given us, so we could fully understand the issue.
We’ve taken action that means that the issues you experienced will not happen again. We understand that you are now happy with your fitted stairs.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.