Mucarus Anmeldelser 

La rapidité du traitement de la commande, et la réactivité du fournisseur

fast and prompt help with the invoice for customer service, now i wait to see the diagnostic tool when it arives

Simple, basic and not confusing.

Excellent customer support! They responded quickly and helped me reactivate my ThinkDiag device. The process was smooth, and everything works perfectly now. Thank you very much for your great service!

They solve my issue very fast.

Muy servicio

Just really like the power and versatility of the tool thank you so much for getting me going again

جهاز فحص جميل وقوي

Excelente atención muy agradecido

Best service ever. Quick response to my query and got issue sorted in minutes.
Product is great and works perfectly hoghly recommended

Site à priori conforme et fiable, support réactif.

Not trustworthy! Promises one thing today tomorrow they ignored you like you dont exist… well I recently bought892 bt + T-Key 101 knowing topology is on its way only to find out its for the selected few! Am really really disappointed. What if they decide to stop rolling out the updates just like they denied us topology!!!

Piss poor company, corporate greed and poor business practices, lies to customers, promises something and doesn't follow thru.
The solution would be to give the 10's of 1000s of customers the topology the were told they were getting, and a public apology. 👎👎2 thumbs down

I bought the MUCAR 892BT because the company advertised that the Topology feature was in development and would be coming to this scanner. Instead, they released a 892BT Pro with what appears to be the same hardware and made the feature exclusive to the Pro model, charging about $300 more. That is a classic bait-and-switch.

What makes this even worse is that many of us actually helped test and provide feedback during development, only to have the finished feature locked behind a more expensive version. Customers who bought the original scanner based on those promises were simply left behind.

On top of that, the scanner is still buggy. It sometimes reports different numbers of DTCs on consecutive scans, some calibration functions don’t work at all, and the app occasionally freezes or loses communication. Very disappointing experience, and I won’t be buying another MUCAR or THINKSCAN product.

Le produit est correct malgré quelques lenteurs au démarrage et au diagnostic. Le souci est que cette marque ne tient pas ses engagements sur le fait de fournir à ses clients la fonction de topologie du véhicule. Ils ont préféré sortir un nouveau modèle avec cette fonction.... Alors que le matériel est strictement identique mais le prix a bien augmenté. Donc déçu

Bought their scanner on the promise of topology feature being added to the 892BT. It has not and these blatant lies from a company does not sit well with everyone that has bought one. Do not buy one if you are expecting topology from a company full of lies. If I could return mine, I would, as now to get topology, you need to buy the 892BT PRO. Shame on you .

Produit correct, mais il etait mentionné qu'une mise a jour offrirait la topology, mais cette promesse n'a pas été tenue.

After doing some research, I decided to buy their top-of-the-line scan tool because they advertised a feature that was supposedly in beta and “coming soon.” We were led to believe that this feature would eventually be available on the tool we purchased.

Instead, they released a new PRO version of the same scan tool for an additional $500 and now claim that the feature is exclusive to the PRO model.

The most frustrating part is that many of us literally participated in testing and helping develop this feature on the scan tool we already own. After using our feedback to improve it, they locked it behind a more expensive version. That feels incredibly misleading and unfair to customers who bought the original model expecting that promised feature.

They are also offering discounts in exchange for reviews here, which seem to violate trustpilot’s rules.