Good price, posted very promptly & good communication. Also very well packaged thankfully, as Royal Mail left it outside in full view of everyone in the rain for the weekend. Despite instruction to le... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It's a magical place. I attend for both magic and 40k games. Fantastic for events too. Knowledgeable polite staff. Great facilities. Membership gives great discounts. Very well stocked and... Se mere
Virksomheden har svaret
Amazing experience using these guys. Ordered on Friday and the game arrived Saturday morning via Royal Mail's 24-hour service which was free. The packaging was the best I've seen from a flgs... Se mere
My go to local game store! Wonderful staff that are knowledgeable and always make you feel welcome. Fabulous range of terrain for war gaming coupled with a very user friendly UI for table bookings.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Edinburgh's Local Game Store open daily offering a wide range of Board Games, Card Games and Wargames for sale, as well as events and space to come and play instore,with terrain available for wargames and a board games library.
Kontaktoplysninger
18-20 Lochrin Buildings, EH3 9NB, Edinburgh , Storbritannien
- 01314665465
- info@moxinthehole.co.uk
- moxinthehole.co.uk
4,5
Fremragende
139 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy online -> IRL experience
Great experience. Easy collection of product and fun chat with the Staff.
30. marts 2026
Great service and Well packaged
Great service and Well packaged. I will definitely shop here again.
29. marts 2026
Quick to resolve my issue
I've updated this review as I had a problem with my order due to a facebook email being used when i signed up. It's not entirely clear why facebook or the shop app used this email but I was contacted by Jamie who was very helpful and has advised that my order is on the way and will send the tracking information to my actual email.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Mox in the Hole
Hi Michael,
Can you email me at moxinthehole@gmail.com with an order number so that I can look into this for you?
Kind Regards
Jamie
Don’t travel far to visit this shop
Follow this place online so travelled 300+ miles to visit the store.
Only to be greeted by some kid behind the counter mouthing off “If it’s not on the board you can’t have it”. Went there with a list of cards they had in stock on website almost £700 to spend.
Well done kid you made £13 on 2 xJurassic Park cards and lost a customer forever.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Mox in the Hole
Hi Craig,
Thanks for taking the time to review us, Jamie here the owner of the business, I wanted to reach out to you regarding your experience. I was actually present in the building for this interaction, while you spoke to my colleague.
So for a lot of reasons which I will cover briefly here but if you would like a more detailed explanation you are more than welcome to pop in and talk to me, call us on 0131 466 5465 or drop us an email at moxinthehole@gmail.com
Our policy at current is that it is we only sell the singles on the wall display that are available in-store, while we work to increase the number of singles on display, the main reasons for this as you mentioned yourself that you usually use mage and saw our store on there, is in addition to mage, we have our own website, cardmarket, ebay (and some other platforms in the works) so in order to ensure inventory is correct and timely processing all orders go through the website for other items.
In addition to this, the binders that you could see behind my colleague for pulling orders from are maybe around 2% of our total inventory.
A lot of what is listed on the website and the above platforms are kept off-site in our storage as you will recall the store has quite a narrow layout, so we wouldn't be able to hold all the inventory in the unit. So although the website shows it as being in stock, a lot if physically not in-store, which is why shopify is set to display that usually those items are available within 24 hours so that they can be picked and brought to the front counter accordingly for collection.
So the list of cards you had would likely have not been available.
So to avoid your disappointment its why we don't currently deal with lists over the counter, because in-stock online and in-store are two separate things. Now given you said you were looking to spend £700+ which didn't include the more valuable cards from the wall, I can only assume your order must have been a lot of the cheaper bulk commons/uncommons or rares/mythics below £3-4 as they are kept off-site which I imagine must mean your list was several hundred cards. To allow prompt processing on those kind of orders it's why they are stored separately.
Which is why we offer shipping 6 days a week with free shipping.
I can only apologise, that my colleague actually getting you the Jurassic Park cards, because they had just been filed away so he knew they were on site was an issue for you with the rest of the list that may not have been available.
Kind Regards
Jamie
Had lots of fun
30. januar 2026
A gem of a store
I'm so very glad my wife and I decided to take a chance on a Lorwyn draft night while on holiday in Edinburgh; Mox is an absolute gem of a store. The selection of single cards, accessories and bundles is extensive and competitively priced, and the community friendly and welcoming. I had an excellent time and will not hesitate to drop by again if we end up in Edinburgh in the future.
30. januar 2026
Very disappointing experience
Very disappointing experience with Mox in the Hole.
After placing an order, I contacted them to add additional cards. I was later told that orders cannot be edited, so I asked for the order to be cancelled so I could reorder everything together.
I followed their instructions and raised a cancellation request. After this, communication stopped and I was blocked from further contact and prevented from placing new orders, leaving me unable to resolve the situation or reorder.
The handling of this was inflexible and unhelpful, especially as I acted quickly and in good faith throughout. Blocking a customer instead of resolving the issue is not acceptable.
Based on this experience, I won’t be ordering again.
1. februar 2026
Uopfordret anmeldelse
Really good!
29. december 2025
I visit the store weekly
I visit the store weekly, order sporadically and am never disappointed by the service, products or service.
Friendly store, great team, great place to hang out and play your choice of game.
The team is always on hand to help, advise and point you in the right direction.
Thank you for making my trips to my LGS enjoyable.
19. december 2025
Uopfordret anmeldelse
Very friendly customer service and fair…
Very friendly customer service and fair prices.
28. november 2025
My go to local gaming store
My go to local gaming store. Runs extremely good deals and is a reliable source of anything I need from Warhammer to Sealed MTG.
28. november 2025
excellent well staffed shop
excellent well staffed shop. running great events in a great atmosphere.
31. oktober 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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