Mowshop Anmeldelser 

Ordered a Stihl MS182 chainsaw, package recieved within 2 days, good quality chainsaw and excellent service from Mowshop.

Every thing I needed was in stock, it was well packaged & delivered quickly at a cost as good or better than I could find anywhere else.

I bought a STIHL chainsaw from The MowShop. Although I assembled it correctly, I couldn't get the chain to rotate. After several unsuccessful attempts and growing increasingly frustrated, I called The MowShop for advice. They were very helpful and suggested I bring the chainsaw to one of their branches so they could take a look. Before doing that, I also contacted STIHL, who recommended I try my local authorised dealer. Unfortunately, the local dealer was very unhelpful and seemed more interested in putting me off than helping me. They succeeded. So, I took the chainsaw to the nearest MowShop outlet, about 60 miles away. They had already phoned ahead, so the gentleman at the counter was expecting me. He identified and fixed the problem in less than 5 minutes. Now that's what I call excellent customer service. Thank you! I wont hesitate to go back to the shop even though it is 3 hour round trip!!

Wanted to buy STIHL pressure washer, water trolley and a replacement chain for my chainsaw. All going well until I noticed that I was being charged £18 for Highland and Island delivery. I pointed out to the company that I live in Central Scotland NOT Highlands. Completely ignored, will look elsewhere

Easy to use website, good price, good product delivered promptly, would buy again

Ordered Stihl hedgecutters. Were cheapest online. Free delivery. Actually were delivered the next day in the morning at the time that the courier said. Outstanding company and outstanding courier. I’m hard to impress but this most certainly was impressive. And I’ve not been bombarded with emails trying to sell me stuff!!

Very fast delivery next working day may thanks from Happy Buddha Bonsai b31 birmingham great price good service

I went on their website to order 3 Husqvarna products totalling £478.02 . Their prices were all stated as including vat however when I tried to make payment they changed the amount to £573.62.
I sent them an email concerning this issue and received an initial response stating it was my device to blame. I informed them (sending photos of prices stated) that the same prices were on other devices and asked for a copy of their complaints procedure.
This was denied on 3 separate emails and finally they acknowledged they would look into my complaint as per their procedure (still not sending a copy ).
I later found on their website a quote from their procedures stating "MowShop are committed to providing a high standard of customer service and satisfaction. If you have any concerns or complaints about our products or services, please contact by Email  or by telephone on 0345 222 1538 during business hours Monday to Friday.
We will endeavour to address and respond to complaints and concerns within 2 working days. Customers will be kept fully informed on the progress of resolving complaints ".

After 4 days and no further contact from them , I asked for a formal response to my compliant and was told in a totally rude and unprofessional way "they have addressed my complaint" end of story.

I find the whole experience with this company totally unprofessional, rude and lacking any customer service at all leaving me no option to refer the false advertising of prices to trading standards for them to investigate based on all the evidence (and photos) provided.

Buyer's beware..

Thank you Joe once again. Very pleased with the Stihl fuel can and nozzles and price. The hat will come handy. Quick delivery

Below retail by £37. Easy ordering. Delivery next day by midday.
Pleasure to do,business with mowshop.
Excellent service

Ease of purchase with good follow up informing of order progression. Delivery was very quick and arrived spot on the time given. In addition the purchase was the best price available from all the competition. Will certainly use this company again and recommend it to friends

Great item, good price.
Positive experience, quick delivery.
Many thanks 👍🏼

Ordered the Stihl asa20 secateurs which was in-stock and delivered next day unlike some sites which show stock regardless of availablity. Excellent service and price.
The asa20 also highly recommended - well made and extremely efficient in operation.

Bought a Stihl chainsaw off Mowshop. It worked fine upto the last cut of the day when the chain came off. It must have come loose without me realising. I had problems getting it back into the guide so decided to get another chain but I also decided to get a 40cm as well as the 30cm guide as the handbook said there was one compatible. A WhatsApp message with Mowshop sorted out which it was that I needed so I now have spare chains and two guides for cutting whatever size of tree I need to. Excellent service and fast delivery

Terrible customer service. Unhelpful and unclear. Bought a chainsaw and it had an initial problem. They didn’t care and gave unhelpful advice that was inconvenient. Turns out my chain saw had a tiny fault that had a very easy fix - but they werent qualified to advise me. My advice don’t use mowshop.com. I won’t be again

Quick delivery and well packaged item.

Initially helpful and responsive. Product arrived on time. Unfortunately it was the wrong size (boots) so I needed to return them. At this point I realised the return would be at my expense, and Mowshop sent me some long terms and conditions of return which included a "25% restocking fee". I asked if this applied to my product and they advised that it did. I pointed out that this was against distance trading law and they agreed to waive the fee (its illegal to charge this fee in the first place). Return has been slow due to staff holidays at their end. Exercising my consumer rights seems to have annoyed them as they are were no longer responsive via email. The refund was processed quickly on return however. I feel this could be a good company let down by some very questionable policies.

Very responsive customer service. Answered my questions promptly and send my order on a pre-10:30am as a gesture of goodwill.
Brilliant, thank you!

The cheapest price I could find on Google. Very good communications and next day delivery included!
Come on, this is exactly what we're all looking for. A👍up and 5⭐️ to Mowshop

Truly fantastic, I ordered a chainsaw on Friday it arrived on Saturday morning. Ordering process was really easy, price was good, i even received a mowshop stihl bobble hat…