Movado Anmeldelser 

Women Bold 2.0 watch battery replacement. Near impossible to remove snap on back plate. Why not a screw type back plate for eady battery repair? Nonlinear wants to mail a watch to wait months for a battery replacement. Will never buy again

Bought a Movado Museum Sport watch about 5-6 years ago for around $800. Wear it maybe 15-20 days a year. Had the battery replaced once. Was dead again so had the battery replaced at a jeweler but wouldn't run. Sent into Movado. They want $500 to "fix" it. Basically said that literally everything except the case needs to be replaced. Totally unacceptable. I have 20+ watches many that are 30 years old and work perfectly fine. No excuse - they should be embarrassed and ashamed.

Twice ordered watch and never received. They said insufficient address but I don’t have problems with other orders from other companies. Scammers

Very bad quality on the Movado Bold watchstrap. I need to replace mine but Movado does not have the strap anymore and is unable to help me in any way.

I received a Movado Style 3600372 as a gift and only recently wore it for the first time. Despite never being used until now, the band already has noticeable dark discoloration.

When I contacted Movado, the representative immediately asked why I was calling since I “knew it was outside the warranty period.” That response caught me off guard — I wasn’t expecting the watch to be damaged before I ever had a chance to wear it. While I understand warranty limits, I found the interaction dismissive and not what I expected from a brand at this price point. I’m now paying for the repair myself.

I’m sharing this so that others know to inspect their watch bands right away and be aware of the warranty timeframe.

I bought a Movado time piece in December 2023. I contacted the company because the crystal had came off, which is the face of the watch and the battery stopped working. I contacted the company and was informed in regard to my watch was still in warranty.I send my watch in for repair Because I was emailed shipping labels and the process was smooth. It is now 2026 and I am working on my second Movado time piece because of the same issue which is leading me to believe the quality of these watches are poor, but they are very expensive depending on the Watch you pick. I spoke with representatives on several occasions and ask why am I not being emailed the shipping labels when it was done before The representative then went on to explain to me it was a one time courtesy and I have to write on a piece of paper what the issue is and write down the address where I can ship my watch to be fixed she went on to explain I can go with whichever carrier I use being UPS or FedEx. I went on to explain to her that is such an inconvenience and that is not professional. I do not feel safe writing things on a piece of paper letting you know what’s wrong with my watch versus being already input it in your system and a shipping label being created to make it a nice and easy process as before where I feel safe that my watch will make it to the company and be properly repaired. I will never buy another time piece from Movado . Customer service is very poor. I should have stuck with Shinola. So if you are looking for a beautiful time piece that will last and work where you’re actually able to go in store for repairs do not go to Novato. They will give you the runaround and they talk to you in a condescending voice. Do not recommend if I was able to give half of one star I would have done so very disappointed in this company.

I bought a watch online from the Movado Company Store dot com. The watch was delivered and was the correct watch and was new in the box.

......But 5 days later, I get a fraudulent charge come through using my card number on walmart dot com. I'm 99 percent sure it was from this online purchase because I had just switched to a new card and this was one of the only purchases I had made all week using the old card.

Be very careful ordering from these guys.

I ordered a watch Sun 3/22. I was sent an email telling me that I’d get tracking information in two to three days. I waited all week for an email letting me know my watch had shipped. It never came. Even checked my spam folder just in case, nothing. The order status in the website only said “Fulfilled” but not “shipped.” I tried to use the contact form on the website, but I could only type a few words in the comment box; not enough for a full WTH message. I found their number and called on Sat and used their automated system to inquire about my order, but it said more information was needed. I set a reminder to call Monday morning. Watch came Sat via USPS about ten minutes after I’d contacted them. Watch looks good, it arrived, but their communication is quite lacking.

I purchased a watch and paid overnight delivery.
Instead of it being shopped overnight, it shipped with 4 day delivery!
No customer service, no live chat, no reply to my emails. Worst company in history.

I've bought several watches from Movado and never had an issue until now. I wanted to return a watch and get a different one. They don't do exchanges, so I went and purchased the new watch, intending to return the first one. Went to use their international returns platform, and get an error message that the transaction isn't recognized. I write them and they say they'll get me a return label. That was 10 days ago, I have yet to receive a return label. I have followed up a couple of times since then and all is get is, "we appreciate your patience and understanding, rest assured we will let you know as soon as the label is ready". Gee, thanks. I don't understand why it takes so long to generate a label that I should be able to just print at home, but can't because of an error on their website!

Took 4 months to repair my watch... it got shipped to the wrong address... customer service didn't know what happened.... never again..

I ordered a Movado Face, which came in so many layers of cardboard packaging that it felt like a whole forest was destroyed just to deliver my watch. I guess the excessive packaging is there to give you an illusion of getting a premium product, but this watch is everything but premium: it’s very lightweight, borderline flimsy, and feels like one of those off-brand watches you can get for $50 on Facebook, definitely not worth the $400+ I paid, even though that was supposedly marked down from $600. On the plus side, the strap feels nice and soft, but that’s about it, spend your money elsewhere because this is not worth the price.

Purchased the pink pearl face movado for $450. Lasted 2 hours. The glass cracked thru the inside with no visible hit on the outside of watch !!! STAY AWAY FROM THIS WOMENS PINK PEARL GOLD PLATED WATCH. STRAIGHT TRASH!

I purchased a watched from Hudson Bay in Canada 4 years ago, which is hardly worn as I have a collection. Recently the glass just fell off I took it in for repair and was told after 6 weeks that it can't be fixed as they can't get replacement part.

I call the head office in The US only to be told that this particular watch was pulled from the market shortly after i purchase because they were having issues with it.

The rep is telling me to send it to US with no guarantee it will be fixed and I could get a discount to purchase a new one if they don't have parts. Now why was it being sold in the first place if they knew it was having issues, why was it not recalled.

Ordered movado watch over new year.
Changed my mind and emailed to cancel the order within 10 mins. They advertise to cancel order within 15 mins which is hassle free. But no one replied to my cancellation email.
One week after watch was shipped and email notification came. Replied on it to cancel the order again but irrespective they sent out watch anyway.

On top of this, USPS lost the watch and asked me to wait for 3 more weeks to see if it shows up.

Worst customer service and customer support.

I have purchased a few movados over the years and I decided to order one last week for my wife for Christmas. The price was great but I’m still waiting for the watch which came with “2 day FedEx” shipping. Contacted movado tonight to ask what was going on with my order and why it hadn’t arrived yet and was informed that it was sent regular usps mail! I expressed my dissatisfaction and how I felt deceived since the shipping when I purchased clearly stated FedEx 2 day and was responded with the typical apology and excuse. I don’t want excuses and apologies, I want the item I paid for when promised to be here or some kind of compensation for the inconvenience. You need to do better Movado.

horrible watches backward IT SYSTEM RETURN POLICE HORRIBLE NOT WORTH THE PRICES DONOT WHERE THE WATCHES ARE MADE.
SMART WATCHES ARE THE BETTER CHOICE.
DIALS INSIDE THE WATCH HAVE BEEN CHANGED

The purchasing process was great, shipping was quick, my watch arrived undamaged, and shipment tracking was accurate. The watch itself was new and in great condition upon unpacking. I purchased the Alta SE with the stainless bracelet, gold PVD trimming, and black face. So far, I am happy with the watch and its basic mechanical functioning. The only thing that could have been better; since I ordered online, would have been a small toolkit for adjusting the bracelet to fit my wrist. I couldn't wear the watch out of the box because it was sized far too large and no tools were provided, so I ended up ordering a watch toolkit and waiting for it to arrive so that I could make the adjustment and wear it. Other than that, so far so good.

Dont buy here, the quality is so bad and when you want to return the Parcel you are given an address in China and you don’t know if it will reach that address at all!

This company specializes in and are masters the switch and bait method for sales. I purchased what was advertised as an Italian suede bag of high quality, but what was shipped to me was a shoddy inferior product that looks ABSOLUTELY NOTHING like the advertised bag and is worth no more than $10,00 tops. They also advertise that they are a US based company, but in order to receive a full refund you have to ship the item back to an address in China, and the shipping fee to China cost more than the shabby purchased bag. DO NOT purchase anything from this company they are nothing but out and out scammers.