Motorpoint - Coventry Anmeldelser 

I purchased a Peugeot 3008 GT from Motorpoint Coventry on the evening of 23rd January. Unfortunately, almost immediately after driving away, I realised there was an issue with the brakes. I returned the car first thing on Saturday 24th and was informed that the near-side rear brake caliper was seized and that the metal of the brake pad had been grinding into the brake disc.

I found this extremely concerning, particularly as Motorpoint’s website states that all vehicles are checked by experts and undergo a comprehensive multipoint inspection. It is difficult to understand how such a serious and obvious issue could have been missed.

To their credit, I was provided with a VW Polo as a loan car so that I wasn’t left without transport. However, this vehicle was completely unsuitable for my work needs and significantly below the standard of the car I had purchased. Communication was also disappointing. The Service Manager told me on two separate occasions that he would call with updates, but no calls were received and I had to repeatedly chase for information myself.

After speaking with the Prep Manager, the situation improved somewhat. I was able to have the loan car upgraded to something more suitable, and he did a better job of keeping me informed, which I appreciated and he is the only reason this review is not being scored as a 1.

I have since been informed that the Peugeot has required new brake discs, pads, a caliper, plus a new sensor and wiring harness. The process took over three weeks, then when I got the car back I found the Oil had been over filled excessively and on its first decent drive out and it spat oil all over the manifold causing smoke from the engine bay. It must have been serviced and checked by the new apprentice.
Overall, this has been a very frustrating and disappointing experience. While some staff members were helpful, the initial quality checks and level of communication have fallen well below expectations.

Made it so easy and stress free to buy a car . Staff friendly and helpful would totally recommend buying a car from you

Great service, this is my 6th car from motorpoint and never been disappointed. Spare key on its way.

We were made very welcome as soon as we walked through the door.
Toby dealt with us and he was more than helpful and very professional

The handover was simple and effortless. My wife loves the car, it was valeted and looked spotless in and out. Great experience overall and could not be more happier with the team.

Many thanks for the patience shown with the purchase of my car

Ash at the Coventry branch was brilliant, great customer service. Love my new car.

Great car & a no pressure sell. Love how they let you look at cars by yourself. Don’t follow you around lol. Smooth part ex & buying a new car 😊

The staff were very helpful but not pushy. They arranged for the transportation of a car from another venue to Coventry and gave us a clear and concise breakdown of how the 2 cars we were considering compared to help us make our final choice. Following the sale there was a follow-up call just to check everything was OK.

Very helpful.

Very professional friendly service

Left me alone to view cars. No salesman constantly pestering.
Helpful staff when needed.

Toby was great from start to finish! Couldn’t ask for anymore.

Recently purchased Ford Focus from Motorpoint Coventry. Initial Viewing and Final Purchase both conducted in a friendly and professional manner. Vehicle prepared to a high standard. Many Thanks.

It was a very busy Saturday at the Coventry branch, but we were able to book an appointment to view a Mazda CX-30 with ease.

I spoke to Matthew on the phone, who was incredibly helpful and sent me a personalised video of the car. My heart wasn’t set on the vehicle, but after seeing the video I immediately called back to put a deposit down and reserve it.

When we arrived it was very busy, but we were warmly welcomed by Akshay (Ash), who swiftly provided us with the keys, answered a few of my questions and allowed us to test drive the vehicle.

When we returned, Ash was attentive, but didn’t linger intrusively like I have experienced at other car dealerships. I decided to buy the vehicle and Ash provided top rate customer service. He was personable, funny and made me feel comfortable that I had made the right choice.

He made the whole process easy and comfortable and was not pushy. I was very grateful for his service and I think he represented Motorpoint well.

Since buying the vehicle, a service notice appeared on the dashboard. I emailed Ash, who promptly responded and provided simple instructions on how to remove it, as the vehicle was not actually due for its service. Very impressed with the aftercare, as I have received much worse aftercare service from smaller dealerships in the past. I would recommend!

Looked at an Iveco high roof lwb van at the Coventry depot before Xmas, took delivery of it last week, from start to finish Victoria was prompt with phone calls & emails and dealt with the whole process well throughout, infact even when Victoria wasn’t available Matt & Ash were very helpful and knew exactly where the deal was at, I would not hesitate in contacting them again for another

Very relaxed atmosphere to buy a car in, not rushed and no pressure. Wajid Ali was very helpful and showed me the cars that I was interested in, and very helpful during the buying process.

I have used Motorpoint twice now. On both occasions it has been stress free. I find the car online, have it moved to my local branch (for a £149 fee) inspect it and purchase if happy. The new car is home with me within a week and the part exchange for my old cars has been excellent. I'll be in the market for an EV by the end of the year and will be using Motorponti again. I won't buy cars from anyone else from now on.

Very smooth sale, great car, most impressed. All round excellent service.