Motorpoint - Chingford Anmeldelser 

Be wary when buying a car from Motorpoint. I bought a 2 year old Skoda Karoq. The purchase experience itself was fine, although I encountered a few gentle pressure tactics from the person I dealt with, such as, 'If you don't come back today I can't be sure the car will still be here tomorrow,' and when I did return, and was deciding what to do, 'We need to do this quick, as my team that processes the car will need to go home soon'. Ultimately, I bought the car, which was my decision, and I was slightly naive, as I hadn't previously bought a car in over 20 years (to which he reassured me, 'You have absolutely nothing to worry about, we're a massive reputable company that isn't going anywhere and can't afford to o anything wrong). Lesson learned.

The car itself runs fine (to date), but I was disappointed to learn it had undergone extensive touch-ups and paint corrections to mask damage. At 5pm in the pouring rain, and due to how the cars are prepared, the issues were difficult to spot; however, after a few days, they became quite noticeable. I took the car to a detailer who was pretty shocked - the whole bonnet and front wing had been repainted, and some of the damage is now visible again. (He was also appalled at how dirty the engine bay was, but that's a different story). I now have to pay a decent amount of money to get the car repaired and brought to the standard I would have assumed Motorpoint would sell the car in.

I initially didn't plan to leave a review, but after emailing to let them know my frustrations and receiving a delayed and polite response that essentially said, 'It's your fault; there's nothing we can do about it,' it left a poor taste in my mouth. I 100% accept I could have inspected the car better. But what Motorpoint could do is ensure they tell customers about any pre-existing or previous damage on the cars they sell. That doesn't seem like an inappropriate ask.

I won't buy from Motorpoint again, and I write this review in the hope that others will think twice. And if you do decide to use them, inspect the car better than I did, and ask specific questions about any corrective work that has been done

Just lovely people there osmen is a top guy and zanam as well thanks again for all your help and support 6 stars

Very organised and smooth handover of the vehicle. Mine was part exchanged and took no time at all.

Your staff are a credit to you.

Your price match not so much...
Otherwise it would have been 5*

I couldn't have asked for a better experience! Zeynap were so friendly, helpful, and easy to deal with from start to finish. Never felt pressured, and made buying my car feel simple and stress-free. I'm really grateful for all their her and would happily recommend them to anyone looking for a great car-buying experience. Thanks again!

The process of purchasing a car from MotorPoint is seamless, from reviewing potential cars on line, with plenty of information provided to assist with determining your car choice, booking your car for its test drive, trade in of your old car and purchase of your new car is pretty painless, this is my 4th purchased from MotorPoint now, it’s just makes purchasing a car hassle free, would highly recommend.

Zeynep at Chingford was super helpful, friendly and knowledgeable. Definitely put me at ease buying a car. Would recommend to anyone.

Nik and Zeynep were very professional, experienced and knowledgeable from the second I walked into the shop. Put me at ease instantly.

A very friendly and professional service. Answered all our qy, organised the paperwork. The car was immaculate. Zaynap iwas a pleasure to deal with.
Satisfied customer.

Absolutely amazing service from Zaynep!
She was so lovely and helpful. Got us over some problems ( caused by us) . Big pack on the back and a pay rise for her professionalism in looking after us.

After having all the details checked manually, including the mileage, specifications, battery health and first registration we went to collect this MG ZS EV reg HW73NNB
We are lucky that we insisted on a copy of the battery health report - this was showing 87% not 95% which for a car just 2 years old is significant degradation and only 120 miles range showing when fully charged. They have relisted without updating the correct battery health. AVOID!

Zeynep was very helpful and lovely to speak to made my purchase very easy

People who knew what they were talking about, listened to our requirements, found the right car at the right price and gave excellent service.

Good serviceman

Your price are competitive, and the services are good

Very friendly and helpful 👌

Excellent service & support during our purchase at Motorpoint

Chloe Brown she was really friendly and helpful, we looked a couple of different cars before we settled on the Seat Ateca we took it for a quick test drive and then sorted out the finance. Would definitely recommend motorpoint good selection of cars and good knowledgeable sales people.

there are humble honest and helpful

I am an older female customer who went on her own to change her car. I was in the hands of a young girl called chloe. She could not have been more patient or more knowledgeable. She made the experience so much easier. She did absolutely everything she could to help me in a very pleasant way. Thank you chloe