I had an excellent experience using motor point at Birtley. To be honest I have never purchased a car with such speed and efficiency. All done and dusted in two days! Jordan was great to deal with he... Se mere
Lokation
Skift lokationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... Se mere
Virksomheden har svaret
Wasn't shown around the vehicle correctly or shown how to use the incar entertainment system, ie folding mirrors,phone connections etc.. damage to the rear seats after taking parcel shelf out. Just no... Se mere
Virksomheden har svaret
Hi I can honestly say my experience with Motorpoint at Birtley garage was excellent. The staff were exceptional and very attentive, helpful and professional. The staff member who helped my friend and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Skrevet af virksomheden
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Kontaktoplysninger
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Storbritannien
- 0191 2837864
Over 1000 new cars every week
4,6
Fremragende
889 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No pressure from staff
No pressure from staff - clear instructions to view and scan cars on the site!
17. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Reece,
Thank you for your review! I am pleased you enjoyed the no-pressure stress free experience with us.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Besvarelse fra Motorpoint - Birtley
Hi Frederick,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that you felt at ease when shopping with us!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great experience buying a new car
Great experience buying a new car! As always, loads of choice and cars easy to view. Saw a car I really liked, Jack was great with showing me around the car, telling me about all the features and allowing me a test drive. He was then very helpful with the sale when I decided to go ahead. It was also nice to be remembered by his colleague, Lee, who I'd bought my last car from. Very friendly place.
21. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Laura,
We're so pleased to hear you had a great experience finding your new car! It's wonderful to hear that Jack was helpful and that you appreciated the choice and ease of viewing the cars. We're glad you enjoyed the test drive and the smooth sales process.
Please do not hesitate to give us a call if you require anything further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A great experience
The people that dealt with us were very helpful and polite they were a credit to the company The young lad Who sold us the car was great The transition went very smoothly Everything was excellent
20. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Norman,
We're so pleased to hear that our team was helpful and polite, and that the car buying process was smooth. We're delighted everything was excellent! Thank you for taking the time to leave us a review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very professional service
Very professional service clean and tidy showroom everybody in showroom all said hello and asked if everything was OK will definitely buy again from motorpoint
Thank you
20. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Ian,
We're so pleased to hear you received very professional service and found our showroom clean and tidy. It's wonderful that our team made you feel welcome, and we appreciate your intention to buy from us again!
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Friendliness of staff
12. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Thomas,
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and you found our team very friendly.
If we can assist you further please do not hesitate to give us a call!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
After searching other dealerships for…
After searching other dealerships for some days, I found my experience at Motorpoint to be incredibly refreshing. I found my vehicle online and the communication was great to gather more information and arrange a viewing. When I arrived to collect my car there was no pressure and I was given plenty of time to browse the rest of the range in case there was anything more suitable. I decided that the original car was the best fit, and the whole process was very smooth, efficient and clear. I had greater peace of mind buying from a reputable dealer with aftercare support. Whilst options for warranty etc were provided for me, there was no pressure at all which I found to be a huge relief. Would thoroughly recommend.
15. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Stephanie,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a positive experience with us and that you felt at ease when shopping with us.
If we can assist you further please do not hesitate to let us know and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Lee Frost made everything very easy
18. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Martin,
We're delighted to hear that Lee made everything so easy for you. We strive to provide a seamless experience for all our customers.
I will be sure to pass your kind words over to Lee and the team and we hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent customer service
Excellent customer service. Big variety of cars. No pressure from sales people.
Very positive visit nothing was a bother. Purchased a car.
Big shout out to Kate Smith who helped us and guided us through our new purchase.
16. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Stephen,
We are delighted to hear you had such a positive visit and found a car with us! It's wonderful to know Kate provided excellent service and a pressure-free experience. We'll be sure to pass on your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
great service
15. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi William,
Thank you for taking the time to leave us a great review I am pleased you had a positive experience with us.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Taken away the stress of buying a new…
Taken away the stress of buying a new car. Staff courteous and helpful .
14. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Teresa,
Thank you for your review. I am pleased to hear our team was able to make your experience enjoyable and stress-free. Please do not hesitate to get in touch if we can assist you further.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Tayyab
My experience with Tayyab was excellent. He was really friendly and helped me a lot. The only single issue I had was that when i collected my new car it was quite dirty. There was empty fruit shoot bottles under the seats and lots of crumbs around the back seats which I didn’t notice until I got home. Otherwise the service was absolutely excellent and I will use them again for future cars.
5. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Sophie,
We're delighted to hear about your excellent experience with our Tayyab and the overall service. We sincerely apologize for the cleanliness issues you encountered with your new car upon collection. We're addressing this internally to ensure our vehicles are spotless for all customers. Thank you for your understanding and for choosing us.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
MEGAN PARKER
9. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi George,
Thank you for your review! I am pleased Megan was able to offer you a great service. If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Amanda was very professional and…
Amanda was very professional and informative and made the purchase of the car very easy, have already recommended to friends and family.
4. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Paul
Thank you for taking the time to leave us a great review!
I am pleased to hear that your experience was a good one and that she was able to provide you all the information you needed!
If we can assist you further please do not hesitate to get in touch and I will make sure your kind words are passed over to Amanda!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Jack was excellent and helped me choose…
Jack was excellent and helped me choose my car which is amazing. He was understanding, amazingly helpful and just got me. What a start and a great ambassador for your company. I would, and have recommended Motorpoint to my family.
7. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi,
We're so pleased to hear about your excellent experience! It's wonderful that Jack was so understanding and helpful in assisting you with choosing your amazing car. We truly appreciate your recommendation to your family.
Thank you
Motorpoint Birtley
We purchased a Ford echo sport.
We purchased a Ford echo sport.
I was not sure what I was requiring, I spoke with Wayne, who offered advice and support around my budget etc.
The biggest part of this was he didn’t push or force any sale of the vehicle, everything was done at my pace.
Once I identified the car I collected it the following day, the couple of little things on the paint work were addressed and the sale was complete.
Wayne is a credit to your business and the way he sold us the car the finance and the added cover was great all within on my budget.
I can not fault this service at all.
My daughter purchased a car previously from you and the experiance again was top notch.
I would like to thank Wayne again for his work.
6. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Gavin,
We're delighted to hear about your excellent experience and that you found the advice and support helpful. It's great that you felt no pressure during the process and that everything was handled at your pace. We appreciate your kind words about our team member and are happy to know your daughter also had a positive experience. I will be sure to pass your kind words over to Wayne and the rest of the team!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
No pressure salesman
No pressure salesman, very professional, and honest.
Gave good acceptable trade in price for my old car.
Made the experience quick and easy. Will be using motorpoint in the future.
3. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Ann,
We are so pleased to hear that your experience with us was a positive one! It's wonderful to know that you found our team professional and honest, and that we could offer a good trade-in price. Making the process quick and easy for our customers is always our goal, and we look forward to assisting you again in the future.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece was very polite
Reece was very polite, informative and helpful throughout the process.
Thank you
1. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Steven,
Thank you for your review. I am pleased to hear your experience was a good one with Reece and that he was able to assist with your requirements throughout the car buying experience. Please do not hesitate to get in touch if you have any questions and I will be sure to pass your kind words over to Reece!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service no hassle
1. juli 2026
Besvarelse fra Motorpoint - Birtley
Hi Gerald,
We are so glad to hear that you had a hassle-free experience with our customer service. We truly appreciate your kind words!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service overall Very helpful…
Excellent service overall Very helpful salesperson.
Only thing that was frustrating was poor communication following visit to Motorpoint when I spoke to member of staff with a query on same day of visit and asked to speak to salesperson and was told they would pass message on and call me back but that didn’t happen
Again Motorpoint rang on 3 separate occasions 5 days later however it wasn’t the same number given to me by salesperson and no voicemail was left so I didn’t answer thinking it was a scam. The calls were to tell me the car was in the garage having been delivered from another garage. I could have had car earlier than when I purchased it. The salesperson did apologise.
30. juni 2026
Besvarelse fra Motorpoint - Birtley
Hi Elizabeth,
We appreciate your positive feedback regarding our salesperson's helpfulness. We are genuinely sorry to hear about the communication issues you experienced, particularly with the missed call-back and the unrecognised calls about your car's delivery. We understand how frustrating this must have been and we are reviewing our internal communication processes to prevent similar occurrences. If we can assist you further please do not hesitate to get in touch. Our contact number is 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Dette er Trustpilot
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