Mortimer Clarke Solicitors Anmeldelser 

164
•
TrustScore 2 ud af 5

1,8

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

It's like if the devil owned a company and employed like-minded people. Really nasty and unhelpful people. Very rude. For a supposed solicitors company, they don't do any research and due diliegence.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Just had a call off a guy called Jake and he was the most understanding caring person I have ever spoken to. Set up a direct debit to clear my debt and feel so much better 😌 I wish everybody on the o... Se mere

Bedømt til 1 ud af 5 stjerner

Disgraceful company, very poor service, they treat customers appallingly and as per many other reviews only want to go down the CCJ route. They have no empathy or understanding to your situation . Ev... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

I spoke to an agent in July regarding setting up a payment plan for an account. I was given up to the 3rd of August to call and make a payment. When I called on that day to make a payment, I was tol... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Advokatfirma
  2. også i
  3. Gældsinddrivelse

Skrevet af virksomheden

Mortimer Clarke Solicitors is a specialist litigation law firm, providing litigation services to its clients. Mortimer Clarke Solicitors was established in 2007. We employ over 100 staff at our office in Worthing, West Sussex. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We are part of the Cabot Credit Management Group and fall under the Group membership of the Credit Services Association. We operate to the highest regulatory standards and take exceptional pride in the way we work. We understand that dealing with finances can be daunting and stressful. Your wellbeing is our priority and we aim to provide the highest standard of service possible.


Kontaktoplysninger

1,8

Under middel

TrustScore 2 ud af 5

164 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

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1,8

Alle anmeldelser

(164)

61 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 1 ud af 5 stjerner

Very poor phone service

Very poor phone service. The person I spoke to didn’t listen and appeared to be reading from a script the entire time. I made a reasonable offer to pay off a debt, but they couldn’t respond appropriately or deal with it in any useful way. Extremely frustrating experience.

10. februar 2026
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Besvarelse fra Mortimer Clarke Solicitors

Hello Anthony,
Thank you for your review.
I can see that we have acknowledged your complaint today and you should be receiving a letter to confirm shortly.
We will be investigating your concerns as soon as possible.
Many thanks - Hannah

Bedømt til 5 ud af 5 stjerner

I have seen a lot of bad reviews about…

I have seen a lot of bad reviews about this company and I honestly don’t know why. I was in debt (quite a large amount) I set up a payment plan with them and realised it was way too high for me, I was so worried about calling them and telling them I need to bring the payment down and Amber was absolutely incredible, understanding and sympathetic. She really took all the weight off my shoulders.

9. februar 2026
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Besvarelse fra Mortimer Clarke Solicitors

Thank you so much Lorraine for your kind words and feedback for Amber. We'll ensure that the feedback is passed on and we're glad you have a great experience with us.
Many thanks Hannah

Bedømt til 5 ud af 5 stjerner

I don't understand the negative reviews

I don't understand the negative reviews, I have been dealing with a lovely lady called Amber. I explained my whole situation regarding my debt and she was very understanding and she listened. Amber put a hold on my account until I found employment. My debt is now on its way to be cleared thanks to all of her help.

Amber is a credit to the company and deserves a bonus.

Thanks for all of your help

5. januar 2026
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Besvarelse fra Mortimer Clarke Solicitors

Thank you so much Darran for your great feedback on your experience with our firm and call with Amber.
I'll ensure that Amber personally gets the feedback.
Many thanks
Hannah

Bedømt til 5 ud af 5 stjerner

Spoke with Emily Hall.

Spoke with Emily Hall.

She was very empathetic and understanding at the get go and despite my situation was able to go through my income and expenditure and work out a affordable payment plan to get me back on track.

More advisors like Emily are needed. She ticked all the boxes. Couldn't be more grateful for what could have been a tough call. She was great.

Thank you Emily!

29. januar 2026
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Besvarelse fra Mortimer Clarke Solicitors

Thank you so much for taking the time to leave such lovely feedback. I'm very glad you had a positive experience with us and I will ensure that the feedback is passed onto Emily.
Many thanks
Hannah

Bedømt til 1 ud af 5 stjerner

The company or what ever they are I…

The company or what ever they are I shit they constantly ring you when I told them a number of times to phone after 5pm plus they won’t accept anything lower than 50 quid if they can’t accept that then they ain’t getting anything simple as that

1. september 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Damon Scott. I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

These are awful to get any sense from

These are awful to get any sense from.
Was paying thr debt I owed 50 a month then the direct debit stopped coming out. So I didn't realise this had happened sent me a letter to contact so I did. Spoke to 4 different people trying to do an income of what I can afford was telling the 50 a month was affordable nope got transfered to step change. So done that they agreed with 52. A month over 36 months. Called back then they was like no you can afford 4quid a month . What the he'll. Ok if that's what you want to accept then so be it. They told be they stopped enforcement but contacted the courts and apparently its still live. Ive always made a complaint with them calling at stupid o'clock of an evening but apparently im a liar was they don't call its automatic but they still call whether it is a robot or not. Ridiculous company

2. januar 2026
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Besvarelse fra Mortimer Clarke Solicitors

Hi Lucy Lovell, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Well these clowns 🤡 added a ccj…

Well these clowns 🤡 added a ccj supposed to be 2 but only one went on to add to the other 5 lol.They must think the threat of a ccj or bailiffs as some kind of effect what fools.Theses parasites have more chance of getting blood out of a stone considering the person they are chasing moved some 3 years ago and I will be telling them nothing because I’m sick of returning letters saying not at this address.. fools send the bailiffs I’m quaking in my boots (NOT)

22. december 2025
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Besvarelse fra Mortimer Clarke Solicitors

Thank you for your review, I am sorry if we have been contacting our customer at your address, please provide us with your postcode and the name of the person we are trying to contact and any additional information which would help us locate the file, so we can investigate this matter further. Kind regards Laura.

Bedømt til 1 ud af 5 stjerner

Absolute scum this company is

Absolute scum this company is. They wouldn’t accept a payment lower than £89 a month and literally bullied me into paying it. Threatened me with bailiff enforcement. I have now applied to the court with a N245 form to lower the payments. Anybody else in the same situation should do the same.

10. november 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Kellie Maddocks, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Tried to set up a payment plan of 10 a…

Tried to set up a payment plan of 10 a month. My account wont allow me to set up anything below 80quid which im not willing to do. I have sent two emails and no reply. Called and left on hold. Quick to chase you for debt but wont allow you to set up a payment plan regardless of the amount to pay it off THEN threaten you wil baliffs. This place needs to be shut down. Just answer your emails and let customers set up payment plans of what they want. Your still getting the money just because its not the amount you want. Terrible service

15. december 2025
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Besvarelse fra Mortimer Clarke Solicitors

Dear Kaleigh Murray, thank you for your review. Unfortunately, from the information you have provided we are not able to locate your file. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot and your reference number' and some more detail around your review. I want to reassure you that we would never want any of our customers to feel threatened Kind regards, Laura.

Bedømt til 1 ud af 5 stjerner

Absolutely terrible company sent me a…

Absolutely terrible company sent me a CCJ my ex took out in my name by a online digital signature that I knew nothing about it asked for evidence of me taking out this finance but they refused to provide it how can you go to a court with out providing evidence asked the call center woman to speak to her manager an she said managers don't speak to customers first iv ever heard of that good look with getting a penny

10. december 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Shane Scott, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to Complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot and your reference number’. Kind Regards, Laura.

Bedømt til 1 ud af 5 stjerner

I have a debt with these guys and pay…

I have a debt with these guys and pay £50 a month because Im prioritizing other debts (council tax ect) im getting phone calls everyday from them.

What £50 is not enough? Tough council tax is the priority not some old ACI debt you brought for pennys on the pound.

1. december 2025
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Besvarelse fra Mortimer Clarke Solicitors

Dear Selina Noob. Thank you for your review. Your concerns have been passed to our Complaints team who will contact you in due course. Kind regards Laura.

Bedømt til 1 ud af 5 stjerner

Harassment messages

Harassment messages

Not answering emails, thrn claiming they've not heard from me.

Think God I've kept all evidence

28. oktober 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Mrs Obasiki, thank you for your review. I am sorry to hear of your concerns and confirm that our Complaints team are currently dealing with this matter and will contact you in due course. Kind regards Laura.

Bedømt til 1 ud af 5 stjerner

Been paying each month

Been paying each month , 3 yrs requested a offer of discount settlement as I am having to give job up I’ll health and my £100 payment will have to be reduced to £20 which means I will be over 80 when paid ridiculous responses, phone calls twice a day every day

24. november 2025
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Besvarelse fra Mortimer Clarke Solicitors

Dear Dissappointed. I am sorry to hear of your concerns, from the information you have provided we are not able to locate your file. Please contact complaints@mortimerclarke.co.uk with your name and reference number and "Trustpilot" in the subject as we would like to look into your concerns. Kind regards Laura

Bedømt til 1 ud af 5 stjerner

Fully paid off my debt with them and…

Fully paid off my debt with them and then they decided they wanted more from me afterwards by saying i hadnt paid it

19. november 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Jack, I’m sorry you feel this way. I would like to review your concerns further, so please send an email to complaints@mortimerclarke.co.uk , with the subject ‘Trust Pilot’ and some details so we can identify you. Kind Regards, Laura

Bedømt til 3 ud af 5 stjerner

An average experience

I originally gave a 1 star review. That has now been changed to a 3 star and that is only because of the chap I spoke to. I still stand by some comments I made. They never reply to emails. They had my address wrong

28. oktober 2025
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Besvarelse fra Mortimer Clarke Solicitors

Thank you Steve for your comments, I'm glad that the matter has now been resolved for you.
If you would like us to look into your concerns further please email us at complaints@mortimerclarke.co.uk and we'd be happy to help.
Many thanks Hannah

Bedømt til 1 ud af 5 stjerner

Mortimer Clarke Solicitors are nothing…

Mortimer Clarke Solicitors are nothing but scammers; they are a terrible company. I have two accounts with them: one I’m currently paying off, and the other they keep calling me about while I’m at work and I didn’t know it’s them.Now, they’ve sent me a CCJ pack to complete, and despite raising a complaint that they supposedly investigated, nothing changed. These people are only out to issue CCJs and ruin your credit file. Now It’s incredibly frustrating! After reading the reviews, it’s clear why so many feel this way about them. They are utterly useless!

1. juli 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Jackey, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot, your reference number and full name' and some more detail around your review. Kind regards, Laura

Bedømt til 1 ud af 5 stjerner

A clown organisation that could not…

A clown organisation that could not organise a piss up in a brewery. I have a payment agreement with them and have been paying them every month for a long time now, never missed a payment. So I changed over my bank account and all my direct debits were transferred over and all of them have been collecting their payments except Mortimer Clarke. They started to send threatening letters, I had to go on their website and pay them up to date because they could not be bothered to take direct debit payments. So we are up to date. I sent them an email weeks ago, telling them there are direct debits on my new account and they are not taking payments, they never bothered to answer and just sent another letter threatening me with court, even though all payments are up to date. So I phoned them and got thru to some idiot who was unhelpful as can be and did nothing. He even claimed that it was my banks fault, which is a joke. I contacted my bank, they said the direct debits are set up and fine and it was up to Mortimer Clarke to take payments. I have now put in a formal complaint to Mortimer Clarke and if they do not deal with it properly then off to the Ombudsman and Solicitors regulation authority to make formal complaints about these clowns.

23. september 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi John Jones, thank you for getting in touch. I'd like to have a look into your journey with Mortimer Clarke Solicitors and the concerns you have raised in your review. Can you please send an email to complaints@mortimerclarke.co.uk with the subject as 'Trust Pilot and your reference number' and some more detail around your review.

Bedømt til 5 ud af 5 stjerner

All the bad reviews when I rung today I…

All the bad reviews when I rung today I was expecting the worst however far from it Amy was absolutely brilliant very polite and courteous helping me with my situation told her what I had left a month sorted a payment plan out for me big weight of my mind she's a credit to the company in my eyes yes there's bad reviews on there I was in 2 minds but took as I found..

22. september 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Anthony, what a lovely review! I will be sure to pass on your kind words to Amy. Thanks for your review.

Bedømt til 1 ud af 5 stjerner

Being threatened by these on a daily…

Being threatened by these on a daily basis via phone. Because I’m homeless and don’t have a postcode to offer them or know one that they can correlate to an alleged debt then they threaten me even further. Already told them dozens of times that if they are so worried about their investment that they made on an alleged debt and chose to pay off on my behalf, then to serve me with a statutory demand and declare me bankrupt. They ignore all this and keep demanding a postcode despite me being homeless and in various local authority emergency accommodations or schemes for the past three years and keep making harassing calls daily. They’ve now resorted to the automated calls like their sister company Cabot. Advice to anyone is block the number and just delete the automated voice messages each day, failing that, change your number.
This company are a risk for reward operation that risks investing a tiny percentage of an alleged debt paying it off on someone’s behalf in the hope the can threaten someone into paying them the full value of an alleged debt.

18. september 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi Patrick, I can see our complaints team are currently investigating your concerns and will be in touch shortly. If in the meantime you have any further questions, please send an email to complaints@mortimerclarke.co.uk with the subject ‘Trust Pilot’. Kind Regards, Laura

Bedømt til 1 ud af 5 stjerner

Don’t reply to emails after sending me…

Don’t reply to emails after sending me endless,very strange outfit.

10. juli 2025
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Besvarelse fra Mortimer Clarke Solicitors

Hi, Thank you for providing us with some additional information. Unfortunately, I am unable to locate a file for you with the details provided. Could you please email us complaints@mortimerclarke.co.uk, with the subject ‘Trust Pilot and your reference number’. Kind regards Laura

Dette er Trustpilot

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