The staff were friendly, helpful, and prompt in their service. I bought a personalised bracelet as a wedding gift for my husband, as wearing a wedding ring wasn’t an option for him. Over time, the br... Se mere
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Se, hvad kunderne siger
Fabulous from start to finish! Kept me informed on every step letting me know they’d received ashes safely and when they were making the ring. It’s beautiful I’ll treasure it and knowing my darling do... Se mere
Virksomheden har svaret
Lovely quality story Bead with rhodium plate and engraving.. delivery and making item was quick just a nice piece
Virksomheden har svaret
I wanted a medic alert necklace which was modern and didn’t look really out of place with my corporate wear, or if I needed to dress up in the evening. Something that stood out for the design,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
At Morgan and French, we create beautiful, individual and meaningful pieces of personalised jewellery, crafted with love and care by our team of passionate designers and silversmiths from our Bedfordshire studio. We’re fiercely proud of our British heritage and we’re utterly dedicated to creating each piece from scratch to ensure every item of personalised jewellery is as unique as the person we’re creating it for.
Morgan & French - Company News
Skrevet af virksomheden
Kontaktoplysninger
The Old Fire Station, SG18 0JS, Biggleswade, Storbritannien
- 01767 348 188
- hello@morganandfrench.com
- morganandfrench.com
4,9
Fremragende
4 t anmeldelser
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Top service
I purchase a silver chain and personalised pendant. Delivered swiftly. Ordered wrong size chain. Replacement received swiftly after msking additional payment. Provided SAE for return of small chain. Outstanding service.
16. juni 2026
Besvarelse fra Morgan & French
Dear Luan,
Thank you for such a thoughtful review! We're so pleased your pendant arrived swiftly, and we were glad to sort out the replacement chain for you without any fuss. It's wonderful to know you felt well looked after from start to finish.
Kind regards,
Cheryl
The whole experience from start to…
The whole experience from start to finish was absolutely amazing and your customer service is impeccable would recommend you to anyone
16. juni 2026
Besvarelse fra Morgan & French
Dear Edward,
What a fantastic review, thank you! Hearing that your whole experience was amazing from start to finish means the world to us. Your recommendation is the greatest compliment we could ask for.
Kind regards,
Cheryl
Beautifully made bracelet
Beautifully made bracelet, purchased for our 10th anniversary, the personalisation has made it very special and hubby was delighted with it.
15. juni 2026
Besvarelse fra Morgan & French
Dear Kelly,
Thank you for sharing this with us, and a very happy 10th anniversary to you both! It's wonderful to hear the personalisation made the bracelet feel extra special, and that your husband was so delighted with it. What a lovely way to mark such a milestone.
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear Emma,
Thank you so much for your kind words! I'm delighted you were happy with the service, and we'd absolutely love to create more personalised pieces for you. See you again soon!
Kind regards,
Cheryl
I was talked thro’ the ordering process…
I was talked thro’ the ordering process & kept regularly informed over progress.
Delivery was swift & I was delighted by the bracelet.
My only concern is that the bracelet is quite ‘snug’.Will the leather ‘give’ a little with wear? I am concerned that if I wanted to add a new bead in the future the bracelet could become uncomfortable & too much strain could be put on the magnetic fastening & it might not be secure!
Any advice/ comments welcome!
15. juni 2026
Besvarelse fra Morgan & French
Dear Lesley,
Thank you for such a thoughtful review, and I'm so pleased you were delighted with your bracelet! To reassure you, the leather will naturally soften and give a little with regular wear, so it should feel more comfortable over time. If you do decide to add a new bead in the future and find the fit too snug, please just get in touch and we'll be happy to advise on sizing options to keep everything secure and comfortable.
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear Margaret,
What a delightful review, thank you! We're so pleased you're happy with your purchase.
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear Steph,
Thank you for the lovely review! We're so pleased the whole process was smooth from start to finish, and it's wonderful to hear your husband loved his gift. We hope he enjoys wearing it!
Kind regards,
Cheryl
Excellent service and quality products
I ordered 2 pieces - after consultation with staff who were respectful and went above and beyond to accommodate my queries. Excellent communication and immediate responses led to high quality interaction that mirrors the quality of their work and beautiful jewellery. I have a secret ashes chamber necklace and ring - both are stunning and have received compliments from anyone who has seen them - even those who do not know or understand their sentimental value to me.
20. maj 2026
Besvarelse fra Morgan & French
Dear Deidre,
Thank you so much for sharing such a moving review. We're deeply touched that your ashes chamber necklace and ring hold such meaning for you, and it's lovely to know they've been drawing compliments even from those who don't realise the story behind them. It was a real pleasure helping you find pieces worthy of something so precious, and we're always here whenever you need us.
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear Ian,
Thank you for taking the time to leave such kind feedback! We're so pleased the piece arrived just when promised and that the quality lived up to expectations. It was a pleasure making it for you.
Kind regards,
Cheryl
Silver Torque Beacelet
The silver torque bracelet is simply beautiful, deliciously solid and in your face, yet classic, classy and one of a kind. What it needs is a similarly heavy and abundant torque necklace to accompany it. No other jewellery is required!
10. juni 2026
Besvarelse fra Morgan & French
Dear Sarah,
What a joy to read your review! We're thrilled you're so taken with your silver torque bracelet, and we love that it strikes that balance of bold and timeless for you. A matching torque necklace sounds like a wonderful idea, and as custom work is something we love to do, just get in touch if you'd ever like us to make the set complete!
Kind regards,
Cheryl
Took great care
Good communication from M&F, especially as my late husband's last written words were not particularly easy to interpret. They did a wonderful job. I love the bracelet & will most likely add another personalised bead.
3. juni 2026
Besvarelse fra Morgan & French
Dear Jana,
Thank you for sharing such a touching review. Those handwritten pieces mean so much to us to get right, so I'm really glad the team could honour your late husband's words properly. We'd be more than happy to help whenever you're ready to add another bead.
Kind regards,
Cheryl
Great product, disappointing service
Pre-purchase experience was great, nice website, easy to order and add personalisation etc. Engraved ring looks really well too. My issue was that the silver chain did not arrive, and it was a 21st birthday present, so only opened on the day to discover it was missing. No one responded to my email, chatbot on the website didn't help, and when it said it was redirecting to a person, no one helped. I found a phone number and eventually got sorted, it was sent next day delivery that day, however even the person on the phone didn't really acknowledge the mistake, no real apology. Anyway, hopefully this was a one off, other than that everything was good, just soured the experience.
3. juni 2026
Besvarelse fra Morgan & French
Dear Jonny,
Thank you for taking the time to share this, and I'm really sorry the experience was let down at the final hurdle, especially for a 21st birthday gift. The missing chain shouldn't have happened, and not getting a proper response when you reached out only made things worse. I want to apologise properly for both. I'm glad we eventually got it sorted on next day delivery, but I can absolutely see why it soured what should have been a special moment. We're taking a proper look at where the email and chatbot let you down so it doesn't catch anyone else out. Thank you for still giving us a fair review despite all that.
Kind regards,
Cheryl
Exceptional customer service
Simply the most amazing level of detail, quality and care taken to deliver this personalised necklace.
The care offered each step of the way was nothing short of perfection.
An amazing company offering personalised care.
10. juni 2026
Besvarelse fra Morgan & French
Dear JC,
What a lovely review, thank you! It really does mean the world to hear that the care behind your personalised necklace came through at every step. Much appreciated.
Kind regards,
Cheryl
Beautiful necklace
Beautiful necklace - exactly as ordered. Very prompt delivery too. V pleased😊
2. juni 2026
Besvarelse fra Morgan & French
Dear Kate,
Thank you, Kate! So glad the necklace arrived just as you'd hoped and that delivery was speedy too. Much appreciated.
Kind regards,
Cheryl
We had a fabulous bracelet made by this…
We had a fabulous bracelet made by this company for my husbands 60th. It was made in plenty of time. Hes not seen it yet, but i know he will be thrilled, it is just perfect, made well and looks just like the images shown on their page. Great quality and excellent service.
Cant waite to see his face!!!
9. juni 2026
Besvarelse fra Morgan & French
Dear Tina,
What a special birthday to mark, thank you for the lovely review! How exciting that you've got it tucked away ready for the big day. Fingers crossed for a wonderful reveal!
Kind regards,
Cheryl
Great customer service and a beautiful…
Great customer service and a beautiful necklace - thank you! X
6. juni 2026
Besvarelse fra Morgan & French
Dear Kate,
Thank you so much, Kate! So pleased you're happy with both the necklace and the service!
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear Sharon,
Thank you, Sharon! Really appreciate the kind words and the lovely recommendation!
Kind regards,
Cheryl
Efficient system to order
Efficient system to order. Good delivery time and beautifully presented and just what I wanted
1. juni 2026
Besvarelse fra Morgan & French
Dear Mary,
Thank you for the lovely review! So glad ordering was easy and that your piece arrived nicely presented and just as you'd hoped. Much appreciated.
Kind regards,
Cheryl
Besvarelse fra Morgan & French
Dear CB,
Thank you, lovely to hear you're enjoying your necklace! Much appreciated.
Kind regards,
Cheryl
Order came quicker than time stated,
Order came quicker than time stated,
Everything was exactly as described, and friendly correspondence.
Extremely happy with our wedding rings
26. maj 2026
Besvarelse fra Morgan & French
Dear Christopher,
Thank you for the kind review and congratulations to you both! So pleased the wedding rings arrived in good time and that you're happy with them. Wishing you a wonderful day ahead.
Kind regards,
Cheryl
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