Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Welcome to Moon & Star Jewellery, where elegance meets individuality. Since April 2024, we’ve been curating a stunning range of jewellery designed to complement your lifestyle, whether you're stepping into the boardroom or attending a glamorous evening soirée. Our collections bring together timeless, dainty pieces that sparkle with understated charm and bold, statement designs inspired by the opulence of rich London evenings and lavish celebrations. Each piece is carefully selected to help you express your unique style and feel radiant in every moment. At Moon & Star Jewellery, we’re passionate about offering versatile jewellery that fits seamlessly into your world – because every star deserves to shine.
Lytchett House Unit 13 Freeland Park Wareham Road Lytchett Matravers, BH16 6FA, Poole, Storbritannien
3,8
16 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I ordered for the first time and it was so easy to find everything on the site and the package was delivered quite early! Also the packaging is really cute!!! Can't wait to order even more!🫶🏻
The product is beautiful, sadly it’s delivered by EVRI…however the customer service is absolutely amazing! Jack took matters in his hands and he did not rest until I had the purchase on my hands! He went above and beyond. Fantastic service!!! A million stars to Jack!
I’ve been shopping with this brand since they started and the pieces are always so cute! love love it xx
Besvarelse fra moon + star
Hi Josephine,
Thank you so much for your lovely review and for supporting us from the very beginning - that genuinely means the world to our little brand.
Can’t wait to keep bringing you more cute new pieces!
Best Wishes,
Moon + Star team xx
I loved my bangles. Really great quality and super affordable. The shipping took a while but the company was transparent about shopping times
Besvarelse fra moon + star
Hi Evie,
Thank you so much for taking the time to leave a review - it honestly means the world to us. We’re so happy to hear you love your bangles!
We really appreciate your patience with shipping too, and we’re glad our updates helped set expectations along the way. Hope you enjoy wearing them, and we can’t wait to have you back again soon :)
Best wishes,
Moon + Star Team
Ordered a bangle on 11th November. Delivery due in 7-14 days and still waiting. Contact the email address provided and had no response. Emailed again and asked for a response in 24hrs or will be asking for a chargeback from the bank.
Besvarelse fra moon + star
Thank you for taking the time to leave a review. I’m sorry for the frustration this has caused, and I completely understand why you would be concerned if you believed an order had been placed on 11th November.
After checking our system thoroughly, we cannot locate an order or payment under the details provided. The screenshot you sent shows the checkout page, but it does not show a completed purchase or an order confirmation. As a result, no order was created on our side and nothing has been dispatched.
If you believe payment was taken, please send us a screenshot of the bank transaction (showing the merchant name, amount, and date) and we will investigate this immediately. If no payment was made, you would simply need to place the order again for it to process and ship.
You can reach us at shop@moonandstar.co.uk, and if you reply with the email address you attempted to use, we can also check whether your messages may have landed in spam or were sent to a different address.
- Moon+Star team
Besvarelse fra moon + star
Hi Nii,
As mentioned in our email to you, we are not dropshipping. We’re in the process of moving to a fulfilment centre, which simply means our trusted logistics partners will handle the packing and shipping of our orders worldwide.
You still receive your parcel with our branded packaging, and every order is fulfilled with care. If for any reason you’re unhappy with your items, we offer a 14-day return and refund policy for your peace of mind.
Thanks again for your feedback.
– Moon & Star Jewellery Team
That’s dropshipping.
I order two bracelets for my friend. And when it arrives it was in AliExpress bags… Inside the bracelets they were written: Jiu Long Xing. And it cost 1.91€per bracelet … I paid 23.95€ per bracelet.
Besvarelse fra moon + star
Hi Margot,
We’re currently in the process of moving to a fulfilment centre, which will soon include our branded packaging for all orders. We do not use AliExpress or any similar platforms to source or ship our products.
The inscription “Jiu Long Xing” refers to the type of bangle - it’s a traditional Chinese cloisonné design.
If you’re unhappy with your purchase, please email us and we’ll be happy to arrange a return and refund for you.
– Moon & Star Jewellery Team
This is the best jewellery i have ever had!!
The price is very reasonable compared to other brands and it’s great quality!
The bangles i ordered are beautiful and i get so many compliments on it!!
Besvarelse fra moon + star
Wow, thank you so much for such an amazing review! 🌟 We’re over the moon that you’re loving your bangles and getting so many compliments - you deserve it! Thank you for choosing us and for your kind words about our quality and pricing.
Love,
The Moon+Star Team ✨
Absolutely love the necklace I ordered!! So cute and affordable.
Besvarelse fra moon + star
Thank you for your sweet review! 💖 We’re so happy you love your necklace - stylish and affordable is exactly what we aim for! Hope it brings you tons of compliments (you’ll have to tell us your favourite one 😉).
Can’t wait to see what you pick next!
The Moon+Star Team 🌙⭐
beautiful affordable jewellery!
Besvarelse fra moon + star
Thank you so much! 💖 We’re so glad you love our jewellery! Your support means the world to us. ✨😊
The stuff is cheap and (unfortunately I saw this trick after I bought it) you can find all the things they sell if you do a photo research at Ali express. I found the exact same items (every single one) on ali express.
Besvarelse fra moon + star
Thank you for your feedback and for bringing this to our attention. We take great pride in the quality of our jewellery and the care that goes into every order. While similar styles may appear on mass-market platforms like AliExpress, these are often lower-quality imitations of small brands' original designs. We prioritise quality control, fast shipping, and excellent customer support to ensure the best experience for our customers.
We're sorry to hear that you weren’t fully satisfied with your purchase. Our team would be more than happy to assist you - please reach out to us at shop@moonandstar.co.uk, and we’ll do our best to resolve this for you.
pieces were perfect and packaging was so cute! loved the little message and cards
Besvarelse fra moon + star
Thank you so much for your lovely review! 💖 We're so happy to hear that you loved your pieces and the packaging—it means the world to us! ✨ If you’d like to leave a review on our website as well, you can also earn loyalty points and get money off your next purchase! 🎉 Thanks for supporting us, it means the world to us! xx
Besvarelse fra moon + star
Thank you so much! That means the world to us! We’re so happy you love your jewellery ✨💖
The loveliest waterproof jewellery. I wear it in the pool and when I play hockey and it hasn’t tarnished at all. The pieces are so trendy!!
Besvarelse fra moon + star
Thank you so much for your lovely review! We’re so happy to hear that your jewellery has stayed perfect through swimming and hockey—that’s exactly what it’s made for! Enjoy your pieces, and we can’t wait to see you shop with us again soon! ✨💖
I loved my jewellery it was stunning !! So well priced and the quality is great too. I wear the waterproof jewellery in the shower and in the pool and it hasn’t rusted at all.
Besvarelse fra moon + star
Thank you so much for your wonderful review! We’re thrilled that you love your jewellery and that it’s holding up perfectly in the shower and pool—just as it should! Enjoy your pieces, and we can’t wait to have you shop with us again soon! ✨💖
Jewelry is decently priced, not real metals of course. Delivery was in a decent time, my pieces are pretty but not worth more than £3, I would buy from here again for trendy jewelry
Besvarelse fra moon + star
Thank you for your honest feedback! We appreciate your support and are always striving to improve. Since growing, we’ve worked hard to enhance our quality while keeping our pieces affordable, and we hope you’ll find our jewellery even more worth it now. We’d love to have you shop with us again and see the difference! ✨💖
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
