Montu UK Pharmacy Anmeldelser 256

Takes over a week to ship to you, awful compared to market competition. Go elsewhere if you value punctuality

Well what can I say, Alternaleaf and Montu have changed my life. Been missing sleep for over a decade due to my ADHD. Not eating properly.

Now im getting the correct treatment, not buying it off the street…all the adverse affects I had from smoking cannabis such as anxiety, supressed apetite, lack of motivation and mood swings….

All gone! By literally cutting out buying off the black market. The product difference is night and day as are the benefits you get from it.

My anxiety lifted instantly after trying Pinapple God, no red eye, great high chilled sensation, still boxing for 10 round after using it, eating well…

Honestly its a shame we cant just get everyone off the black market stuff and onto regulated properly grown medical cannabis. Because the black market stuff is literally ruining lives.

Thanks for prescribing me with awesome products thats enabled me to have somewhat of a normal life with my conditions.

Least of all I wont be arrested for self medicating anymore!

Medication is never in stock and recently they have ramped up the prices with no warnings, my prescription has gone from £320 to £409 in the space of a month and it’s unacceptable. Pretend to be helping and care about people’s health but it’s all about profit.

i personally think all staff ( amelia) a special thanks, was polite treated me with respect, and cant really fault the firm

Took my money then requested royal mail to return my perscription to them. 480 pound out of pocket and no medication nearly 2 weeks on. They don't care aslong as they are making money. You will be getting treated like you don't matter as soon as you have paid them

I have used Montu for around a year with constant frustrations. I really want to like them but issues seem to be getting worse not better.

Their staff are genuinely lovely (honestly they are really polite, sweet, helpful, and honest) IF you can get hold of them. In addition to the difficulty getting hold of anyone its a lottery when your prescription will be approved.

Stock not available repeatedly with poor alternatives if any.

Overall, a poor level of communication. Given the constant issues with Montu i am surprised i was not contacted to resolve the issues by the owners. It is likely due to the number of issues i have experienced and this being a constant feature (other reviews also seem to suggest this)

It appears this is very much a part time venture for the Montu / owners as you can rarely get hold of anyone to speak to in normal hours. The constant lottery on stock and when you actually receive your prescriptions makes it a rocky ride. There must be better alternatives out there........worth a google as some companies have now removed prescription costs etc to attract new customers

Rude staff depending who you get it's a game of unknowledgeable risk to incompetence.. the only person with competence is the professor that owns it. Have a script, but montu can't provide competent stock amounts supplied.

Don’t usually have problems with montu. Yeah it usually takes a couple days for them to get the prescription but I don’t think it is due to lazyness or inadequate staff I just think sometimes things take a few days. Anyway. I go away very soon and my prescription crosses over while I’m away. Thanks to alternaleaf they got my quarterly review booked in a few weeks early. Got my prescription wrote out Friday and was told to ring montu Monday and just let them know I need the script before Thursday as that’s when I go away. Spoke to a lovely bloke at montu Monday morning and advised him of the situation. He assured me he would do his best to get things sorted before Thursday. Anyway. 4 hours later I get an email saying my script is ready for payment. Absolutely fantastic customer service from start to finish from montu nd alternaleaf. Big thank you to all staff there. Been with them for 6 months and only one hiccup but was sorted by the montu staff in a day and was even packaged and sent for next day at 4oclock. Speak to the people on the phone like they’re actual people and not robots and I’m sure they will be really helpful!

After experiencing poor customer service with a previous pharmacy, I found Montu to be a brilliant provider. They are fast, efficient, have great customer service, and all of my respect for how well they manage their patients prescriptions. Thank you.

This is my second review, and I’m devastated to say that nothing has improved – in fact, it’s only got worse.

After being ignored completely following my first review, I’ve sent multiple emails, raised formal complaints, and spent hours trying to reach someone – including being on hold for 42 minutes with no answer. Montu finally claimed a replacement was sent yesterday – but yet again, nothing has arrived. No tracking, no update, no proof… just more hollow words.

This goes far beyond poor service. It shows a total lack of integrity. A complete absence of accountability. I’ve been left without the product I paid for, with no refund, and no faith that anyone at Montu actually cares.

I have now reported Montu to the MHRA – because this isn’t just inconvenient. It’s morally wrong.

As a first-time customer, I expected at least basic honesty. Instead, I’ve been met with indifference, neglect, and deception. I feel completely exhausted, powerless, and let down.

If you value your time, money, or peace of mind, stay far away.

Many reviews are written in frustration.

I believe Montu UK is a good pharmacy for its extensive catalogue, competitive prices, and on average, next day delivery at no extra cost for the first order of every month.

While I'm not a fan of the new client portal for appointments and to access our profiles, the customer experience remains in high regard and customer support when needed (though a slight mixed bag) has been informative, friendly and supportive of prescription issues, with some staff more amicable than others. One instance, support didn't respond to a request for three days, with a phone call. In another, my issue was resolved right on the phone and my prescription at the door the next afternoon.

Overall, Montu is a reliable pharmacy, certainly worth a shot for those in need of a dependable provider.

Great service and get on well with their products.

I would like to thank you for your help. Quite a quick process, nice service. They try to make sure that everything goes in the best interest of the patient. Thank you

Update: I've shared all my details and still haven't heard back from Montu despite reply to this review

Very poor customer service. Have placed my order and it never arrived. I have written 5 emails and the customer service has been silencing me for 3 weeks now, despite early emails supporting a resolution. Now I doubt that they even sent the package.

Been left without medication now for 2 weeks, consistently having to chase with no end in sight. Keep being told ‘sorry we are causing you stress’ … I don’t know how to complain but it’s becoming unbearable

Montu is my pharmacy for a while now, and the service has always been solid, and I want to specifically mention Amelia. I ran into a technical issue, and she handled it calmly, clearly, and with real patience. She made sure everything got resolved without any stress. It’s that kind of support that keeps people loyal. Thanks again, Amelia and the Montu Team!

Hi does anyone know about the T 21 program and how to access it?

I've not been too happy with Montu recently, its very frustrating to find my prescription is sold out, this has happened several times now aswell as mistakes with wrong items on the prescription and having to wait for them to correct it. I think that stock should be put aside while waiting for the prescription to be written to save the disappointment after going through the process of researching and selecting a suitable strain thats in stock. I called up and Amelia was very helpful and understanding, she explained the issues they're having with stock levels so I found another suitable strain that was fast tracked so hopefully it gets sorted today. I'd say about 60% of stock is sold out which is very annoying because there's really not much to choose from. I hope things improve soon because before these recent stock issues and wrong items on the written prescription I was quite happy. They are helpful when I call up and when I receive the medication I'm happy so I appreciate them and what they do even if there's occasional issues.

Amelia was a star, extremely helpful, and provided great customer service. Thank you.

Worst service ever nothing is ever in stock they never removed stock thats not available ever again .. They add brands that are cheap if you loom up reviews for theses strains they are cheap for a reason as they dont do anything and reviews are very poor .. You are limited to what you can purchase due to 99% of stock states only for new patients only or out of stock for months with no new stock added .. Half the strains are either weak , or have seeds in the buds witch is not good at all .. Am already looking to transfer to a more reliable service monto is not the good to seevice as they state they are nowhere near they dont even answer phone calls if you try to ring the phone number worst service ever i will be suprised if they even last much longer as a company lucky av even gave one star ...