Montu UK Pharmacy Anmeldelser 263

Absolutely amazing staff and service don't understand why people saying they don't answer the phone because they rung me back within a timely manner definitely recommend to anyone

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Ash james
3 reviews
GB
Rated 5 out of 5 stars
After some time of being with…
After some time of being with Alternaleaf the service is outstanding the staff are really nice and care about you and leave you feeling completely comfortable on the phone with a happy attitude and care and understanding I have made a few mistakes with my order and they where so helpful to fix it for me under short notice go above and beyond to help you. As the the medical side you can definitely notice the difference from the rubbish you buy off the street that gives u anxiety and and a poor high and left feeling like you need to smoke more because it's 100% clean I feel less depressed started doing more and focusing with my day time smoke I've caught up with appointments house work even opening the blinds every day and started to get out ALOT more and feeling chilled focused even my back pain the night time smoke as well helps me sleep am not up all night vaping rubbish smoke I've had the best sleep in years and not up all night till 4am the quality of the medical cannabis is unbelievable I've been a bored and this medical is just as good if not better the packaging is amazing and if you take into account how much that must cost to do show the care and pride they take in what they do I can honestly I feel so much better in my self and more out going and socializing more it helps with my ADHD as well better than any tablets and my depression is not as bad as you kno some street stuff you just don't no what ur vaping I can tell a massive difference if your thinking dose it work I have other issues as well and what an amazing thing to have to help people

Date of experience: 09 June 2025

Excellent customer service,especially Thomas who went out his way to check if my chosen bud was gamma or beta irradiated.My only gripes with Alternaleaf are their pharmacy show “no new requests “or sold out whist my friend on memedica has no such trouble and I ordered/paid before 3.30pm and it took 2 days to arrive and although I was reimbursed the £9 delivery charge I would rather have had it next day. Lastly I don’t understand why the company have raised the prices on most products as I think they charge plenty already. Good when good and bad when bad;especially the prices

A mixed experience. The medicine itself is life changing, it is the only thing that has helped chronic pain, anxiety and depression.

Montu though are lacking massively unfortunately. Constant stock shortages Pharmacists aren't knowledgeable, Product is often poor. Tons of stalk, inconsistent quality and when you ask them for their advise they will always upsell one of their own brands.

I recently told the pharmacist that I was looking for anxiety relief. 

I find there is very little guidance in my appointments and I have had to do lots of research myself. I am working out what terpenes work for me. I have been a patient for 6 months and not once has the doctor or pharmacist mentioned terpenes which is unacceptable.

I am always asked what I want. I do appreciate the freedom but I am also paying for your service as a medical professional. 

With this in mind, I asked 24 hours after my consultation to make a minor change to the prescription

This was a vape cartridge, both the same brand and strain, but one has CBD, the other zero. Given that I told the pharmacist that I was looking to alleviate anxiety, they really should have suggested the one with CBD instead of asking what I wanted. Ultimately, the decision is mine, but this needs to be based on some guidance from the medical professional.

At this point I have not paid for the order so
expected a sympathetic and helpful response. This is what was received.

“I noticed in the portal that item A has been ordered, and it matches the notes from your appointment. Since the prescription has already been issued, it is improbable that we can rewrite it unless the item is unavailable”

So, in summary ‘computer says no’
 
This is a medical prescription, I am not see using the product recreationally. It is paramount that I am given the medication that I require. More harm can be done with the incorrect medication.

The alternative would be to use a medication that is very likely to cause panic attacks. This would appear to be what Montu would recommend.

Excellent customer service! I have seen other people having issues with Alternaleaf and Montu but I’ve had a breeze with them so far. Just had to report a defective vape cart and they were so helpful! they’re currently awaiting a response from supplier but have made sure I can get medication in the meantime. And they’ve been very attentive and quick with responses. Big shoutout to Amelia H you were fantastic help keep it up!

Customer service is always really great and I have always had all issues resolved very quickly and the staff are super friendly and helpful.
There is always an excellent choice available and you are not limited in what you can order to best help manage your condition.
I can't recommend Montu enough!!!

Easy and quick to get. I had an issue once and they fixed it straight away. Highly recommend

Had an issue with delayed prescription (not month's fault).

Do not try and contact via telephone number - I have never been able to get in touch (always rings out).

Once I completed a contact form on the website I was quickly contacted by customer support who looked into my case and sped the process up which minimised the amount of time I was without medication.

The world of medical cannabis for patients in the UK is difficult, inconsistent and expensive, but there seems to be some good people working with the Montu Pharmacy trying their best for their customers.

The process went through smoothly. Helpful customer service and answer all of your requests. Both consultations were informative. Pleased with the service

Amazing company! Great communication and prices. Thank you for making this process easy!

Lauren was absolutely brilliant, answered all my questions and put my mind at ease.

Couldn’t ask for a more helpful service

Thankyou

I find everyone I have interacted with extremely helpful. Very speedy to respond. I would definitely recommend Montu pharmacy. My medication is always of a high quality & delivered on time. They have a very high standard of customer service too. All round a great service with great people. Always ready to help with any questions & queries.

I was nervous at the start as it’s an unfamiliar service but oh my goodness, how amazing! The staff are super helpful, very kind and just so sweet. They have made my experience extremely smooth and comfortable as well as supporting me through the process. I couldn’t be happier and if you are reading this right now thinking should I? Will it help? Please try. It may change your life!

Amazing service easy to use, catalogue easy to navigate. Even when they only had part of my order available they provided me with a discount code for free extra delivery as it wasn’t my fault. Only issue I would say is sometimes the call waiting times are quite lengthy when I have a query.

Prescribed for various ailments & nerve pain which the oil has dampened down & has made a real difference already. Very impressed with montu through getting the right treatment customer service is also v good many thanks

How anyone could have
Problems with these guys is beyond me, they’re very helpful and efficient, couldn’t rate them any higher.

Had a problem with an out of stock item that was resolved quickly

Very helpful Quick response to my travel request also my medication has been delivered quickly and helps me massively with my chronic shoulder pain thanks

**rewrite of a now deleted review to reflect efforts of frontline staff**

Amelia, Emily and Thomas are fantastic, they strive to do everything they can for you.

Had issues (some more severe than others) with a couple of prescriptions over the last 2 cycles but these 3 have kept me informed of postage and tracking between pharmacies with my splits. As well as this, issuing urgent communications for strain changes/re-writes if anything went OOS before IPS receiving.

I feel I was a little rash to assume that Alternaleaf hold the prescription if sending to IPS - realistically, it has to be written by a Pharmacist from my prescribing clinic (Montu) then posted out. They can’t send an order to be written up elsewhere.
Also, if you email your split, this has to be filtered from the generic email inbox. Perhaps it would help to have a “repeats@altenaleaf..” inbox as well as the “hello@…” anyway, I digress…

Wait times can be a little long, so all 3 emailed me to enable faster communication regarding open issues.

Exceptional customer service from them, managed to turn a 1* review into a 5*

I have been prescribed a very high dose of THC oil by Alternaleaf through Montu for anxiety, insomnia and ADHD. Maybe there has been some mistake as I am finding there is not much THC at all. I wonder if they test their drugs at all.....